Rated 4 out of 5 by MaOfBride Wedding Extraordinaire
We hosted our daughter's wedding here and our wedding coordinator, Shona, was totally awesome! She made sure all of the details were planned and followed through with everything. She was fun and very pleasant to work with, which is why we chose this hotel over several others. In addition, so many guests commented that the food was the BEST food they've ever had at a wedding, and we agreed...delicious! The restaurant in the hotel also had delicious food and a wonderful staff that was very accommodating. Our many experiences with the front desk were not as positive; several of them were rude and seemed to be put out if you needed their help. I highly recommend the event coordinators and the chefs though!
March 31, 2016
Rated 3 out of 5 by SW6897 very poor room service
I had a 7:30am meeting in downtown Houston the next morning so I ordered room service for 6:15am (it was one of the option available to me according to the menu). I filled out the menu and left my order outside on my door before 2am (as instructed by the menu door hanger). No one picked up my breakfast order. I called room service and no one picked up. I found this to be unacceptable and very poor customer service.
March 17, 2016
Rated 1 out of 5 by AttorneyTim Terrible late night staff
What a disappointment...arrived late at the airport and waited 25 minutes for the shuttle...when I called asking why it took so long is was told this is normal..."takes 20 minutes"...really? At 12:20am? When I checked in the staff wasn't exactly friendly...I am platinum and got zero upgrade with the untrue claim that "no club rooms available"...of course my SPG app said otherwise...and one of the staff was walking around the front desk area barefooted...as for the shuttle? The morning shuttle miraculously went from front door of hotel to terminal in 7 minutes...I guess traffic is much worse at 12:20am than it is at 830am on a Friday morning...the rooms were worn...the food in the club lounge very disappointing...this may be the worst SPG property I ever visited and I am a top 250 contributor
February 20, 2016
Rated 1 out of 5 by H3ctor Staff is not able to help!!!!
The hotel staff could learn a thing about customer service. Called to move a reservation at noon after staying at SPG hotels 99 times last year. Destiny told me I would need to pay a no show fee $175. Wow great SPG recognition. They just lost my business!!!! Very disappointed
January 11, 2016
Rated 5 out of 5 by SilverMine Complete Comfort
Enjoyed my night at the hotel. Slept like a rock. Room was well-appointed and welcoming. Convenient to my business and leisure travel needs when in the Houston area.
January 11, 2016
Rated 1 out of 5 by JasonF24 SPG Sheraton North Houston IAH
Great location near the airport IAH. I live 10 minutes away from the hotel and thought it would be nice to stay there after a trip before going home. I was there during the summer heat and the rooms was NOT able to maintain a controlled climate. Sweating in the area bye the windows where the table was to eat on and too cold by the bed. We would eat at the table but had to sit on the bed to stay cool in our room. VERY unpleasant.
The staff was very nice and supper polite but they could not do anything about it.
The pool is very nice and great to watch the planes fly over.
November 21, 2015
Rated 4 out of 5 by SaraG Close to Airport
If you need a decent hotel close to the airport, this is a great option. I stayed here during a two-day layover between DC and Mexico City. The room was comfortable and clean. I don't remember there being a HH, but I believe breakfast was included in our rate (and was pretty good, if basic). The only drawback was that the hotel was really far from nightlife and restaurants when we wanted to meet friends that live in Houston ($40 cab ride). So, if you're on business and don't need to actually go into Houston, this hotel may do the trick.
November 9, 2015
Rated 1 out of 5 by Sister1967 Rude service
I cannot get away from this hotel fast enough. My initial welcome when checking in was snarky and condescending when I was trying to explain the problem with my reservation. The woman was so rude that the other people in my group went to another line to check in. They both immediately said that they could not believe the way that I was spoken to---nor could I!!!!! I will never stay in another Sheraton, especially this one. The problem with the reservation charge was not resolved through this hotel, but I have already started a conversation with the corporate level, but this employee has cost the company way, way more than the reservation charge.
August 10, 2015