Rated 4 out of 5 by heytraveller Hotel of the Stars
I have always wanted to stay in this hotel, as a co-worker of mine raves about it. I checked in, swiftly, I might add, but, efficiently. The lobby is great. I like to decor and set-up. I was checked into a room on the 20th floor. And, the view was great. Everyone I came in contact with was great. The young lady, when I was checking out, though, seemed a bit put off, when I asked her to split the charges, so, I could pay on 2 cards. She was very nice at the end of the transaction, but, the fact that she seemed put off when asking her to do that, was very minimal in my decision to rate this property the way I did. Overall, everything was GREAT!!!
September 16, 2014
Rated 2 out of 5 by Notpleased2222222 This hotel is dirty
I took a picture of my room because when I came in I went into the bathroom to find a dirty soap dish with not only a used bar of soap, but a new packaged one as well. There were blood stains on the bathroom floor. When housekeeping came in to clean - she cleaned with only water until I asked her to disinfect the areas. Just sad.
September 25, 2014
Rated 4 out of 5 by Edward52 Sheraton Universal
A last minute reservaton for a family emergency. The hotel was able to extend our stay the day after arrival as our situation changed. The hotel is in a great location. The service is friendly and competent. The room was average sized but the beds were very comfortable. I would stay there again.
September 25, 2014
Rated 5 out of 5 by Susielovestennis7 excellent stay
Thank you for making our trip and stay at your hotel perfect. Every staff member was gracious and helpful.
I will be staying at this hotel in May and I recommended it to my cousin for her daughters Bat Mitzvah party and hosting hotel guests.
September 20, 2014
Rated 2 out of 5 by denetteh13 Was not what you would expect from a Sheraton.
I felt for the price the rooms were not very nice. The bathroom was very small with the toilet half way under the sink. there was really nowhere to stand to do my make-up. when running the air conditioner you had to also listen to a very loud rattling sound. We had drinks on Friday night and the 5 empty glasses sat on the dresser for 2 days. Wash clothes were taken and never replaced in out bath room.
September 15, 2014
Rated 5 out of 5 by WESJIM Jim & Phyl Snedden
Awesome hotel to stay! the staff were friendly and ready to help you at anytime. Great place for group bookings with pool and dining area next to each other making this a ideal meeting place. A five minute walk to Hollywood Studio or take the free shuttle from hotel.
September 1, 2014
Rated 2 out of 5 by Jb1227 Hotel needs improvement
We have stayed at other Sheradon hotels which were great, however this one was poor, the shower was not hot and the room noise was bad from the neighbours and the valet parking staff damaged our rear tail light. Not a good experience.
September 8, 2014
Rated 2 out of 5 by jaramillo123 Nice Lobby But !!!!!
staff was friendly lobby was amazing but as soon as we got to our room amazing was left in the lobby, as we entered our room we noticed a ladder was left in the dressing room , maintenance was still working on the A/C unit so our room was not ready yet but that was no problem as we were leaving soon for the night ,they only needed about an hr to fix it , problem was the carpet was wet where a/c was leaking it took about day and a half to dry, next was ironing board was broken they brought a new one pretty quick, next was TV picture was real bad on several channels I mean really bad, also on room description on website says bathrobes and complimentary internet we got neither so it was false or misleading as you must pay for internet, room service was very good and room was clean bathroom was nice but the toilet is in strange place as handle to flush is hard to reach, pool is nice, bars are nice and bartenders are very friendly atleast ours was, valet staff really hustle to go get your car I mean they ran, gave 5 dollar tip every time, housekeeping was good , as the wife and i left our room one afternoon she exited the room ahead of me I heard a couple of whistles as I came out of the room I turned and saw 2 male workers looking towards my wife she is attractive but that is not cool could not prove they were whistling at her so didn't mention it to staff, I did mention the rest to the manager so he offered 150.00 credit which was nice as I was not asking for anything but this was an Executive Suite so our expectations were high, Don't know if we will stay there again as we have stayed there a couple of times before, overall a solid C which I;m sure they strive for better .
September 9, 2014