Rated 5 out of 5 by skoobydoo64 50th Reunion
This was an excellent venue for our 50th High School Reunion. I was able to navigate here from Virginia without a problem via GPS. The hotel was picturesque, although its location in a business park diminished the overall ambiance. The staff was very accommodating and responsive. The food for the event was well prepared. I used the gym to work out my travel kinks, and it was clean and well-equipped. The two "downsides" to note: the room HVAC system was noisy in comparison to a very quiet hotel overall; and the breakfast buffet was complicated by the arrival of a very well behaved girls soccer team - which extended our breakfast timeline considerably - so you might want to check out what groups might be staying at the hotel in planing your day.
November 17, 2014
Rated 5 out of 5 by OttawaEng Great Location, Responsive Staff
Very unique architecture to this property and loved the SPG level floor room I was in. The gym facilities were a step above most other properties as well. Very responsive hotel staff and a genuine attitude of caring about their guest. Spent 9 great nights with this property and would come back without a second thought.
November 17, 2014
Rated 5 out of 5 by JDubs87 Great pool and gym facilities
This gym has an excellent (and warm!) indoor pool and lovely hot tub. The gym facilities are also top notch.
November 17, 2014
Rated 2 out of 5 by Consultant123 Doesn't deserve to bear the Sheraton name
As a business transient who travels every week, I was quite pleased when I saw that there was a Sheraton out in Parsippany, which is a pretty suburban area.
In hindsight, I wish I had never found out that this property existed. I spend 3 nights here over the course of two stays, and I couldn't have been more disappointed. The entire property, including the rooms, are in bad shape. The food was downright awful. The club lounge is actually aestetically nice, but the food stinks and the beverage fridge is usually empty before 9PM. No hot food in the evening, and they do a poor job of replenishing the cold cuts. You can expect your breakfast to be highlighted with powdered eggs.
Overall, this place is a total dump. They are only in business due to their unique proximity to several consulting offices, and are fully supported by those guests. I would not recommend it to any of my colleagues, and I will never be staying here again.
November 2, 2014
Rated 5 out of 5 by Antonio recommended for visiting NYC
I stayed at this property (affectionately known as The Castle!) many times. Check-in was silky smooth, and SPG recognition was excellent. We were upgraded to a "club room" on the 6th (club) floor c/w 2 queen beds (great for families). That weekend the property hosted a Spooks Convention, so it was busy. The lounge was closed, so we went to the restaurant for hors d'oeuvres (chicken wings & taco plate). Food was great & the spooks were entertaining! In the am, the fitness/workout area was fantastic. Its a private club with a huge # of machines, courts, and an indoor lap pool. There is also a shuttle to take you to the closes NJ Transit station (Morris Plains) with frequent service to NY Penn. The lounge was busy in the morning, but the staff were very accommodating. I recommend this property for affordable weekend stays, trips to Manhattan. Be aware they host a lot of weekend events so it can be very busy.
November 9, 2014
Rated 4 out of 5 by SeanMTX Serviceable room, outstanding service!
My room was ok...it met my needs, was clean and had the standard amenities...but the staff..wow.
From the front desk to the restaurant, absolutely perfect.
I left my charging cable for me iPad...no problem. The front desk guys were more than happy to get one and have it sent to my room. I had questions on an entree or a beer...no problem. Thomas the bartender let me try what I wanted and helped make my selections.
Everyone I encountered here had service down to a T. The hotel is fine...nothing that will surprise you good or bad, the people here will keep you coming back.
March 27, 2014
Rated 5 out of 5 by Carole32 Overall this hotel is very nice. Staff is very helpful.
I come up twice a year for Chiller Theatre and am very satisfied with the hotel and it's staff. Was very disappointed to find only concession food which is not what I was looking for. Buffets and great and the one it what used to be a restaurant was great for breakfast but lunch and dinner could have been better especially dinner there were no suitable dinner foods. Yes there was dinner in the Pub but was quite overpriced. But all in all the hotel is a great place to stay.
October 27, 2014
Rated 3 out of 5 by Maxie4206 Disappointing stay
We booked this hotel for our wedding guests. The rooms were nice as was overall hotel. The staff was rude, unresponsive, and unhelpful.
-our sales person who was helping us do our room block for guests stopped responding to our emails and phone calls.
-My husband and I booked 2 rooms for the night before our wedding. When we checked in, we found out they had cancelled one of our rooms. They had plenty of rooms so it wasn't an issue, but when we questioned why it was cancelled, instead of just saying "I'm sorry this occurred" they said (very rudely) "I don't understand why this is a big deal, we found you a room".
-My parents were put in a room that was already occupied, so when they opened the doors, they were greeted by the people staying in the room. That wasn't too awkward.
-We also gave the hotel welcome bags to be given to guests, which they only gave to a handful of people. And when we called the front desk to remind them to give them out, they seemed annoyed. One of our guests asked for a bag and the lady behind the desk questioned her. Then while I was getting ready on my wedding day,the front desk called my room to tell me I had a flower delivery. First of all, she didn't even say hello and introduce herself. I answered the phone and she said "hi you have a flower delivery at the front desk". I said, we aren't having our flowers delivered here. She said "Um, aren't you (and names a last name that wasn't mine?" Honest mistake, but again, it was her attitude, as if I didn't I was having my flowers delivered.
I could go on and on but you get the idea. If you book here, don't expect any customer service.
October 30, 2014