Rated 4 out of 5 by RE77 Love staying here, but wont anymore
I'm an SPG member and stay at this hotel mainly because 1) it's half way between Charleston and CT 2) Sheraton beds, and 3) the club room. My last stay I was notified that this hotel will become a Four Points Sheraton and the transition has already started. They were removing the Sheraton sign when I checked out. This means no more club room. Also at my last stay I decided to order room service for me and my 4 year old daughter. It was awful. I'm never one to complain but it was $58 worth of not getting the order right and just not good, way overcooked, food. The desert was the only good part. I called to say something and the meal was taken off our bill. So we took our regular walk across the parking lot to Applebee's.
October 19, 2014
Rated 2 out of 5 by 840Joe The hotel is not up to standard
The hotel had no standards. We had to request the closet door be replaced since it was broken when we occupied the room. The lights were burned out in the bathroom. There was no trash can. The TV did not work. I was told to disconnect the cable from the wall and the TV by the front desk. It took 3 days to get the TV to work. I would not recommend the hotel.
October 10, 2014
Rated 3 out of 5 by JR922 Needs work
when I check in and went up to my room it seems that someone had already slept in the room, also when we got to our new room, the wallpaper was coming off the carpet was not clean, the bed was very comfortable and slept well.
October 6, 2014
Rated 1 out of 5 by MikeSSS Room and hotel was horrible.....!
The room cost was a little high. The room was water damaged. Room had only two lights working. Room had paper-thin walls (I could hear BOTH sides of a cell phone conversation in room next to mine). Wallpaper was falling off the walls. Hotel is not a good Sheraton Property.....!
October 3, 2014
Rated 4 out of 5 by Pets68 Hotel is pet friendly
Made a reservation based on traveling with our Boxer. Upon arrival we were informed that the suite requested had no availability on pet friendly floors but we would be given a suite on the seventh floor instead. I had made an online reservation and requested a king bed but ended up with two full beds.Seventh floor was A little inconvenient with a dog but ok. We were thrilled with the green space/walking trails to the back of the Sheraton as it provided ample space to walk and get all of our legs stretched out. The room refrigerator was noisy and room generally tired looking. I will say that the staff was friendly but not very accommodating with luggage. Plenty of food options in area. I would recommend this hotel when traveling with a dog.
September 16, 2014
Rated 3 out of 5 by Marge68 Needs updating
I like this hotel. However, the bathroom needs some work. There is the beginning signs of mold around the tub and the toilet flushed but not very well, always needing a second flush.
September 21, 2014
Rated 2 out of 5 by Robin14 this hotel needs to be renovated
The hotel is very run down. The staff was courtesy but were confused and there were not enough of them.
September 19, 2014
Rated 1 out of 5 by Debi76 no hot water, poor service and housekeeping
We never had hot water. Housekeeping didn't show up a my parents' room and didn't do a good job on our room. Not very clean. No washcloths, shampoo or toiletry items. Floors dirty. Club room ran out of coffee. Staff made me feel like I was just complaining for nothing. Couple in front of us in line checked in to dirty rooms, with Cheetos on their sheets! First stay at Sheraton and not a good one.
September 14, 2014