Rated 5 out of 5 by bluke806 excellent hotel
stayed here for a business trip for a week, and it was a spectacular hotel to stay at. definitely recommend and definitely will return to this one.
extremely clean overall. excellent facilities. friendly staff.
December 12, 2013
Rated 4 out of 5 by sally shuttle service is too slow
we waited too long for the shuttle and then ended up taking a taxi. not sure why this is the case.
January 2, 2014
Rated 5 out of 5 by Ozzy This hotel is a great place to stay.
This hotel has a nice restaurant with very good food. The staff throughout the hotel is very friendly and always willing to meet your needs. Much of the hotel has been updated and looks great.
October 19, 2013
Rated 4 out of 5 by Danielt Problems
Charging me $2.23 each time I made a toll free 800 number phone call is outrageous. The in room wifi was spotty at best and unavailable frequently. The room is poorly lit making it hard to read in the room.
November 10, 2011
Rated 4 out of 5 by shelbycobra comfortable overall place
food is good and rooms are great will stay here again
May 19, 2014
Rated 3 out of 5 by ag95keri Unable to sleep due to beeping in hallway
In general the hotel was as expected. There was a cleaning rag left in my room, but the room was otherwise clean.
Unfortunately, just as I lay down (about 11:45pm) to try to sleep, a beeping noise started in the hall. I tried to ignore it, but when I couldn't fall asleep for over 30 min, I went to investigate. It turned out to be the credit card swiper on the Coke machine. It was stuck in a reboot cycle which led to continuous beeping. I called the front desk and alerted them to the problem, and he told me he would look into it.
Over an hour later it's still beeping, so I call back to the front desk. He tells me there's no one he can call to fix it at that hour (now about 1:30am). I asked if he could just unplug it, and he says he hasn't even been up to investigate it so he's not sure if he can reach the plug. He suggested I switch rooms. I asked if he minded if I tried to unplug it, before I pack up everything and move. He was fine with that, and it turned out the machine was plugged into a surge protector that I just switched off.
So the hotel is fine, as long as you are competent enough to resolved your own problems, because the staff clearly isn't.
June 11, 2012
Rated 5 out of 5 by bg400 Just an amazinbg stay
I was really blown away by how behind the scenes the staff was and yet how much they did for me.
October 19, 2013
Rated 5 out of 5 by Tanker51 Excellent meeting facilities
Conference rooms are suitable for large or small groups. Support staff meet every need.
October 18, 2013
Rated 4 out of 5 by AXLGUY Good Hotel
Rooms are comfortable with nice furnishings. Bed is excellent. Lounge closes too early for my benefit with typical late arrival. Breakfast starts too late for my early departures. Many dining options in-house and nearby. Shuttle is prompt for airport return, but pick-up is sometimes slow. Overall good.
May 12, 2014
Rated 5 out of 5 by 4everrose A Five Star Hotel is the Sheraton N. HOuston
The room was absolutely fantastic. Had stayed 4 years before and they have transformed it into a 5 Star Hotel without a doubt. The staff could not have been more kind and helpful. The food at the restaurant was wonderful...no need to drive to a restaurant and that in itself was great!
The ballroom and meeting rooms were clan and well attended by the staff. We will be returning for other events!
Thank You HOUSTON!!!!
May 5, 2014
Rated 1 out of 5 by chill83 Issues
We stayed at this hotel two different times. The first night, my husband arrived very early in the morning. We had checked him in, so they did not cancel the reservation at the time they posted room and tax. He got to his room and put out the do not distrub sign.
The next morning, around 8 am, the housekeepers were laughing and singing and just generally being very loud, right outside the room where his do not disturb sign was haning on the door. This made for a very poor start to the day.
The second stay was on a Sunday night. We checked into the hotel and the front desk staff told us the water was shut off, but would be back up in 20 minutes. We had just driven in, so we had to use the restroom right away. We went to one of the public restrooms and every toilet was full.
We had to wait almost 20 minutes for a bellman to come and help us with our luggage. When we arrive in the room, it was a very nice room, just hot because there was no water. We went downstairs and inquired about the water again and were again told 20 minutes - and were given a $30 credit for our dinner, so we went into the bar for dinner.
More than two hours later, they were still telling us we would have water in twenty minutes. This was totally unacceptable as we needed to get to sleep - which we couldn't do because the room was too hot and we could not take a shower or use the restroom.
The conditions were very unsanitary and the bar/restaurant should not have been operating with no running water. We left the hotel and went to another hotel so we could shower and sleep.
I used points for both stays and the points were supposed to be replaced. I did notice that Vicente gave me manual points for my problems.
August 14, 2013
Rated 2 out of 5 by KStanley I hope their construction efforts improve more than just looks.
My husband & I usually adore Sheraton hotels - we absolutely did NOT adore this one. He had a conference from Monday, July 29 to Friday, August 2. I booked a room for us for just Sunday night, since his company would provide accommodations Monday - Friday. When I went downstairs Monday morning to check us out of our personal room & into the company billed room, the front desk attendant was unable to locate the reservation. (It was later discovered that it was, in fact, my husbands employers error, but was corrected within an hour). As an act of good faith, I presented our credit card to the desk attendant with an understanding that it would just be kept on file until the matter was resolved. When I checked my bank account about 2 hours later, I discovered that a charge for the entire weeks stay had been placed on my card - OVER A THOUSAND DOLLARS. Needless to say, I was extremely irritated. When speaking to a supervisor, I was informed that they would try attempt to contact the accounting department & try to return my money before the typical 3-5 business days it normally takes. I was also informed that it was 'just' a hold, but, as I explained then, even 'just a hold' subtracts the amount from my balance & I'm unable to use those funds.
As if this wasn't enough, the air conditioner in our room was terrible. We are both hot natured &, even though the temperature was set on 67, it was at least 75 in there at all times. We had to purchase a fan just to be able to be in our room without sweating.
The good points of the hotel - though they were minimal compared to the issues we had - were that, even though there was construction/remodeling going on, it never felt dirty or cluttered. The continental breakfast had many options & the waitresses were very personable. Our room was spacious, clean & comfortable. The bathroom is a little small (you can't take a shower without closing the door), but it had great water pressure & was clean. It is close to many locations, including shopping, restaurants & the airport.
All in all, had it not been for the astronomical amount of money that was charged to us without consent, this would have been a very pleasant stay. Definitely watch your bank balance/credit card statement!
July 29, 2013
Rated 1 out of 5 by Dissat93 Making this difficult for no real reason
When I was checking in, there were others checking in as well and Sheraton had 1 employee. It took a long time. The room was quite hot even though the a/c was blowing. Upon checkout the clerk (Connie) refused to honor the tax exempt form I submitted even though I presented her with valid i.d. for the tax exempt status. She stated that it needed to have been typed. I submit this form all over the country and have never heard of it needing to be typed. She seemed to take pleasure in making my checkout (and life at work) more difficult. Thanks Connie, I will not be staying with Sheraton Houston airport again!
February 26, 2014
Rated 2 out of 5 by IndySharon Moldy Stained Ceiling and more
I arrived late on 12/15/11 and just wanted to have a light snack, shower and get some sleep after a very long day. I was very disappointed that there are no electrical outlets anywhere in the room! The only place to plug something in, other than the bathroom, is if I get on all fours, crawl under the desk and plug into a very shaky loose multi-plug wall adapter. Yikes! There was no book in the room to refer to regarding amenities, phone numbers or room service menu. I arrived at 8:50pm at the hotel and the executive club had already closed (at 8pm) which is very early. Overall, as a Gold Member I find these conditions unacceptable. Do not recommend this hotel
December 15, 2011
Rated 5 out of 5 by Rob1015 Exceptional
Great staff, great facility
May 9, 2014
Rated 5 out of 5 by BBBp In hotel features
During my stay, I never left the hotel due to the activites BFCA offered. Food was great and made it easy to stay put rather than fight the crowds at dinner. Was able to enjoy friends I had not seen in a relaxed and lovely atmosphere.
May 4, 2014
Rated 4 out of 5 by Airman Quick week
Did not spend much time at the hotel. worked long days. But after a 16 hour day it was a great place to grab some room service and a good nights sleep.
May 5, 2014
Rated 5 out of 5 by GolfinNut Return from Cancun
We arrived at the George Bush International airport from Cancun we were a little tired. My husband called the hotel and they immediately sent a shuttle to pick us up. At the hotel they greeted us very warmly and had our confirmation pulled up with in seconds. We weren't at the desk more than 3 minutes. We went up to our room which was very nice and comfortable and dropped off luggage and then went down to grab a bite to eat. The service was great he was very quick and the food was good too. When we got back to our room the bed was definitely "heavenly"! We had a nice nights sleep. Check out was very quick and the shuttle got us back to the airport in plenty of time to catch our flight.
December 2, 2013
Rated 5 out of 5 by Lynne28 customer service
Airline delays got us to FLL airport close to midnight. Our next available flight was @ 7AM the next day. We decided to check in for at least a couple hours of sleep. Alicia,night desk clerk, couldn't have been more helpful. We checked in @ 1AM and had to take the 5AM shuttle. Alicia was most helpful. She didn't check us out until I called her to say that we had been able to board the 7AM flight as standby passengers. She was exemplary in courtesy, efficiency and professionalism.
April 2, 2014
Rated 1 out of 5 by ftrrac This was my worst experience at this Hotel
I have stayed at this hotel frequently and have to say this was the worst experience ever. The room was not the room I selected (it did not have 2 double beds). They could not relocate me. I had to order the sheets for the sofa bed. It was so uncomfortable that I had to sleep on the sofa not the sofa bed. The heat did not work, even after having maintenance come to the room for 1/2 hour who said it would warm up. It never did and I had to turn the system off and bury myself in blankets, etc. to try to keep warm. No one checked after an hour or so to see if things improved. No one asked about the service in the AM. If I had not had better experiences previously I would never stay at this hotel again.
November 19, 2011
Rated 5 out of 5 by TopWop94 Very Pleased
Booked this hotel for a weekend training seminar and was very pleased with the meeting space, the food was excellent and the service by the staff in all departments was fast and courteous. Everyone did their jobs on a high professional level. My sleeping room was well appointed and the bed very comfortable. I would not hesitate to recommend this facility to anyone or to any group looking for a site close to an airport.
April 7, 2014
Rated 5 out of 5 by BusinessTrvl2014 Kingsley and the Front Desk Staff
...Went out of their way to make sure we had a great stay....thanks again!
April 21, 2014
Rated 2 out of 5 by artlawyer Decent but below par
This property is in need of updates. The design, furnishings and overall comfort level are below SPG standards and degrade the brand. I booked a junior suite on a holiday, checked in during the afternoon prior to visiting family but did not go up to the room until nearly midnight. The room smelled of smoke. Staff was very courteous and moved us to a corner room with a very odd and cramped layout, tiny bathroom, an entry light that was out and a nearly inoperable shower fixture. This hotel is the closest SPG property in the area to my family but I will likely choose another for my next visit. We simply needed a quality bed but the mattress is also far below the heavenly bed/Beautyrest standard in SPG properties.
November 24, 2012
Rated 2 out of 5 by Dtatz Shuttle
Had to wait 35 minutes for the shuttle to pick me up at terminal b, had to call three times to remind hotel. Otherwise stay was fine.
April 17, 2014
Rated 5 out of 5 by F3Fierce I Approved
I absolutely LOVED my stay at the Sheraton. The beds were extremely comfortable..and so very relaxing. I will be back.
April 15, 2014
Rated 1 out of 5 by pinky87 Terrible room service and restaraunt proximity
On two separate occasions room service was ordered and it was incorrect. On the one occasion an attempt was made to eat out and nothing but fast food available.
April 8, 2014
Rated 5 out of 5 Tremendous hotel staff service
The staff at the front desk and club lounge were very courteous and responsive to our needs.
April 8, 2014
Rated 3 out of 5 by CATE54 MIXED BAG
This hotel is beautiful, and the beds are very comfortable, but we had to make repeated requests for housekeeping, and there is no refrigerator or microwave in the room. Pop machines were constantly empty, throughout our stay, and the convenience store pop was luke-warm. On the other hand, the restaurant and bar have great food.
March 25, 2014
Rated 2 out of 5 by Familyvacat2013 Not normally but this stay was stressful
We love Starwood hotels but this was a bust. We arrived at the hotel at 3:30 PM and the hotel was under construction. Why would they put us in a room just above the jackhammer? Well of course we moved into another room (Room 715) and this was just as bad. The return-air vent in the room was SO loud and the air-conditioning was SO loud that it was impossible to sleep and it woke us up from sleep. On top of that the refrigerator in the room had a whistle when it turned on so - to make a long story short - we got little sleep.
December 11, 2013
Rated 3 out of 5 by Hondurantraveler Staff needs to be more accommodating
We had a small group of rooms using points and wanted to be on the club level. I was told that in order to have 2 double beds in each room, we could not be on the club floors with breakfast. However the agent said he would put a note in the record to allow us access to the club floor for breakfast. Even after asking for the manager NO accommodation was made when we arrived!
March 18, 2014