Rated 4 out of 5 by FhIjLlMn Had better stays
The staff was wonderful as always. Food great. Internet/cable horrible.
Our tv kept losing sound, the wifi kept kicking us off.
I love this hotel and staying there. Glad I could use the printer, computer on the 10th floor.
October 6, 2014
Rated 3 out of 5 No SPG Platinum status recognition
I stayed at this hotel on 21st Jan. 2012.
An average property similar to many other of the same category we can find in nay US Airport.
I did my check-in around 4 pm with the Front-Desk Supervisor on duty.
At the check in time I gave him my SPG Platinum card an somehow I was surprised he didn’t pay any attention to it.
Then he didn’t offer me the Platinum welcome amenity.
Once I get to my room, I realized that he didn’t up-grade me to a better room and he gave me one of the worst rooms in a hotel… a room with a communication door to the next room, so I can hear everything the guy next room was doing and I know all the details of his private life hearing to the discussion he had with his wife. Probably he is also aware of all I talked with my family !!!
So I called the reception stating that I would expect a room up-grade just to hear that I have been given a room at the SPG Floor.
When I told him that this is not a benefit since 4 of my colleagues are in the same floor without even not being a SPG members, he responded that he gave me a room in the SPG floor and this is all he can do.
I decided to do not argue anymore.
Then I tried to connect to the internet and an access code was missing.
I called the help-desk to find out that the reception should always give a access code to the Platinum members, so they access internet free of charge.
Obviously I didn’t get it at the time of check in.
At that time I was really mad with the Front Desk Supervisor.
He decided to ignore my Platinum status and do not give me any of the benefits I am entitled for.
When I went downstairs I told him that his attitude was extremely unprofessional.
He just told me that in his computer screen I didn’t show-up as a Platinum guest.
When I show him my card and stated that his valid until Feb 2012….
He keep ignore me and become somehow arrogant.
No Welcome Amenity
No Free Internet Access
Too much for a single stay
I give up.
January 22, 2012
Rated 3 out of 5 by Stillagek Paper thin walls
I travel for a living. Stay in hotels 2-3 nights a week.
I used Starwood points for the stay. Traveling with my wife and toddler daughter.
Checked in at 4PM. Put on the 4th floor.
Parking lot was not very full. Lobby and general area appeared to be mostly vacant.
I noticed everytime I used the elevator all guest were getting off on the 4th floor. It seems the hotel was using that floor for most guest.
Our room had an adjoining room. A family of 5 including 3 kids was staying in the adjoining room. We could hear almost everything that said. Very thin walls. Annoyed that they put all guest so close together.
December 29, 2011
Rated 1 out of 5 by GJ2014 Very poor room
The room was very poorly laid out and right by the service elevators that made noise all day. Mattresses were not comfortable but the pillows were great. The facility for our reunion was good.
September 23, 2014
Rated 5 out of 5 by Brenda7 Convenient when in transit
We had never flown through Houston before and were not looking forward to dealing with a new hotel, shuttles, etc. The shuttle was timely both arriving and departing, the staff were excellent and the food was great. Overall experience excellent and we look forward to staying at this property again in the future!
August 26, 2014
Rated 4 out of 5 by DrPR Good hotel after remodeling
Good hotel after the remodeling was done.
Good SPG Platinum recognition at check-in. Excellent service from Nikki at the front desk.
Junior suite was nicely remodeled. Only minor airplane noise from the Houston Airport (IAH) 2 miles away. Some hot food items at Club Lounge during breakfast and evening cocktail hours.
Issue during stay: - air conditioner/heater unit was not functioning properly
November 17, 2013
Rated 3 out of 5 by 41andfun Birthday
The overall hotel was ok but there was a few areas that needs improvement. The front desk did not show me on the club level which I booked on line. The wireless internet was really slow on the 7th floor. When I turned the jacuzzi would not get hot at all. The indoor pool was to be heated and it was not. The walls in the room seem like it had been painted to cover something up. The good parts about the stay was the parking was free, the breakfast in the dining room was good. The staff was nice and helpful other than getting me to the club level. I think it was over priced for what was offered.
February 12, 2012
Rated 4 out of 5 by StephLa Last Days before Traveling
The hotel staff and team was overall very accomodating and pleasant. Location and transport was exceptional to IAH. We had dinner one night which was satisfactory but a little pricey. Rooms are still in good shape but the elevators were troublesome. Water pressure was great but we could not get any cold water due to the water line locations. Overall we will be using this location again but know the plus and issues.
August 15, 2014