Rated 1 out of 5 by Rosalba Bad experience
This hotel needs a complete makeover. The carpets in hallways are stained, same in the rooms, also the chair in the room.
Front desk employee was rude which checking in. The first day breakfast the service was very slow, but the second day was fine.
I will not recommend this hotel. Checked out one day earlier
August 23, 2014
Rated 1 out of 5 by Dinny60 The carpet was filthy, desk falling apart
Very disappointed. The carpet was stained from the front door to the window. Very, very dirty. The furniture was old, scratched and looked as though it was ready to be disposed of.
August 21, 2014
Rated 4 out of 5 by HLP13 Overall. great spot to stay in Laval
The rooms are quite nice, clean, and the bed comfortable.
It would be nice to have a few more food options in the bar/restaurant.
The only negative thing that happened while I was there, was that two of the three elevators were down for a day. This meant up to a five to ten minute wait for the elevator that was working.
August 18, 2014
Rated 5 out of 5 by FerMol Good 2 days stay
Excellent location for the Laval shopping centers. Staff very responsive and helpful.
August 18, 2014
Rated 1 out of 5 by NBL425 This hotel does not meet Starwood standards
I have stayed in many Starwood hotels in Canada and the US. This is the worst Starwood hotel I have ever seen. From the front desk manager to the barmaid. The hotel was empty. During that vacation period, they did not even serve food at the club lounge. As a Platinum member, I was denied a room upgrade by the front desk manager. She said that the hotel was fully committed and that she connote upgrade my room. I went on their website and tried to book three suites and they were available. Staff was rude and unwelcoming. I had other unpleasant experience with other staff member also... Never coming back here!
August 6, 2014
Rated 4 out of 5 by Arron416 very comfortable
excellent hotel for the money
August 15, 2014
Rated 3 out of 5 by iluvins staff is not cooperative nor reasonable
my wife checked in first while I went to work...and I arrived very late at the hotel...the hotel refused to give me my points...nor give my wife access to the lounge...not sure why...reservation was in both names
August 13, 2014
Rated 5 out of 5 by Lingbam2213 Awesome Experience
We loved our experience at the Sheraton Laval. The staff was SOOO nice and the accommodations were very good. They had the best breakfast buffet I have ever had at any hotel, not just the Sheratons. We would definitely stay again...
August 10, 2014