Rated 5 out of 5 by Khadeja Great Customer Service
The only problem we had at Sheraton Laval is the AC, we couldn't control the room temperature. I mentioned that on the survey I took and just an hour later I received a call from the hotel expressing their apologies. They also mentioned that they would have done their best to fix the problem if I informed them during my stay. I am sure they would have done that if I informed them, I was just too tired to inform anyone and fell asleep. I really appreciate the great customer service. The fact that they contacted me AFTER my stay and apologised and made me feel welcomed again increased my appreciation and respect for them. The bed was very comfortable, the staff were very nice and helpful, the food was delicious and the bathrooms are very clean. You can go to downtown Montreal by bus+metro or uber. The hotel is very close to a very big nice mall, walking distance.
July 3, 2016
Rated 4 out of 5 by Flyingtailor Business trip
Stay in Laval and finding out that it is not so far out from Montreal. A Very pleasant stay fast in out service would recommend highly especially for those who stay in Laval.
May 4, 2016
Rated 5 out of 5 by alcarcalimo Great hotel. Amazing Staff.
Stayed here on a business trip. Beds were very comfortable and the rooms were clean. The best part of the hotel was the staff, who were very attentive and helped me several times as I was not familiar with the area. Would definitely recommend this hotel for business stays.
April 19, 2016
Rated 1 out of 5 by Madbern Hair under phone
Myself & 2 children stayed at the Sheraton Laval for a sporting event in Montreal. I moved the phone to make a call at 11:00pm & found a hair (looked very much like a genital hair) on the desk under the phone. At this point my kids were both sleeping & my son was competing the following day, so I wasn't calling for them to clean the room or move us, instead I used wipes I had with me & cleaned EVERY surface in the room. I also took a picture of the hair on the desk. Upon check out I brought it to the girls attention & showed her the picture. She asked me to send the picture so she could show her manager & they would want to show the housekeeping manager. I setup the email & she entered the email address...but the email didn't send...incorrect email. By the time I realized it didn't send I had left & she had said they would be in touch via my information on my SPG account. The next day I received a phone call apologizing for the inconvenience & requesting that I notify them at the time so they can deal with it. In our conversation she asked if I was coming back because they wanted to offer me something..I said no, I live 6hrs away. She told me they can't refund any of my stay because I did it as a prepay, but did I spend any money on food? I didn't. If they can't take 10 seconds to wipe a small table the phone sits on, what else didn't they do!?
February 15, 2016
Rated 5 out of 5 by Moe38 Beautiful Hotel
We had the chance to stay in the newly renovated rooms. Our Gala was in the beautiful Banquet Hall, we had a great time and a very nice stay, thank you!
January 13, 2016
Rated 2 out of 5 by Eric12123 Great location but not very clean
Went to this hotel at least 5-6 time and we usually have a room on the 5 floor. This time we were on the 4 floor and wow was i not please with the cleaning. Carpet is awful, and the comforter was gross. If i go another time i will definitely bring my own. love the location tough
September 15, 2015
Rated 5 out of 5 by C0827 I will be back!
This is one of my favorite hotels in SPG. Staff was great and welcoming! I got an upgrade to a junior suite. The club lounge was really quiet. I really enjoyed the stay. Thank you so much!
August 3, 2015
Rated 4 out of 5 by Flyingtailor In Out
This was a quick in and out came late and left really early. I like this hotel if your in Laval the only hotel to stay in.
Came at 1:30am and young lady at front desk very helpful and friendly.
July 10, 2015