Rated 2 out of 5 by Dtatz Shuttle
Had to wait 35 minutes for the shuttle to pick me up at terminal b, had to call three times to remind hotel. Otherwise stay was fine.
April 17, 2014
Rated 5 out of 5 by spgfan56 Great Experience
I was in Houston for business and stayed here. I had a small issue with my room that the staff went above and beyond to correct. I will stay there again next time I am in Houston.
November 25, 2013
Rated 4 out of 5 by Lolita69 Hotel Temperature
The temperature varied throughout the hotel. The lobby was freezing and the room was very muggy. The AC ran all night to keep the humidity down, but it was loud so I didn't sleep.
November 4, 2013
Rated 5 out of 5 by Bear77069 Nice Renovation
I generally stay at this hotel at least once a year. I have always like the rooms, but the recent renovation has made them even more appealing. I always feel at home here.
January 20, 2014
Rated 4 out of 5 by shelbycobra comfortable overall place
food is good and rooms are great will stay here again
May 19, 2014
Rated 5 out of 5 by JB68 Back in first place
The renovations just completed have elevated this property to the number one spot north of downtown
Great new rooms, excellent food, and much better club lounge
February 7, 2014
Rated 5 out of 5 by F3Fierce I Approved
I absolutely LOVED my stay at the Sheraton. The beds were extremely comfortable..and so very relaxing. I will be back.
April 15, 2014
Rated 3 out of 5 by Buddy5 Did you Pay your gas bill?
The weather was cold and the ball room and all the public areas were freezing. It took a long time for the room unit to heat the room...Very Dissapointing.
December 12, 2013
Rated 5 out of 5 by BusinessTrvl2014 Kingsley and the Front Desk Staff
...Went out of their way to make sure we had a great stay....thanks again!
April 21, 2014
Rated 5 out of 5 Tremendous hotel staff service
The staff at the front desk and club lounge were very courteous and responsive to our needs.
April 8, 2014
Rated 4 out of 5 by EFLane Thin Walled 9th Floor
Though renovations are very nice, don't remember being able to hear room to room noise on the 9th floor the prvious times I've stayed.
October 30, 2013
Rated 1 out of 5 by sara123 Disappointing
This hotel did not live up the Sheraton standards and when I contacted the manager I never heard back. I will never stay here again.
May 16, 2013
Rated 5 out of 5 by Rob1015 Exceptional
Great staff, great facility
May 9, 2014
Rated 5 out of 5 by DC123 Great hotel
Great place to stay, convenient location. Hotel was newly renovated, staff was wonderful. Another reason to always stay with SPG.
October 3, 2013
Rated 2 out of 5 by spgmemeberfl SPG ?
Not up to the standards I have for Starwood. Going thru remodel, rooms had a funny smell, room service not its best. Rundown.
September 20, 2013
Rated 4 out of 5 by AlexOne71 Great for Business and stopover
Staff was really helpful and nice.
Room was comfy and recently refurbished.
Breakfast buffet is not so remarkable.
January 6, 2014
Rated 4 out of 5 by Munchie Comfortable hotel
Hotel refurbished since my last visit and it is great. Comfortable, good food and great staff.
March 5, 2014
Rated 4 out of 5 by dwdandns2545 For business people
Great gym, decent food, great location near airport if you have work in North Houston.
March 11, 2014
Rated 3 out of 5 by Mrtravel28 Improving but....
Had two stays a week apart here in May 2014 after a stay in July 2013 that was a real fiasco. Thought I would never come back but after I heard majority of the construction is done and due to business taking me here again I gave this property a shot again. Let me start by saying that I don't believe this property deserved to move up a category in the SPG system. At least not until all, and I mean all, construction is finished here. Anyway, my first night I was not upgraded as platinum, got what I booked and that is fine. Used the gym, which needs to really be bigger for a hotel this size or at least have a working ac. The room was nicely refurbished and I had a good rest. I used the lounge for appetizers and was pleasantly surprised with the new lounge. Still, drinks prices are as if you were in some awesome resort, and I would expect beers and wine complimentary in a facility like this. The airport shuttle is great and got to my flight on time. In a week on my next stay I did receive a jr. suite which is appreciated. The offering in the lounge were not as nice as the week before and rather trimmed down, perhaps low occupancy night, but I don't think that should matter when it comes to the lounge. I tried using the pool but it was emptied out for maintenance which was not listed anywhere nor was I made aware of that at check-in. Had an early flight so I can't comment on breakfast. Overall there is improvements showing but like I said not worthy of a category change. If flying from IAH though I would stay again now as it is the only SPG with proximity to the airport.
June 19, 2014
Rated 5 out of 5 by akg437 very comfortable
Comfortable, nice staff, extremely clean and above all excellent in room dining at very reasonable price.
December 29, 2013
Rated 4 out of 5 by Mike Location, location...
right next to airport but amazingly no airport noise!
Chose based upon proximity to client in the Woodlands,
April 16, 2013
Rated 4 out of 5 by Kelly0164 Close to the Airport
The location of the hotel made it very easy to make our flight.
March 10, 2014
Rated 3 out of 5 by david101 ok
they still need to fix expresso machine and elevators did not work when i was there
October 1, 2013
Rated 3 out of 5 by ytoo ytoo
the hotel was not all that. I probably will never stay here again.
November 22, 2013
Rated 4 out of 5 by MrIncognito123 Good hotel but...
...staff really needs to improve
March 20, 2014
Rated 5 out of 5 by Silvershark Sheraton North Houston
This is one of my favorite Sheratons. The SPG club is great.
January 8, 2014
Rated 4 out of 5 by FhIjLlMn Wonderful Rooms
Renovated new spacious rooms. Great for large or small gatherings
October 8, 2013
Rated 5 out of 5 by Kymbra Excellent customer service!
Love the staff at this hotel. Very helpful & friendly.
December 9, 2013
Rated 3 out of 5 by Bulldoglowell Long in the tooth
Needs a renovation. Stay here if you must.
May 23, 2013
Rated 4 out of 5 by Lauren2Syna Disgruntled neighbor ruined night BUT great hotel overall
First all of the great things:
Close to airport w/ a free shuttle
The club lounge was GREAT and was such a treat for my husband to watch the world cup on the large screen.
Room was clean and newly renovated
Pool lounge area was comfortable
Now for some not so positive experiences:
Not close to downtown Houston or attractions, had to cab it everywhere which was expensive
Husband was hungry late night and we were told Jack in the Box was 24 hours and after taking a walk there we were turned away because it was drive through only so we had to walk several blocks int he opposite direction to hot biscuit. This could have been avoided by staff simply telling us that it was for cars only. Not to mention the sheer amount of waterbugs present at night in the street is terrifying so I wanted to walk as little as possible.
My last issue was also my largest. On my last night I had a disgruntled neighbor who called security on my husband and I. It was a Friday night at 11:30PM. We did have on the TV and we were talking but in no way were we loud. I am 6 months pregnant and was there for a conference so I was up early every morning, let's just say I wasn't there to party. Security came and asked us to keep it down, and although there wasn't much we could do to keep it down any further we turned down the tv. At about 3AM this same neighbor was banging on our wall telling us to shut up because he had work in the morning. We were asleep, I assume he was hearing noise from another room and was confusing it with ours. At about 7AM he kicked our door (I guess to wake us) and put his radio on full blast and left his room. I guess he figured if we kept him up then he was going to wake us up, but again, we weren't the room making the noise. My husband had to get dressed and go downstairs to the front desk to ask them to have security please come and lower his TV. It took a half hour for this to happen and was truly the worst portion of our stay. My husband to convince someone to come up. This was the end of my trip and the only day I was able to sleep past 7, I was exhausted and I wish the staff had taken a bit more time to rectify the issue.
June 24, 2014