Rated 3 out of 5 by SkipMoldyRoom Hard to Relax with Mold in Vents
I loved this hotel and staff until the last stay. A room I've stayed many times had thick white hard material visibly covering inside of vent. Maintenance person checked it out, and didn't know what it was. Said they'd look into it or fix it. When we got back late at night it looked the same and no assurance that anything had been done. We had an early flight teh next day so we made the best of it and tried to cover vent and sleep as far away as possible. ..will not be returning anytime soon
December 1, 2014
Rated 3 out of 5 No SPG Platinum status recognition
I stayed at this hotel on 21st Jan. 2012.
An average property similar to many other of the same category we can find in nay US Airport.
I did my check-in around 4 pm with the Front-Desk Supervisor on duty.
At the check in time I gave him my SPG Platinum card an somehow I was surprised he didn’t pay any attention to it.
Then he didn’t offer me the Platinum welcome amenity.
Once I get to my room, I realized that he didn’t up-grade me to a better room and he gave me one of the worst rooms in a hotel… a room with a communication door to the next room, so I can hear everything the guy next room was doing and I know all the details of his private life hearing to the discussion he had with his wife. Probably he is also aware of all I talked with my family !!!
So I called the reception stating that I would expect a room up-grade just to hear that I have been given a room at the SPG Floor.
When I told him that this is not a benefit since 4 of my colleagues are in the same floor without even not being a SPG members, he responded that he gave me a room in the SPG floor and this is all he can do.
I decided to do not argue anymore.
Then I tried to connect to the internet and an access code was missing.
I called the help-desk to find out that the reception should always give a access code to the Platinum members, so they access internet free of charge.
Obviously I didn’t get it at the time of check in.
At that time I was really mad with the Front Desk Supervisor.
He decided to ignore my Platinum status and do not give me any of the benefits I am entitled for.
When I went downstairs I told him that his attitude was extremely unprofessional.
He just told me that in his computer screen I didn’t show-up as a Platinum guest.
When I show him my card and stated that his valid until Feb 2012….
He keep ignore me and become somehow arrogant.
No Welcome Amenity
No Free Internet Access
Too much for a single stay
I give up.
January 22, 2012
Rated 4 out of 5 by IHateThisHotel Nice facility
Nice room and facility, but had some type of compressor outside of my room that kept me up. Reported it to the front desk and feel certain it has been addressed.
November 17, 2014
Rated 4 out of 5 by lynn people make this place
I really enjoy staying at this hotel. The people are so friendly and really seem to care that you are taken care of. my only complaint is that the gym equipment is old and noisy. It tends to be crowded too in the mornings- Maybe a remodel of the gym area and new equipment for 2012!
December 16, 2011
Rated 3 out of 5 by Stillagek Paper thin walls
I travel for a living. Stay in hotels 2-3 nights a week.
I used Starwood points for the stay. Traveling with my wife and toddler daughter.
Checked in at 4PM. Put on the 4th floor.
Parking lot was not very full. Lobby and general area appeared to be mostly vacant.
I noticed everytime I used the elevator all guest were getting off on the 4th floor. It seems the hotel was using that floor for most guest.
Our room had an adjoining room. A family of 5 including 3 kids was staying in the adjoining room. We could hear almost everything that said. Very thin walls. Annoyed that they put all guest so close together.
December 29, 2011
Rated 3 out of 5 by 41andfun Birthday
The overall hotel was ok but there was a few areas that needs improvement. The front desk did not show me on the club level which I booked on line. The wireless internet was really slow on the 7th floor. When I turned the jacuzzi would not get hot at all. The indoor pool was to be heated and it was not. The walls in the room seem like it had been painted to cover something up. The good parts about the stay was the parking was free, the breakfast in the dining room was good. The staff was nice and helpful other than getting me to the club level. I think it was over priced for what was offered.
February 12, 2012
Rated 4 out of 5 by DrPR Good hotel after remodeling
Good hotel after the remodeling was done.
Good SPG Platinum recognition at check-in. Excellent service from Nikki at the front desk.
Junior suite was nicely remodeled. Only minor airplane noise from the Houston Airport (IAH) 2 miles away. Some hot food items at Club Lounge during breakfast and evening cocktail hours.
Issue during stay: - air conditioner/heater unit was not functioning properly
November 17, 2013
Rated 2 out of 5 by Alicia1415 In desperate need of updating
This hotel was extremely noisey. There were about 50 bikers at this hotel that partied in the hotel packing lot day and night all weekend. It was very distracting while trying to lay out at the pool and during my meetings all you heard was blasting music.
The food at the hotel was below average, coffee cold juices warm. Breakfast buffet cold and old.
The bathroom needed updated and the fan didn't work. I found a bug in my bed.
The lobby in the hotel is the only nice part, it looks like it was resently renovated.
I will not be staying here again when traveling.
April 28, 2014