Rated 2 out of 5 by TRF55 Shuttle Bus Is A Joke
We arrived before 9PM and waited over an hour for the shuttle bus at Terminal C. Made numerous calls to the front desk who said it would be right there. When it did arrive it was a bus that held less than 10 guests and we got the last 3 seats. The Front Desk staff had lots of excuses it isn't acceptable. After a day of flying the last thing you want is to wait an hour for a simple shuttle bus. The excuse was they were busy but I told the person that how come other hotels had numerous buses come by terminal 3 in the hour we waited. Do they care more about their guests than the Sheraton? As a side note this isn't the only Sheraton that I have come across this issue at. To add to that the phone in our room wasn't working.
January 4, 2014
Rated 4 out of 5 by sally shuttle service is too slow
we waited too long for the shuttle and then ended up taking a taxi. not sure why this is the case.
January 2, 2014
Rated 2 out of 5 by Microsoft Hopeless employee
No apologies, no ammenties ever offered at this hotel, not even correct names used. A very nice property except for the outside entrance., but the front staff need training even to running credit cards through.
January 1, 2014
Rated 2 out of 5 by endofred Hotel has good potential ,proximity to airport
After explaining to Connie the next morning that I could not sleep because the fitted sheet did not fit and exposed the mattress. For hygienic reasons I could not sleep on exposed mattress.Connie was quite unprofessional and very negative. I asked for compensation for this inconvenience,and as this was my 82 room night this year I was disturbed by her negative response. She told me that a manager would call me,which never happened.
January 1, 2014
Rated 5 out of 5 by akg437 very comfortable
Comfortable, nice staff, extremely clean and above all excellent in room dining at very reasonable price.
December 29, 2013
Rated 5 out of 5 by KnightAngel Perfect stay, wish we could have stayed longer.
We picked this hotel fit it's proximity to the airport & 24h shuttle service to accommodate our overnight & flight schedule. Everything was perfect and we will stay there again. Tks for the outstanding customer service and hospitality!
December 29, 2013
Rated 4 out of 5 by JDK23 Great location if flying out of IAH
the hotel fills its needs for those looking for a comfortable clean and quiet place to stay prior to flights at IAH. I travel quite often for business and this hotel is comparable to other sheraton's i have stayed. They recently updated their internet and rooms which are much better than they had been in past years
December 23, 2013
Rated 4 out of 5 by WanderingBill Good stay, great value
The hotel underwent a much needed renovation during the past year and I am pleased to say that work hit the mark and made the property much more comfortable and attractive. Great staff, good value for your money. I definitely recommend this property if you need accommodation in the Bush Airport area.
December 21, 2013
Rated 4 out of 5 by HappyGuest58 Business trip / training
A few minor hitches with equipment in room
which were quickly resolved by very attentive maintenance staff. Meals were fantastic! Great variety and quality throughout week long stay. Room was very comfortable and clean. Staff was friendly and professional. Will definitely stay here again.
December 14, 2013
Rated 3 out of 5 by Buddy5 Did you Pay your gas bill?
The weather was cold and the ball room and all the public areas were freezing. It took a long time for the room unit to heat the room...Very Dissapointing.
December 12, 2013
Rated 5 out of 5 by bluke806 excellent hotel
stayed here for a business trip for a week, and it was a spectacular hotel to stay at. definitely recommend and definitely will return to this one.
extremely clean overall. excellent facilities. friendly staff.
December 12, 2013
Rated 2 out of 5 by Familyvacat2013 Not normally but this stay was stressful
We love Starwood hotels but this was a bust. We arrived at the hotel at 3:30 PM and the hotel was under construction. Why would they put us in a room just above the jackhammer? Well of course we moved into another room (Room 715) and this was just as bad. The return-air vent in the room was SO loud and the air-conditioning was SO loud that it was impossible to sleep and it woke us up from sleep. On top of that the refrigerator in the room had a whistle when it turned on so - to make a long story short - we got little sleep.
December 11, 2013
Rated 2 out of 5 by StacB Needs an upgrade
The meeting rooms on level 2 were outdated looking - located in small hallways with industrial type metal doors. Bathrooms were single stall, not adequate to handle meeting attendance. A hotel staff person, I assume with Banquet and Events, interrupted our session to get a bill signed. Completely unprofessional. The lobby and hallway areas were very cold. The front desk staff were wearing their coats! My sleeping room H/AC never shut off, was very loud, and never seemed to cool/heat the room properly. The TV cable cut in and out. One of the menu items I ordered from room service was no longer on the menu but had not been removed. Room service for another room was incorrectly listed as my room and delivered to me by mistake. The food in the restaurant at lunch was average at best.
Overall, the hotel has potential but needs a major renovation and upgrade to bring it to the status of SPG I've been accustomed to.
December 11, 2013
Rated 5 out of 5 by Kymbra Excellent customer service!
Love the staff at this hotel. Very helpful & friendly.
December 9, 2013
Rated 5 out of 5 by GolfinNut Return from Cancun
We arrived at the George Bush International airport from Cancun we were a little tired. My husband called the hotel and they immediately sent a shuttle to pick us up. At the hotel they greeted us very warmly and had our confirmation pulled up with in seconds. We weren't at the desk more than 3 minutes. We went up to our room which was very nice and comfortable and dropped off luggage and then went down to grab a bite to eat. The service was great he was very quick and the food was good too. When we got back to our room the bed was definitely "heavenly"! We had a nice nights sleep. Check out was very quick and the shuttle got us back to the airport in plenty of time to catch our flight.
December 2, 2013
Rated 5 out of 5 by TooManyAirports Wonderful staff
I arrived very late on a cold rainy night and the check-in staff made me feel right at home immediately. I was upgraded to a very nice room and they even found apples in the kitchen for a late night snack. Much appreciated!
November 27, 2013
Rated 5 out of 5 by spgfan56 Great Experience
I was in Houston for business and stayed here. I had a small issue with my room that the staff went above and beyond to correct. I will stay there again next time I am in Houston.
November 25, 2013
Rated 2 out of 5 by Rolim Careless Staff/Expect Delays
Room service took almost one hour to be delivered to my room. I was put on hold for 15 minutes to speak with a manager. There was no follow up from anyone. Hotel is good / location is excellent but dont expect anything from the staff, theya ct as if they are doing you a favor.
November 25, 2013
Rated 3 out of 5 by ytoo ytoo
the hotel was not all that. I probably will never stay here again.
November 22, 2013
Rated 1 out of 5 by Moyo Disappointed
Charged me for a toll free phone call! Trying to nickel and dime customers to find a way for lost revenue! What a shame... I have never yet to find a hotel that charges for toll free calls well until now... been traveling for business for 20 years.
November 18, 2013
Rated 5 out of 5 by NODAK Staff Made the Trip
I enjoyed an excellent stay this past Thursday and Friday and it was primarily because of the excellent and friendly staff. The gentleman who ran the starwood club lounge went over the top to ensure I was comfortable and Roger the driver took himself off of his break to make a special trip to the airport for me when he found out I was cutting my arrival time close. I was out of cash so asked him if I could send him a tip in the mail and he refused, saying it was his pleasure to do so, and would not want a tip.
November 18, 2013
Rated 4 out of 5 by DrPR Good hotel after remodeling
Good hotel after the remodeling was done.
Good SPG Platinum recognition at check-in. Excellent service from Nikki at the front desk.
Junior suite was nicely remodeled. Only minor airplane noise from the Houston Airport (IAH) 2 miles away. Some hot food items at Club Lounge during breakfast and evening cocktail hours.
Issue during stay: - air conditioner/heater unit was not functioning properly
November 17, 2013
Rated 5 out of 5 by 737823 Excellent option for IAH travelers, awesome staff
I recently completed a one night stay at this property before an early morning flight and was very pleased. The staff certainly was the high point here and they went out of their way to ensure I had a pleasant stay. While the building itself if dated, the renovations are progressing nicely. Free parking for an airport hotel is great. Excellent Sheraton Club Lounge with great breakfast spread. Will certainly return next time I need to stay at IAH/Houston Bush Airport.
November 11, 2013
Rated 4 out of 5 by zlzoul Nice club room
Got an upgrade for a club room. Room was clean and functional, and furniture looked new and nice.
AC need attention, it's loud and did not heat the room up. It's still soooo cold when I wake up at 5AM, although I set the temperature to 80F before I sleep.
Staff were nice, especially the shuttle guys, in general it was a nice stay.
November 9, 2013
Rated 3 out of 5 by Skeeto Heat did not work
The heater in the room was broken, We had to heat set to 90 and still blew out cold air. Never called down to front desk cause i was too tired and just wanted sleep. Turned off unit and room was warmer with it off. Told the front desk the next morning and they acted like it was no big deal. Would not stay here again if I am in the Houston area.
November 9, 2013
Rated 4 out of 5 by Lolita69 Hotel Temperature
The temperature varied throughout the hotel. The lobby was freezing and the room was very muggy. The AC ran all night to keep the humidity down, but it was loud so I didn't sleep.
November 4, 2013
Rated 2 out of 5 by Ram123 Improvement needed !!
The noise of airplanes was that loud that I had problems sleeping (this despite of the double window).
Furniture is old and needs to be changed.
The air conditioner was as loud as the airplanes approaching the airport.
Last time I stayed in a different room and did not have a problem at all.
November 2, 2013
Rated 4 out of 5 by EFLane Thin Walled 9th Floor
Though renovations are very nice, don't remember being able to hear room to room noise on the 9th floor the prvious times I've stayed.
October 30, 2013
Rated 3 out of 5 by Moyo BEWARE They Charge for TOLL FREE 800 numbers!
While the hotel was nice and clean inside, no complaints there...
I made a toll free call using an 800 and to my surprise, on my way out they charged me for that. I travel a lot for business and I have never had a hotel charge me for an 800 # call. What a cheap management trying to nickel and dime customers...it is the little stuff like this that irritates an otherwise pleasant experience. Definitely NOT recommended for their attitude!
October 29, 2013
Rated 5 out of 5 by Ace99 A Pleasant Surprise!
I had an "image" of an airport hotel... Did the Sheraton North Houston destroy all my negative stereotypes! Best of all: the staff! Also impressive, the quality of the bedding and the important "small" touches, like the adjustable mirror and a hair dryer that's not positioned on the wall. We were there for a wedding, so had an evening meal and brunch as well as a lunch in the restaurant, and all were delicious.
October 20, 2013