Rated 1 out of 5 by H3ctor Staff is not able to help!!!!
The hotel staff could learn a thing about customer service. Called to move a reservation at noon after staying at SPG hotels 99 times last year. Destiny told me I would need to pay a no show fee $175. Wow great SPG recognition. They just lost my business!!!! Very disappointed
January 11, 2016
Rated 5 out of 5 by SilverMine Complete Comfort
Enjoyed my night at the hotel. Slept like a rock. Room was well-appointed and welcoming. Convenient to my business and leisure travel needs when in the Houston area.
January 11, 2016
Rated 1 out of 5 by JasonF24 SPG Sheraton North Houston IAH
Great location near the airport IAH. I live 10 minutes away from the hotel and thought it would be nice to stay there after a trip before going home. I was there during the summer heat and the rooms was NOT able to maintain a controlled climate. Sweating in the area bye the windows where the table was to eat on and too cold by the bed. We would eat at the table but had to sit on the bed to stay cool in our room. VERY unpleasant.
The staff was very nice and supper polite but they could not do anything about it.
The pool is very nice and great to watch the planes fly over.
November 21, 2015
Rated 4 out of 5 by SaraG Close to Airport
If you need a decent hotel close to the airport, this is a great option. I stayed here during a two-day layover between DC and Mexico City. The room was comfortable and clean. I don't remember there being a HH, but I believe breakfast was included in our rate (and was pretty good, if basic). The only drawback was that the hotel was really far from nightlife and restaurants when we wanted to meet friends that live in Houston ($40 cab ride). So, if you're on business and don't need to actually go into Houston, this hotel may do the trick.
November 9, 2015
Rated 1 out of 5 by Sister1967 Rude service
I cannot get away from this hotel fast enough. My initial welcome when checking in was snarky and condescending when I was trying to explain the problem with my reservation. The woman was so rude that the other people in my group went to another line to check in. They both immediately said that they could not believe the way that I was spoken to---nor could I!!!!! I will never stay in another Sheraton, especially this one. The problem with the reservation charge was not resolved through this hotel, but I have already started a conversation with the corporate level, but this employee has cost the company way, way more than the reservation charge.
August 10, 2015
Rated 4 out of 5 by Flugence This hotel is beautiful.
Need microwave in room, need vent in bathroom. This keep me from recommending this Hotel to friends. Over all I enjoyed the stay.
July 27, 2015
Rated 5 out of 5 by SouthernRoadWarriorESS Oasis During Nightmare Return Trip
I had a nightmare return trip from SFO and missed my connection. Everything that could go wrong that day did, except for my stay at the Sheraton. I was fried and refused to stay at one of the no name hotels the airline was going to put me up at for night. I'd had enough.
That was my only right decision that day! From the lovely driver (1am on Tuesday morning the 21st of July 2015) whose name I did not get to the elderly gentleman (Mr. Marvin I think) who check me in and comped me aspirin and water, to the lovely bed and follow up tfrom Sharon on the phone today to get a receipt (in the hopes the airline will reimburse....)
Thank you, thank you, thank you! Great service. Great experience! Did I say Thank You!?
July 25, 2015
Rated 2 out of 5 by ed023 all managers not caring for customers needs
was given the run around from one to another rather than just saying no can't do it, so much waste of my time, and then have a manager talk to me like i am stupid saying the same thing over and over
June 30, 2015