Rated 1 out of 5 by dorfran Sheraton Universal such a dissapointment!
The shuttle back & forth was terrific! That's the best I can say about our Sheraton Universal experience this past weekend. Here's my list of what went wrong:
1. Bad odor as u enter hotel
2. Only 1 elevator wrking. Lines of guests waiting.
3. Our room not clean! Dust everywhere!
4. Bathroom door lock broken (rm 628)
5. Bathrm door in 626 binding badly
& much more that system says no rm for
June 24, 2014
Rated 5 out of 5 by Brian95138 Great Staff, Location, and Rooms
I enjoy staying at Sheraton Universal. Jayson and Max are great at the Front Desk and handle any of my concerns and needs. Hotel rooms are nice, clean, and updated. The elevators are good in this hotel with a typical wait time of 30 seconds to a minute (I have waited 15 minutes for an elevator at some other hotels).
If the room and staff aren't enough, the location is! Right next to Universal Studios and the City Walk. If the City Walk is too "touristy" for you, then 2 blocks away is a shopping center with all the stores you would expect to see -- restaurants, groceries, and department stores. Additionally, the Subway is across the street if you want to venture further without using a taxi.
I highly recommend this hotel!
July 2, 2014
Rated 3 out of 5 by FM2012 Universal Studios Around the Corner
This Sheraton has Universal Studios around the corner therefore is a prime location for visiting the park. Parking is ample and next to the hotel. The bell staff is over worked and stressed and unfriendly and when the concierge was asked to help with something, he was rude, defiant and apathetic. The elevator was the slowest on the planet with waits up to 10 minutes each time needed. The room was spacious and comfortable. And was in the summer and the beautiful pool was not open for guests. Really a shame! The Club Lounge was nice and had a friendly staff and ample food for breakfast. You are paying for location here, but the staff friendliness needs a lot of work.
June 15, 2014
Rated 2 out of 5 by Lisafigo77 This hotel needs to be more organized
We were very unhappy with this hotel the room was hot..reservations were wrong and we were charged double although they did eventually fix the charge and the reservation we decided to leave due to problems with the program we were with but had the hotel done what they should have we would not have had the added stress
July 5, 2014
Rated 1 out of 5 by Dezine68 Horrid experience
Dreadful experience. We were there for three days for a wedding. We made the reservation by phone directly at the hotel in my companion's name. Upon arrival I checked us in under my name (different from his) and used my credit card for payment.
During the wedding on the second day I tried to use my room key but it had demagnetized as I was carrying only my phone and the room key to the festivities.
I trudged back to the front desk to get a new key.
The woman at the desk said I wasn't entitled to a key as the room wasn't registered in my name despite my having one.
She asked for identification which, of course, I didn't need to carry to the wedding.
She refused to accompany me to the room to get my identification, or my companion's, stating that it was hotel security policy to only accept identification in person in the name registered.
(He was at another event away from the hotel and thus not available>)
I showed her the emailed registration I had used to register. No go. Hotel policy.
I showed her my companion's recent call to me just minutes earlier. No dice. In person only.
I called him right in front of her. No difference. Hotel policy.
She then told me that even if she could talk to him (against hotel policy) "she would still need to speak to him personally to issue a key."
I told her I personally had registered us and had given my credit card. Didn't matter. Hotel policy.
Things got heated and I asked for the manager.
Front desk manager appeared and was unmoved by my distress, my complaints about what had just transpired, and unswayed by the facts of the situation.
He then did the most surprising thing I had ever seen a hotel employee do to a guest, let alone to a 68 year old in the middle of a wedding:
He announced in a loud voice to the entire desk staff, and guests registering, that "this women is NOT to be given key access under any circumstances".
I had wait until my companion got back from his event later that evening to get back into my room.
July 3, 2014
Rated 1 out of 5 by shakobemagic i would not recommend this hotel
We showed up for our reservation and there was a public hair on the toliet seat. Not cool at all, especially when paying $300 a night
June 30, 2014
Rated 4 out of 5 by Amazed1963 Reliable experience, needs some little things
Great lobby business center
Great Club room for free bfast -- but it does get crowded.
Comfy beds and pillows
Fitness center needs more stationary bikes and the TV monitor on the bike needs to work. Should install an elliptical too.
Elevators are slow
Parking structure is aging
June 26, 2014
Rated 5 out of 5 by NatalieAyala Excellent assistance
As a Starwood Hotel employee I had high expectations when it came to customer service in the hospitality business, but I was beyond pleased with the excellent customer service provided. Claribel especially, was superb. The room I booked was for my brothers anniversary and not only did she assist me with information needed but she helped me set up their surprise i had for them in their room. She is extremely kind, understanding and dedicated to her work. She really went above and beyond to help. Thank you so much for a wonderful stay. My brother and his significant other really had a great time. I would definitely recommend this property to other people.
June 14, 2014