Rated 1 out of 5 by gapper Disappointing in many ways
The A/C was either ON or OFF in the room, there was no temperature control. The pillows were too firm and to use one your neck was at 90 degrees to the bed --hard to sleep that way. The bar could not find a clean glass -- very disgusting.
November 18, 2011
Rated 5 out of 5 by TooManyAirports Wonderful staff
I arrived very late on a cold rainy night and the check-in staff made me feel right at home immediately. I was upgraded to a very nice room and they even found apples in the kitchen for a late night snack. Much appreciated!
November 27, 2013
Rated 4 out of 5 by bozack Recent Stay
Good location great to the airport, has obvious airport noise but it is OK as it is near the airport.
Front desk and staff is always great and helpful and the renovations to bring it more modern are turning out great.
July 24, 2013
Rated 2 out of 5 by Nosleep How not to treat a Platinum
Was informed I had been upgraded - great! Got to the room, normal room. Turned off the TV to go to sleep, guess what, elevator kept me up all night. Paid a really high rate for no sleep. Not the way to treat a Plat.
January 23, 2012
Rated 4 out of 5 by Gene1 overall a good experience
Room #802 has a problem with the tub draining. Water builds up and takes a long time to drain leaving residue on feet and on the tub. I was too busy to make a formal complaint to the desk.
January 20, 2014
Rated 3 out of 5 by mbluecpa OK choice before an early flight, though some maintenance issues
Our stay here was for a single night prior to a fairly early flight, and for the purposes of bed, dinner, and breakfast, this hotel was OK.
Our king rooms were fairly typical of Sheraton in size and furnishings, though they also included a full-sized sofa which was welcome and comfortable. Carpet and furniture showed minor wear in the rooms while carpet and ceilings in the 10th floor corridor were heavily water-stained with several buckets to catch dripping water. The air conditioner in one room had a loud rattle which maintenance promptly fixed.
Wireless service in the rooms was poor, though it was fine in the club lounge and lobby.
Given the airport location, food options in the surrounding area were limited; the on-site restaurant was fine for dinner and despite being Mediterranean-themed, had a varied menu. The club lounge was accessible for soda, water, and coffee 24 hours and opened for breakfast at 6 on Saturday.
Shuttle service to the airport runs on a schedule three times per hour and takes give or take 5 minutes depending on your terminal. Car parking at the hotel is free.
December 19, 2012
Rated 5 out of 5 by JB68 Back in first place
The renovations just completed have elevated this property to the number one spot north of downtown
Great new rooms, excellent food, and much better club lounge
February 7, 2014
Rated 5 out of 5 by Bear77069 Nice Renovation
I generally stay at this hotel at least once a year. I have always like the rooms, but the recent renovation has made them even more appealing. I always feel at home here.
January 20, 2014
Rated 5 out of 5 by spgfan56 Great Experience
I was in Houston for business and stayed here. I had a small issue with my room that the staff went above and beyond to correct. I will stay there again next time I am in Houston.
November 25, 2013
Rated 4 out of 5 by Lolita69 Hotel Temperature
The temperature varied throughout the hotel. The lobby was freezing and the room was very muggy. The AC ran all night to keep the humidity down, but it was loud so I didn't sleep.
November 4, 2013
Rated 4 out of 5 by dwdandns2545 For business people
Great gym, decent food, great location near airport if you have work in North Houston.
March 11, 2014
Rated 4 out of 5 by Munchie Comfortable hotel
Hotel refurbished since my last visit and it is great. Comfortable, good food and great staff.
March 5, 2014
Rated 3 out of 5 by Buddy5 Did you Pay your gas bill?
The weather was cold and the ball room and all the public areas were freezing. It took a long time for the room unit to heat the room...Very Dissapointing.
December 12, 2013
Rated 4 out of 5 by Kelly0164 Close to the Airport
The location of the hotel made it very easy to make our flight.
March 10, 2014
Rated 4 out of 5 by MrIncognito123 Good hotel but...
...staff really needs to improve
March 20, 2014
Rated 4 out of 5 by EFLane Thin Walled 9th Floor
Though renovations are very nice, don't remember being able to hear room to room noise on the 9th floor the prvious times I've stayed.
October 30, 2013
Rated 4 out of 5 by AlexOne71 Great for Business and stopover
Staff was really helpful and nice.
Room was comfy and recently refurbished.
Breakfast buffet is not so remarkable.
January 6, 2014
Rated 1 out of 5 by sara123 Disappointing
This hotel did not live up the Sheraton standards and when I contacted the manager I never heard back. I will never stay here again.
May 16, 2013
Rated 5 out of 5 by DC123 Great hotel
Great place to stay, convenient location. Hotel was newly renovated, staff was wonderful. Another reason to always stay with SPG.
October 3, 2013
Rated 2 out of 5 by spgmemeberfl SPG ?
Not up to the standards I have for Starwood. Going thru remodel, rooms had a funny smell, room service not its best. Rundown.
September 20, 2013
Rated 5 out of 5 by akg437 very comfortable
Comfortable, nice staff, extremely clean and above all excellent in room dining at very reasonable price.
December 29, 2013
Rated 4 out of 5 by Mike Location, location...
right next to airport but amazingly no airport noise!
Chose based upon proximity to client in the Woodlands,
April 16, 2013
Rated 3 out of 5 by david101 ok
they still need to fix expresso machine and elevators did not work when i was there
October 1, 2013
Rated 5 out of 5 by Silvershark Sheraton North Houston
This is one of my favorite Sheratons. The SPG club is great.
January 8, 2014
Rated 3 out of 5 by ytoo ytoo
the hotel was not all that. I probably will never stay here again.
November 22, 2013
Rated 4 out of 5 by FhIjLlMn Wonderful Rooms
Renovated new spacious rooms. Great for large or small gatherings
October 8, 2013
Rated 5 out of 5 by Kymbra Excellent customer service!
Love the staff at this hotel. Very helpful & friendly.
December 9, 2013
Rated 3 out of 5 by Bulldoglowell Long in the tooth
Needs a renovation. Stay here if you must.
May 23, 2013
Rated 2 out of 5 by businesswoman131 Too many issues
Although my reservation confirmed a king junior suite room, there was none available and the sheraton system showed me booked into a double room - that wasn't a big deal, I was here for 3 days on business and though the larger bed would have been nice, it was not necessary. Upon check-in to my room, I realized it was the most cramped, and dimly lit, I had experienced in the more than 150 hotel nights I had stayed in around the country in the last year. The closet was unusable because the door could not be fully opened, so I moved the luggage rack to another location in the room, but there was little space and even less light to have a comfortable place to find the clothing I needed out of my suitcase. The bathroom door just about hit the toilet as it opened, the timer light in the bathroom would not turn off, there was only 'decaf' available for the in room coffee maker and though requested - no real coffee ever arrived. Having used the shampoo the first morning, I expected it to be refreshed but upon returning to my room late in the day, none was left and required me to go to the front desk to request additional toiletries. The staff at the front desk, restaurant and bar are friendly and attentive, but the coffee at breakfast was lukewarm and I needed to request a replacement. There is a small free buffet supplied in the bar from 5 to 7pm weekdays, but quickly go cold and hard as they are not kept warm (at least not past 6pm). It's a shame as they had a nice selection and it is a nice treat, but much goes to waste.
This hotel is in a great convenient location to the airport, seems upscale at first but unfortunately lacks in many basic necessities, expected and received in much lesser quality hotel chains.
November 15, 2012
Rated 4 out of 5 by deerisle Decent airport with staff that is motivated
I stayed at this property because I was flying out of IAH the next day and wanted a hotel close to the airport. The hotel is more than adequate, and the price was reasonable. I will probably return here, but there are some areas that could use improvement. The hotel is undergoing renovations, so hopefully that will address some of my concerns.
First the good things: 1) Number one: location. It is right by the airport, and yet the noise from airplanes was minimal. The shuttle to the airport worked great. Parking is complimentary if you are renting a car or driving. 2) Platinum recognition was good. The person at the front desk immediately gave me my options for amenities, and he offered a late checkout. The internet code was printed on my key holder. He also explained the club lounge on the 10th floor, and gave the hours. Room was a jr. suite which was nice. 3) All of the staff was very helpful and seemed motivated. Everyone that I met made eye contact and said hello. 4) Breakfast in club lounge was decent with nice variety. Not great, but decent. 5) Bed was very comfortable.
Things that could use improvement: 1) the sleeping rooms and public spaces were dark with few overhead lights. As noted above, the renovations may correct this. 2) The furniture in public spaces and bedrooms was dated (renovations may correct); 3) the prices for beer and wine in the club lounge are higher that most comparable Sterwood lounges, and this was annoying. A local beer was $6 for a bottle, and a glass of wine was $9. The hot food in the evening was okay, but there was not a big selection of cheeses or fruit / berries. 4) the designated smoking are is right outside the front door / entrance, so you have to smell smoke every time you enter the hotel.
May 4, 2013