Rated 2 out of 5 by Smoked SPG Recognition
The first issue was when I checked in I asked if they had my platinum number on my reservation. The clerk said no. So I gave her my number. She said my number was not in the system, so she would search by name. She could not find me in the system, so she asked her manager to help her. He said that since I was not in the system there was not anything they could do. I told him I was platinum for life, but he didn't seem to care. The second thing was I asked for a king size bed. She said She could only give me an executive queen size bed, which I assumed was a one bed room. When I got to the room I had two beds in the room. The third issue was someone that had the room before me must have been a heavy smoker. The third issue was when I walked into the room the smell was pretty strong. But after about 10 minutes my eyes started to burn. So I called the front desk and told them the issue. The person at the front desk came up and said Wow, the smoke is strong in this room. She left and was able to find me a king bed room on the same floor. Also, by then the manager found my platinum number in the system, so I was able to get my keys keyed for the club loung. From there on the experience was pretty normal, but it had a pretty bad start.
December 13, 2013
Rated 2 out of 5 by travelingdave2013 Very poor maintenance and operations
Worst stay at this hotel:
- Very dirty on Sunday afternoon when I checked in. Carpet filthy, dirty dishes all along the hall.
- 1 of 4 elevators broken and out of commission.
- Heater is loud, rattles, and does not get room warm. Set at highest, but still much colder in room than in hall. HVAC not working.
- Place looks worn out, ceiling tile are broken throughout hotel.
- I went through all 5 floors
December 10, 2013
Rated 4 out of 5 by Poohheart Great Service
Great Hotel Staff with full service mind. The only thing that have to improve for me is to have transportation shuttle service for people who stay in hotel to go to mall in radius of 10 Miles instead of 5 miles, this will be really make customer feel better. Other than that all services and room are great.
December 10, 2013
Rated 5 out of 5 by Ralf18 Unforgettable Experience
The hotel had everything we needed. My boyfriend and I wanted to get away just for a night. The room was very clean and the bed was very comfortable. The price was more then worth it!
December 8, 2013
Rated 5 out of 5 by Linda326 I Just Love the Castle!
This Sheraton in Parsippany, has somehow become my home away from home. I stay here frequently because I need to be in the area, but mostly because of the excellent Customer Service, extremely helpful and always accommodating Front Desk Staff and the overall feel and appearance of the hotel...You can fee the warmth upon walking into the cozy, very nice lobby, and it continues through the checkin process, entry into the rich and comfortable rooms and then out the door again. I highly recommend the Sheraton Parsippany, which is why I keep coming back....
December 2, 2013
Rated 1 out of 5 by Beatlefn83 Security need review
I chose this hotel and location for my husband's 50th birthday getaway celebration, only to have the fire alarm go off after midnight, disturbing our sleep and warmth for an hour and a half. We did not get to enjoy the amenities since we had to sleep in to ofset the fire alarm on the coldest night fo the year. We both ended up being sick for Thanksgiving and unable to enjoy it with our families. We will not be staying at this or any other Sheraton again since all the staff could say at check out was an apology for the fire alarm.
December 1, 2013
Rated 1 out of 5 by revrdk Very Disappointed
Unlike my intial stay, I was very disappointed with this overnight stay. The service was "horrible" and borderline biased.
December 5, 2013
Rated 5 out of 5 by G0mez A GREAT PLACE TO STAY
GREAT STAFF, Everyone was super helpful. I think the Manager Matt? was very nice. He has a great staff. I can tell everyone knows what "hospitality" means.
December 1, 2013