Rated 4 out of 5 by MrIncognito123 Good hotel but...
...staff really needs to improve
March 20, 2014
Rated 4 out of 5 by JDK23 Great location if flying out of IAH
the hotel fills its needs for those looking for a comfortable clean and quiet place to stay prior to flights at IAH. I travel quite often for business and this hotel is comparable to other sheraton's i have stayed. They recently updated their internet and rooms which are much better than they had been in past years
December 23, 2013
Rated 1 out of 5 by starwoodgold avoid if possible
I've stayed there a few more times before, but don't remember staff being that unhelpful. Had no hot water, despite asking to have it fixed. Staff promises without delivering. Lounge is okay. Gym smells and has nothing in it. Location is decent if you need to be close to the airport, but the whole area where the hotel is situated is horrid.
May 5, 2013
Rated 4 out of 5 by zlzoul Nice club room
Got an upgrade for a club room. Room was clean and functional, and furniture looked new and nice.
AC need attention, it's loud and did not heat the room up. It's still soooo cold when I wake up at 5AM, although I set the temperature to 80F before I sleep.
Staff were nice, especially the shuttle guys, in general it was a nice stay.
November 9, 2013
Rated 4 out of 5 by dwdandns2545 For business people
Great gym, decent food, great location near airport if you have work in North Houston.
March 11, 2014
Rated 2 out of 5 by CMJSDJ Disappointing
Club level was closed due to holiday - certificates issued for one breakfast (two night stay).
Air handler in first room was loud and thermostat/fan did not work - one setting only - louder than air traffic outside/overhead.
Workout room had no towels or sanitizer - front desk staff indicated replenishment would not occur until Monday.
January 1, 2012
Rated 1 out of 5 by Houston Worst Hotel Ever
Where to start the carpet at the front desk was dirty. The room was small and the walls are paper thin. The room next to use had 7 people in there and two of them was babies and when morning come the babies was crying and we could hear the whole conversation they was having in that room. This was our first stay and our last. Good luck
March 30, 2013
Rated 2 out of 5 by MarkTexNYC Approaching dump status
This place is approaching "dump" status. As hard as I try, I cannot possibly understand how the rates are so high.
On the bright side, the staff is friendly and helpful. There's ample parking and it's a short drive from IAH terminals. That's about where it ends.
I used SPG Suite Night Awards and was upgraded to a Studio Suite. Spacious, yes, but also worn down. Only a few lamps around (and one tiny window) means it was very dimly lit. Not enough light to do much but sit around.The bathroom was tiny (for such a huge room!)...so much so that you had to step back past the toilet to close/open the door. Come on, y'all!
The lobby is stale, poorly lit, and while it might be clean, it feels very dirty.
The purported "coffee shop" in the lobby consists of nothing more than one of those fancy auto-coffee machines where you press a button to get a latte, cappuccino, etc.
Overall, this property seems a decade or more overdue for a renovation. The rates, like I said earlier, are ridiculously high for what you get. Next time, I'll stay across the street.
February 9, 2014
Rated 4 out of 5 by Kelly0164 Close to the Airport
The location of the hotel made it very easy to make our flight.
March 10, 2014
Rated 4 out of 5 by Munchie Comfortable hotel
Hotel refurbished since my last visit and it is great. Comfortable, good food and great staff.
March 5, 2014
Rated 1 out of 5 by Mrtravel28 if you can, stay away (at least until construction is over)
No platinum upgrade at all. Had to ask about welcome amenities. Had 2 nights, 2 rooms, was on non-spg floor and was told other floors are under construction. To my shock this was not the case as guests checking after me were getting rooms on the top floors. Furthermore getting to my rooms was through extreme noise of construction. Club lounge was moved to second floor with decent offers. Internet didn't work at all in the Link. The lobby was a mess due to construction. This place charges full price for rather sub par service in a hotel which should be shut down for that much construction. The work with heavy duty tools on my floor started at 7 a.m. Couldn't get the sleep I needed and neither could my business guests. Horrible. When discussed with staff we got an apology cake, but really that doesn't make up for all the trouble this Sheraton is in. As a platinum I'd have to get paid to ever stay at that property again. Letting this place be a Category 2 is way too generous.
August 6, 2013
Rated 5 out of 5 by Rick Great Service
I stayed here this summer while on a company business trip. Everyone was very friendly and helpful from the minute I walked through the door. Check in was fast and easy , the room was clean and comfortable and the restaurant food and service was excellent. I would definitely stay here again if I am in the area.
October 22, 2011
Rated 4 out of 5 by cklog room 904
the hotel and staff were great but the noise coming from the elevator kept me up into the late evening and started back up again before 6am. I was told it was drilling due to contruction and would stop at 6pm but the noise continued until 11pm. I assume it was the elevator. Two bad nights of sleep for me.
October 4, 2013
Rated 2 out of 5 by Ram123 Improvement needed !!
The noise of airplanes was that loud that I had problems sleeping (this despite of the double window).
Furniture is old and needs to be changed.
The air conditioner was as loud as the airplanes approaching the airport.
Last time I stayed in a different room and did not have a problem at all.
November 2, 2013
Rated 2 out of 5 by Rolim Careless Staff/Expect Delays
Room service took almost one hour to be delivered to my room. I was put on hold for 15 minutes to speak with a manager. There was no follow up from anyone. Hotel is good / location is excellent but dont expect anything from the staff, theya ct as if they are doing you a favor.
November 25, 2013
Rated 2 out of 5 by Mike123123123132 Fine for one night, but better options elsewhere
Uncomfortable Bed (way too soft), rooms were very dark, felt like a cheap old hotel from the 1980s. Frankly I was very surprised that this was a Sheraton. I would stay elsewhere next time. Front desk staff was very nice, hotel lounge bartenders were great, and the food ordered was tasty.
October 12, 2013
Rated 5 out of 5 by deerisle Nice renovated hotel near airport
This is a very nice property near the airport. The renovations were great, and the staff was accommodating and friendly. The good was also good in the club lounge and of a high quality.
I will definitely come back here.
January 21, 2014
Rated 1 out of 5 by Unhappy123 Did not enjoy my stay
The room i was placed in was cosidered OUT of ORDER. No head shower and the vent door was off the wall and the room was hot. The front desk should have known this information before placing me in that room then i had to wait to be moved after calling the front desk to let them know.
December 8, 2011
Rated 5 out of 5 by Babs1 Remodel is absolutely gorgeous
The colors are exquisite and loved the drapery and extra seating in room.
I always tip the cleaning staff but surprised to see the shower head pointing toward the wall so one doesn't get a wet head.
Buffet Saturday night was delicious and reasonably priced. Yummy tenderloin.
October 7, 2013
Rated 5 out of 5 by JB68 Back in first place
The renovations just completed have elevated this property to the number one spot north of downtown
Great new rooms, excellent food, and much better club lounge
February 7, 2014
Rated 5 out of 5 by KnightAngel Perfect stay, wish we could have stayed longer.
We picked this hotel fit it's proximity to the airport & 24h shuttle service to accommodate our overnight & flight schedule. Everything was perfect and we will stay there again. Tks for the outstanding customer service and hospitality!
December 29, 2013
Rated 2 out of 5 by John0508 Cold water
I stayed in the hotel for two nights, and the entire time that I was there the water was ridiculously cold. Sure, one could call up the staff and an hour and a half later someone would show up. But one was basically required to run the water for an hour to get it warm.
September 30, 2013
Rated 1 out of 5 by chironut This hotel is not sheraton quality
The hotel was outdated. Not what you would expect from a Sheraton. The Club floor was not any better. My room was right next to the food serving area so very early you would hear dishes clanging around and people talking. The food was not good especially in the restaurant.
November 18, 2011
Rated 5 out of 5 by Ann22 This hotel was very accommodating
For the conference at the hotel, there were multiple, unrelated people accommodating each room. The cleaning staff prepared ahead to ensure we had plenty of towels, extra bars of soap and shampoo to go around, extra coffee cups and water cups and enough coffee packets and tea so we didn't have to request anything. The room was clean, beds were comfortable and it was quiet - even though we were 2 rooms away from the elevators. We were given a choice for the meals, and although they ran out of one of the choices for lunch, they accommodated those who couldn't have the choice that was left. The food was excellent - very tasty, tender meat, not too salty or bland. When we were dancing in the evening, realizing we were hot and thirsty, one of the servers arranged for ice water pitchers and dispenser without being asked. The conference facilities were roomy, in good condition and had comfortable chairs. Although there were areas in the lobby blocked off for construction, there was no construction sounds over our weekend stay.
September 9, 2013
Rated 4 out of 5 by Gene1 overall a good experience
Room #802 has a problem with the tub draining. Water builds up and takes a long time to drain leaving residue on feet and on the tub. I was too busy to make a formal complaint to the desk.
January 20, 2014
Rated 1 out of 5 by Moyo Disappointed
Charged me for a toll free phone call! Trying to nickel and dime customers to find a way for lost revenue! What a shame... I have never yet to find a hotel that charges for toll free calls well until now... been traveling for business for 20 years.
November 18, 2013
Rated 4 out of 5 by Darby Extra
When we checked in to our room the TV remote would not work. We called for help, in just a few minutes Oscar appeared. He got our problem resolved he is a great staff member.
When your shuttle picked us up a week later the driver was very helpful and friendly.
November 27, 2011
Rated 1 out of 5 by FreqTraveler7 Really disappointing
This experience failed every expectation I had from previous positive Sheraton experiences.
The water was out for three hours (5-8pm) when I arrived, and I was unable to flush the toilet, wash my hands, or shower before dinner. When the water was turned back on it was cold and brown. The air conditioning was also not working (I was told it relies upon the water for proper circulation). I was not notified of these issues when I checked in.
The staff at the front desk was very unfriendly: I didn't see a single smile during the course of my stay.
The lobby was dingy and old looking.
Drilling began promptly at 9am, waking me up after the planes kept me up quite late. Again, I was not informed that renovations were occuring when I checked in.
The manager was not helpful, offered no compensatory services or discounts for any of these inconveniences, and was unable to even assist me in arranging a taxi or towncar for the next morning.
The coffee and internet were good, but hardly a consolidation for all the other shortcomings...
July 26, 2013
Rated 5 out of 5 by Bear77069 Nice Renovation
I generally stay at this hotel at least once a year. I have always like the rooms, but the recent renovation has made them even more appealing. I always feel at home here.
January 20, 2014
Rated 5 out of 5 by TooManyAirports Wonderful staff
I arrived very late on a cold rainy night and the check-in staff made me feel right at home immediately. I was upgraded to a very nice room and they even found apples in the kitchen for a late night snack. Much appreciated!
November 27, 2013