Rated 5 out of 5 by Cissy1950 This hotel staff is outstanding
We stay here frequently on a hot rate, as we have family nearby. We are always very pleased with the staff.
This visit we were in room 163, which we were told was a King, but turned out to be 2 double beds. Not a big deal, but how can the front desk determine occupancy if they think a room sleeps 2 and it sleeps 4.
Also the air conditioning fan made a lot of noise.
July 15, 2013
Rated 5 out of 5 by Xyza Nice size room
This room was a nice size
May 20, 2014
Rated 3 out of 5 by independent be carefull with your credit card
i stayed in hotel for 2 nights which i reserved from 05/07-07/07
i paid one by credit and the second by SPG
after check out i was surprised by charge me 125.40 for my credit, after calling they apologized and promised to refund them, but they didn't, which i called my credit to dispute them
the account dept are not professional
July 16, 2013
Rated 3 out of 5 by clement Fire alarm...
The fire alarm was having a some difficulties... It was blinking at night like once per hour approximately. I told it three times at the reception where I was told that an "engineer" will fix the issue but nothing was done. Air conditionned was way too loud, could not sleep with it...
July 1, 2013
Rated 5 out of 5 by renee01 wonderful experience
We stayed at this hotel for a family reunion and found it to be an excellent hotel. The lobby and living room were spacious and the hotel staff were wonderful, my requests were met and exceeded by an attentive staff, even though the hotel was obviously full and they were quite busy.
August 9, 2012
Rated 5 out of 5 by BigMo73 Outstanding Customer Service
I would like to thank the front desk in particular Kathy, Dan, Alissa, Sierra and Kelly on working with me on my dry cleaning. They went above and beyond to take care of my needs and insure they meet my expectations. Thank you for a GREAT JOB.
August 26, 2013
Rated 5 out of 5 by Cchecat Large room, great service
I spent only one night here and I will go back. My room was huge, staff was great and the location was awesome. Near a park and jogging trail. Room service was very good. I high,y recommend this hotel.
August 28, 2012
Rated 5 out of 5 by PKB01 This hotel is my second home
I have loved staying at the Sheraton Parsippany for over ten years. Staff like Mary in the concierge desk and Jason at the front desk make me feel special and keep me coming back.
August 22, 2013
Rated 3 out of 5 by Thirstytraveler Too Noisy...not relaxing at all!
Dozens of screaming kids running up and down our hallway. Over crowded club lounge at breakfast with small children destroying the buffet. Super slow elevators in desparate need of upgrade.
July 12, 2013
Rated 3 out of 5 by mutley Needs More Work
The SPG room we stayed in was large and clean.
On the first day the bath faucet jammed on full, causing a problem as we had to go out for the day, no plumber or maintenance man on site to fix it.
Gym - great machines, but just note you need to provide your own padlock!!! This is not a thing most hotel guests carry around as standard.
Food tray (Not ours) was left outside our door for two days.
Menu - food quality varies greatly.
Breakfast - one of the best we've come across, right up until the last day when there was no fresh fruit at all, and all the bacon had gone, at 7.15am???
Nice clean hotel in general good, but overall needs improvement
June 17, 2012
Rated 5 out of 5 by MFrankfurt Great facility and even better staff
The staff at this hotel go above and beyond. It tends to be a busy hotel (at least during the weekend), but the team still makes the time to make each guest feel valued.
July 15, 2013
Rated 5 out of 5 by Skiroger Great staff
We just had a great stay at the hotel. Very happy with every aspect of our stay especially Christopher at the front desk. We will be back again soon.
July 8, 2013
Rated 5 out of 5 by Noemi The best customer care service
The hotel is amazing, But the service was better. Just feel the pool area should stay open a little bit longer since it's the summer.
August 7, 2012
Rated 5 out of 5 by gaprince An excellent stay
This was my first stay in a number of years and I must saw it met every best possible standard. I will definately stay here again.
July 12, 2012
Rated 1 out of 5 by michelle Horrible
No power, rude staff, no hot water...all night without a back-up generator. No wake-up call, really what else could go wrong.
March 14, 2013
Rated 3 out of 5 by ZepDoodle1 Bad Stay
Main issue was the A/C system in room-very old and inefficient. Could not maintain a steady cool temperature at night. Also, housekeeping 'forgot' to leave both hand towels and washclothes one day after I messed up both beds.
May 12, 2014
Rated 4 out of 5 by Storm62 Nice Launching Point for NYC
Overall, a pleasant stay. Front desk late night personnel was especially helpful. The room was comfortable, as expected. The only significant misstep was at our only meal taken at the hotel. We just missed brunch on Saturday; so, we ordered from the lunch menu. As an example, the BLT seemed composed of leftover bacon pieces from the earlier brunch (plentiful but fragmented and unheated). The lettuce was brown-edged and the bread a bit rubbery. The coffee had a distinct brunt taste and was never served hot. Generally, this food experience was much below what I have come to expect at Starwood properties over years of business and personal travel.
May 21, 2013
Rated 5 out of 5 by Mayur658 Great outside appearance and large rooms
Great First Impression, Nice and large rooms and helping staff.
August 22, 2012
Rated 3 out of 5 by Nicole367 A little fristrated
Same menu at the pub and Jesters court. To eat from the Menu there was an hr wait. The menu which is the same Buffet was disgusting food. High priced food should be good. Not dried out Mac and Cheese and boiled hotdogs for 18.95 ..Not only did we have to pay basically 20 bucks to eat per person ..BUT after going to the buffet we come back to our table where an EMPLOYEE (waiter) is on his CELL PHONE SITTING at our table ..With our stuff on it ..my husband puts his plate down in front of the guy and he rolls his eyes at us!!!! After asking him to remove himself from the table TWICE ..I asked a waitress to please get him out of our table! !!! 3.50 per 12.oz can of Coke ..I can understand a raise in prices because it IS a hotel but really?? 3.50? Our TV didnt work in our room ..The front desk said they would take care of it ..never happened ..No one ever fixed it ..It had sound, no picture ..There was hair in our shower, which is gross ..I got charged 3 days of internet when I was there two nights, and they refuse to take the one charge off ..There was a lot more ..I think for now on I will stay at another hotel ..Not happy ...I will be putting my reviews on a few blogs and papers if some one doesnt make an effort to fix things ...
April 29, 2013
Rated 5 out of 5 by jjc2013 Nicely remodeled since my last stay in 2011
Looks great, warm and cozy with an attentive staff
June 28, 2013
Rated 5 out of 5 by Minnie11 Short Stay
My stay was short but very pleasent
June 21, 2013
Rated 5 out of 5 by cookie11 wonderfull
wonderfull place to stay at
August 29, 2012
Rated 5 out of 5 by MFrankfurt Great stay & Excellent staff
We have been staying here a few weekends out of the summer and we quite enjoy our time here.
The hotel has beautiful grounds and is kept very clean. The rooms are nice and spacious. The hotel staff are very professional and courteous.
Upon check- in we were met by Pratika & Vanessa, who were both very kind professional. They happened to remember us from a prior visit, which was nice.
The hotel has two salt-water swimming pools, which were a bit crowded, but that is expected for a summer weekend.
The hotel has a restaurant with great food and excellent service. Thomas helped us in the restaurant. He created some tasty cocktails and provided some delicious food recommendations. Thomas spoke to our kids as if they were adults and the children enjoyed the attention.
The Starwood Preferred Guest Club Lounge was good also. They had a security guard, which was perfect.
It kept order to who was supposed to be there, vs. other people trying to sneak it to abuse it. Unfortunately, in a past visit, we experience some unkind people apparently feeling entitled to get in, when they were not supposed to be there.
For those of you who are visiting, it is worth getting the upgrade to the lounge. It is a nice touch, as you are provided a light appetizer/meal in the evening, then breakfast in the morning. Alyssa, in the club lounge, was wonderful. She was very attentive and personable.
August 26, 2013
Rated 2 out of 5 by JP534 This Hotel is a Dump
Good staff, but physical plant is a dump. Desk lamp/charging station in room didn't work, shower drain was plugged, carpet was filthy, food service was mediocre, and cab/car service was virtually non-existent.
May 9, 2014
Rated 5 out of 5 by shiseido the hotel gives 5 star service
was a 5 star experience...staff is amazing from checking in to checking out
May 11, 2014
Rated 2 out of 5 by DMP54 Unsatisfactory
My wife and I lost almost two hours of sleep because the staff at this hotel could not control the noise level from a college party function. We called the front desk twice at two thirty in the morning before the noise/music level subsided. I had specifically asked to be in a room away from the noise.
May 5, 2014
Rated 1 out of 5 by MOC2013 This hotel is an outrage
I booked my elderly parents for two nights at the Sheraton Parsippany Hotel as a Christmas gift. I paid extra for the handicap room, thinking they would be more comfortable. We arrived about 6:30 PM on Friday evening. There was no one at the front desk. After about ten minutes, I asked the doorman to assist. My parents, at 81 and 82 years old, have difficulty standing for extended periods. The doorman returned after another five to ten minutes. The staff, it seems, were "busy". We finally checked in. I got my parents down a very long corridor to their handicapped room. I found it had no refrigerator for their medications. I returned to the front desk to found out I had to pay $15 additional for a small refrigerator per day because the handicapped rooms do not come equipped with refrigerators. I agreed to the $15 payments, given my poor parents were finally resting. When I returned to the room, I found the pocket door to the bathroom could not be opened even by my able-bodied twenty year old son. Amazing. I returned to the front desk to advise of the issue. I took my parents to the hotel restaurant, the Tipperary Room, for dinner and explained to the front desk manager we would be out of the room for at least two hours. I was assured both the refrigerator and door would be present and working upon our return. The $15/day refrigerator was indeed present in the room upon our return but it was placed in the floor, completely inaccessible to my elderly parents. The bathroom door had not been attended to (or even looked at) by "Engineering" . When I returned to the front desk to ask for a table to raise the refrigerator, the manager explained the problem affecting the bathroom door was "severe" and to be fixed the next morning. I asked the obvious: "Why rent the room when there were known problems?" to which manager responded the bathroom door was not a big issue. Given my parents were again resting, I did not see the need to move them to another room but I should have. The table finally arrived at ten PM, inexplicably late and interrupting my parents' sleep. "Engineering" arrived the next morning at nine, rudely awakening my parents. My parents requested "Engineering" come back in half an hour, which they did. "Engineering" then proceeded to work on the bathroom door until noon, during which time my parents could not utilize their bathroom. They were advised to use the common restroom near the restaurant, on the other side of the hotel (realistically, a football field away). Again, my parents are 81 and 82 years of age. Are these people kidding? What does handicapped mean? What does service mean? What does Sheraton mean? I bought a known brand to ensure a positive experience for my parents and my family. This hotel is an outrage.
December 24, 2012
Rated 5 out of 5 by Wizard62 Fitness Center Excellent!
The Sheraton Parsippany not only offers the 5 star room and service one expects from a Sheraton but also has a fantastic fitness center complete with pool, steam room, sauna, jacuzzi, and all the weight and nautilus equipment any fitness buff needs to maintain their exercise routine while traveling. I was very impressed. My only area of dissastisfaction was with the hotel restaurant, whose service and food was subpar at best. Don't let that be a deterant to staying at this wonderful hotel though as there are many good places to eat nearby. I would definitely return to this Sheraton for another stay if my travel's called for it.
November 1, 2012
Rated 3 out of 5 by BoRP My stays for the last few months
Just wanted to give you some constructive feedback:
(1) When Mary is in the Club Lounge in the morning everything seems to work smoothly - when she is not around everything seems chaotic
(2) In the evenings the Club Lounge seems to close very early, the food selection is poor and if you arive at 7pm you will probably only get dessert... Compared to Sheraton in Universal City, CA the evenings are very poor
(3) Monthly SPG get-together last week was bizarre - good snacks and wine but only one person from the hotel said hello to us - the rest didn;t even acknowkledge our existence...
(4) The quality of the food in the restaurant bar is appalling...
January 28, 2013
Rated 3 out of 5 by independent over rowded
room was not ready at 4:40PM, refrigator was unavailable although you have to call every 20 miutes as their request, finally i spoke to chris who promised to delivered right away but he didn't, i have to beg them because my med which need refrigerator, finally the delivered at 10PM and for course they charge 15$ for each night
swimming pool area is so crowded, not enough chair, swimming pool is not clean
room is clean and neat, but the don't have safe deposit and you don't know where to put you staff , money,and other important document,even nobody touch any of them, the women who clean the room was very nice and honest
July 8, 2013