Rated 2 out of 5 by Jb1227 Hotel needs improvement
We have stayed at other Sheradon hotels which were great, however this one was poor, the shower was not hot and the room noise was bad from the neighbours and the valet parking staff damaged our rear tail light. Not a good experience.
September 8, 2014
Rated 2 out of 5 by jaramillo123 Nice Lobby But !!!!!
staff was friendly lobby was amazing but as soon as we got to our room amazing was left in the lobby, as we entered our room we noticed a ladder was left in the dressing room , maintenance was still working on the A/C unit so our room was not ready yet but that was no problem as we were leaving soon for the night ,they only needed about an hr to fix it , problem was the carpet was wet where a/c was leaking it took about day and a half to dry, next was ironing board was broken they brought a new one pretty quick, next was TV picture was real bad on several channels I mean really bad, also on room description on website says bathrobes and complimentary internet we got neither so it was false or misleading as you must pay for internet, room service was very good and room was clean bathroom was nice but the toilet is in strange place as handle to flush is hard to reach, pool is nice, bars are nice and bartenders are very friendly atleast ours was, valet staff really hustle to go get your car I mean they ran, gave 5 dollar tip every time, housekeeping was good , as the wife and i left our room one afternoon she exited the room ahead of me I heard a couple of whistles as I came out of the room I turned and saw 2 male workers looking towards my wife she is attractive but that is not cool could not prove they were whistling at her so didn't mention it to staff, I did mention the rest to the manager so he offered 150.00 credit which was nice as I was not asking for anything but this was an Executive Suite so our expectations were high, Don't know if we will stay there again as we have stayed there a couple of times before, overall a solid C which I;m sure they strive for better .
September 9, 2014
Rated 1 out of 5 by kldana Bad service
When I got to my room one of the face towels had stains on it that looked like blood. I was on the 7th floor and the ice machine was broken. I was told I could go to another floor to get ice. I asked if I could have it brought up. I ordered rooms serve and tipped the guy in cash, then a tip was added to the charges.
September 3, 2014
Rated 5 out of 5 by WESJIM Jim & Phyl Snedden
Awesome hotel to stay! the staff were friendly and ready to help you at anytime. Great place for group bookings with pool and dining area next to each other making this a ideal meeting place. A five minute walk to Hollywood Studio or take the free shuttle from hotel.
September 1, 2014
Rated 4 out of 5 by 7Mojo2 This hotel is clean and neat.
It has a great location and the staff is always friendly. Bathrooms are too tiny, but the rest of the room makes up for this flaw.
August 18, 2014
Rated 4 out of 5 by Shaz Great service, location, facilities
Very enjoyable stay. We made reservations at the last minute and both Starwood reservations staff and local hotel staff provided great service. Location is excellent, pool/hot tub is very nice. Antonio at the front desk was very helpful, responsive and professional. Definitely recommend this hotel to others.
August 16, 2014
Rated 5 out of 5 by ConstantTraveler3000 Great service, great location, great experience
The hotel is well taken care of and the service is all around great. Our air conditioner was not working right and they took care of it in a responsive and professional manner.
August 31, 2014
Rated 5 out of 5 by KAM50 Great Customer service by, Jayson P. at Front Desk
Great Customer service provided by, Jayson P. at Front Desk. He did follow up that every thing is going OK during my stay and if he can make it even better if needed.
August 16, 2014