Rated 5 out of 5 by jill16 GREAT STAFF
This was the best hotel. Everyone was so accommodating to my family ,we have a child with autism and its very hard for him to stay at new places.He was so comfortable and happy.The staff was amazing when it came to all of his special needs.All hotels should be like this one! We had a wonderful time.Thank-you for everything. The Bischoff Family.
December 5, 2012
Rated 4 out of 5 by CJones1932 Good hotel-Room Service needs help
This was a beautiful hotel and the staff was awesome. Only issues were 1)the room svc food delivered to me was cold, 2) the heater is too loud turning off and on! Literally wakes you up out of your sleep and scared me when I was awake. 3) The main door outside the room was very loud when slamming shut so I was awaken from my sleep from that.
January 6, 2013
Rated 4 out of 5 by Lauren9 Booking issues
I was incorrectly charged for an extra night
which they said they their fault, however I still have to wait 7-14 business days to get the room fee returned and the $50.00 they charged my card for incidentals. Totally unacceptable in my mind that they couldn't refund my account then and there, especially since it was their error.
May 14, 2013
Rated 4 out of 5 by Annie27 Room Service
This hotel has great features. I like the rooms and the lobby. The front desk staff are cordial and nice. But the maid service is not that great. Some of the maids are very rude and I was bothered by the fact that when one of the maids was making up my beds, she threw the comforter on the floor in order to put the sheets on the bed.
November 28, 2012
Rated 5 out of 5 by Sophie175 Excellent Staff
I have stayed at this hotel many times and I have always been impressed with the service that I have encountered. Michael and Erin are the best. The atmosphere makes you want to keep coming back. From the entrance to the lake everything is beautiful. If you are looking for a calm and refreshing place to stay this is the place.
March 29, 2013
Rated 5 out of 5 by Bevo4 LOVE THIS PLACE!
Our first stay and we were extremely pleased with most everything. We will stay here from now on instead of the "other hotel" we used to stay at when we visit family in the area every other month. They are extremely doggy friendly and aren't looking to "rip you off" because you are traveling with your "best furry friend"!
March 26, 2013
Rated 5 out of 5 by Tomcar1961 Tomcar
I came to the Parsippany Sheraton for a wedding. It was a pleasure to stay at this hotel,all the staff was very nice and helpful. The hotel was very clean and well kept.
Upon check out I had a misunderstanding with my AAA and Pratika at the front desk went out of her way to help my family and I.
June 25, 2013
Rated 5 out of 5 by Stelmark Great stay!
Spent 2 nights at Christmastime and everything was super. Except for the in-room internet which was dreadfully slow, wired and wireless. But hey, let's not quibble.
Room was big and comfy. Club lounge hit the spot and the restaurant couldn't have been better. Looking forward to staying here again, next time through.
December 27, 2012
Rated 3 out of 5 by MarceloH Disappointed
Let's start with the positives:
- front desk clerks Justin and Carol were very attentive and caring
- fantastic gym facilities
- VERY slow service in the Tipperary Pub (did I say VERY?)
- sketchy water pressure and temperature in my rooms (I stayed for two weeks, with an off day in between, so two rooms)
September 17, 2012
Rated 5 out of 5 by Limago18 AMAZING service & food
We spent a week at the Sheraton and we very satisfied and impressed with the level of service we received. From the front desk to restaurant servers to the house keepers. I travel alot and this is one of the best hotel experiences I have ever had! Loved the fitness center too :)
July 1, 2013
Rated 5 out of 5 by Frog Excellent but...
The room was next to the stairwell. There were many children in the hotel during my stay. It was a game I guess to go up and down the stairs. The door to the stairwell opened and closed constantly and was quite noisy. But, I guess I was a kid once and the price was extremely good. I did not complain.
December 6, 2012
Rated 3 out of 5 by BBBforC This hotel has great features but can be better at working with their customers
Waitress in the Cafe/Bar was very short tempered and looked aggravated when asked for something. It could be the way of the land however when I am away from my home in a nice hotel I expect the same from the employees. I was quite disappointed with the waitress in the hotel.
June 25, 2013
Rated 4 out of 5 by Antonio Location & health club make this a great stay
We overnighted enroute to Newark Airport. Starwood recognition was not great as the property was SRO. The lounge, on the other hand, is fantastic c/w two large flat screen computers. The other highlight of our stay was the Atlantis health club c/w 2 rooms of Nautilus equipment and a decent pool.
February 17, 2013
Rated 3 out of 5 by Mark49 Details
Overall the stay was very good, but there were a few areas to improve on. I didn't have a tv remote and had to call the desk to get one. It took 3 tries to get through. There was trash under my bed; I did not report this and it could still be there.
Rooms were up to date and the hotel was nice.
August 10, 2012
Rated 4 out of 5 by Shinergise Overnighter in transit
Excellent comfortable and clean bed linen made for a very restful overnight stay. Bathrooms are looking a little tired and would benefit from a modernisation programme but they were clean and functioned well.
Hotel is always busy with conventions, so best avoided if you want a romantic getaway.
October 16, 2012
Rated 2 out of 5 by Suzy Lack of disclosure
i was disappointed when i asked for a shuttle ride to my office (just across the park/parking lot) that instead of a hotel shuttle, a car service was ordered for $17.50 without informing me there was not a complimentary shuttle, and instead i would need to pay this exorbitant fee.
March 28, 2013
Rated 3 out of 5 by JAT1 KING BED & CHECK IN
I REQUESTED A KING SIZE BED ON MY RESERVATION. UPON CHECKING IN NONE WERE AVAILABLE. I WAS NOT HAPPY EVEN THOUGH I WAS TOLD THAT IF I WAITED A 1/2 HR ONE MIGHT BE AVAILABLE. i CHOSE NOT TO WAIT.
CHECK IN LINES WERE TOO LONG AND TIME CONSUMING. THERE SHOULD NEVER BE A CHECK IN LINE.
January 3, 2013
Rated 3 out of 5 by girltraveler restaurant
i want to be able to give the hotel a really good rating but the restaurant just isn't that great. i've stayed her several times and each time i get disappointed. service is extremely slow and food quality is very poor - not even ok. I enjoy every aspect of the hotel except the food
October 20, 2012
Rated 3 out of 5 by Ollie need to update/breakfast/housekeeping
although recent upgrades have been done, my daughter nearly slipped in the shower, as the safety decals are worn off! /many other sheratons offer a small complimentary breakfast/checkout is 10am, so housekeeping knocks at my door at 8:30 -- & I am suppose to put up a sign? Really?
July 27, 2012
Rated 3 out of 5 by Poonam Hotel room service needs improvement
Every time I have stayed here, the room service has been terrible. The room delivery times for dinner has been terrible, ranging from a minimum of 45 mins to 2 hours. The restaurant dining experience isn't much better either. The place desperately needs more or improved staffing.
January 13, 2013
Rated 5 out of 5 by VonG Suburb hotel
My first time experience was great, I would deffinately stay there again. My kids loved it just the fact that it is a castle they haven't stop talking about it. Excellent location to get around jersey and New York City. And the amenities are a deffinate plus. thank you sharaton!
January 3, 2013
Rated 3 out of 5 by parisfrance Rude neighbors
The room was nice and the rate excellent. But other guests were extremely rude. They gathered outside their rooms, sitting on the floor, playing games with their toddlers until after midnight when they continued to go in and out of their rooms slamming doors and making noise.
July 18, 2012
Rated 4 out of 5 by BKMoe More choice room service
In general I really like the food but I normally pick up food on my way back to the hotel because I have a $25 dinner budget from my employer + the options for room service are slim. If you offered more food options (sub 25 in total) I would order room service every night.
August 19, 2012
Rated 4 out of 5 by tmc210 Pet Fees
Although pet friendly and I was staying there during a dog competition, I was at no time during the reservation process or my stay notified of pet fees. I had no problem with the nominal cleaning fee ($25) that was charged but thought it odd that no one advised me.
October 24, 2012
Rated 5 out of 5 by SuperChi One more repeated customer
Jun 14, Friday is my first time stay with Sheraton Parsippany hotel, stylish lobby, extra clean bed room, and Welcome snack/sweet (for Platinum guest) from the GM, Sean, are just three of many reasons that make me a repeated customer.
June 17, 2013
Rated 4 out of 5 by WhoKnows OK for visits, but banquet food terrible
The banquet food we had for lunch each day for four days, one week and four days the subsequent week, was absolutely terrible. The cookout we had by the pool was much better.
August 2, 2013
Rated 4 out of 5 by SQBCT Overall Quite Happy
I recently stayed at this hotel for a Cat Show. While the Facility was Guest & Pet Friendly I do have a FEW suggestions...
Refrigerators & Micro's IN-ROOM.. would be REALLY Helpful....I traveled with my 90yr. Mother, & a WHITE PERSIAN....
While the Room, ESPECIALLY UNDER the BED,(where My WHITE Persian chose to Sleep, was SPOTLESS..NOT a SPEC of DUST on HER....NEVER needed to refresh coat.... Th INROOM Comfort would have received the SAME "CUDOS"
IF We were able to have Refrigeration for Meds,Raw Cat Food, & a MICRO for dinner After the late event ending WITHOUT the $30.00 per day Charge.....You see the Resturant is ONLY open for Breakfast, The ONLY FOOD available is the PUB..."WAY TO EXPENSIVE" & REALLY BAD FOOD...Was a LITTLE inconvenient to "GO OUT for Dinner, as You signed a release that You "COULD NOT" leave Your pet alone in room....Would LOSE Both $50.00 Pet DEPOSIT, & HOTEL IF VIOLATION was Discovered, ALSO Management WOULD TAKE PET....SORRY Love the Hotel & Convenience of Show at same Location...BUT NOT POLICY...SORRY...
January 7, 2013
Rated 5 out of 5 by Dee4 Great weekend!
The hotel and room were very clean and comfortable. It was a great weekend stay with my family. The kids really enjoyed the pool!!! Will definitely recommend to friends, family and work colleagues and will look forward to visiting again for work and fun!
December 26, 2012
Rated 3 out of 5 by mike76 Problems
The room was not cleaned properly each day. Dirty towels were left in bathroom on one day. We asked for a king size room but didn't get one. We weren't put on the SPG floor. The bed sank to the middle. Never had that happen at a sheraton before.
April 23, 2013
Rated 2 out of 5 by Kath This hotel didn't acknowledge my early check in
Even though I had a reservation # for an early check-in.. when I arrived at the hotel, the staff didn't even look up as she was on her cell phone to greet me. Then when she finally decided to do something she didn't know anything about an early check-in & said they didn't have a room available for me as promised w/ a Kingon the 1st Floor. When I protested she said she'd get houskeeping to clean one & would call my call in 1 hr. This didn't happen & I had to get a mgr over the phone to get me a room. She promised everything would be ok once I arrived (the 2nd time) but once again, the staff knew nothing & couldn't help me. I req'd the mgr & I got more flack until I stood my ground & finally they decided that yer my room was available - a dble & I said no... my reservation was for a king. Finally after way too much time & stress I got my room. Only to find out that there wasn't any toilet paper or kleenex. Then the staff "forgot" to give me my breakfast coupons as the buffet was included in my room.... Very Poor... Definitely not satisfied!
June 19, 2012