Rated 4 out of 5 by Shinergise Overnighter in transit
Excellent comfortable and clean bed linen made for a very restful overnight stay. Bathrooms are looking a little tired and would benefit from a modernisation programme but they were clean and functioned well.
Hotel is always busy with conventions, so best avoided if you want a romantic getaway.
October 16, 2012
Rated 5 out of 5 by silversnake1326 Holiday Stay Over
We love this Sheraton hotel. Every year we stay at the same hotel when we travel for our holiday event. We would not consider staying anywhere else. The rooms are always great and the staff is tentative and professional. Always look forward to staying with the Sheraton in Parsippany.
December 16, 2013
Rated 1 out of 5 by Disappointedstayagain Bartender was rude
Couldnt drink a cup of coffee fro starbucks and eat in the bar.
April 7, 2014
Rated 3 out of 5 by JAT1 KING BED & CHECK IN
I REQUESTED A KING SIZE BED ON MY RESERVATION. UPON CHECKING IN NONE WERE AVAILABLE. I WAS NOT HAPPY EVEN THOUGH I WAS TOLD THAT IF I WAITED A 1/2 HR ONE MIGHT BE AVAILABLE. i CHOSE NOT TO WAIT.
CHECK IN LINES WERE TOO LONG AND TIME CONSUMING. THERE SHOULD NEVER BE A CHECK IN LINE.
January 3, 2013
Rated 3 out of 5 by girltraveler restaurant
i want to be able to give the hotel a really good rating but the restaurant just isn't that great. i've stayed her several times and each time i get disappointed. service is extremely slow and food quality is very poor - not even ok. I enjoy every aspect of the hotel except the food
October 20, 2012
Rated 3 out of 5 by Ollie need to update/breakfast/housekeeping
although recent upgrades have been done, my daughter nearly slipped in the shower, as the safety decals are worn off! /many other sheratons offer a small complimentary breakfast/checkout is 10am, so housekeeping knocks at my door at 8:30 -- & I am suppose to put up a sign? Really?
July 27, 2012
Rated 2 out of 5 by Suzy Lack of disclosure
i was disappointed when i asked for a shuttle ride to my office (just across the park/parking lot) that instead of a hotel shuttle, a car service was ordered for $17.50 without informing me there was not a complimentary shuttle, and instead i would need to pay this exorbitant fee.
March 28, 2013
Rated 3 out of 5 by Poonam Hotel room service needs improvement
Every time I have stayed here, the room service has been terrible. The room delivery times for dinner has been terrible, ranging from a minimum of 45 mins to 2 hours. The restaurant dining experience isn't much better either. The place desperately needs more or improved staffing.
January 13, 2013
Rated 5 out of 5 by Limago18 AMAZING service & food
We spent a week at the Sheraton and we very satisfied and impressed with the level of service we received. From the front desk to restaurant servers to the house keepers. I travel alot and this is one of the best hotel experiences I have ever had! Loved the fitness center too :)
July 1, 2013
Rated 5 out of 5 by VonG Suburb hotel
My first time experience was great, I would deffinately stay there again. My kids loved it just the fact that it is a castle they haven't stop talking about it. Excellent location to get around jersey and New York City. And the amenities are a deffinate plus. thank you sharaton!
January 3, 2013
Rated 3 out of 5 by parisfrance Rude neighbors
The room was nice and the rate excellent. But other guests were extremely rude. They gathered outside their rooms, sitting on the floor, playing games with their toddlers until after midnight when they continued to go in and out of their rooms slamming doors and making noise.
July 18, 2012
Rated 3 out of 5 by BBBforC This hotel has great features but can be better at working with their customers
Waitress in the Cafe/Bar was very short tempered and looked aggravated when asked for something. It could be the way of the land however when I am away from my home in a nice hotel I expect the same from the employees. I was quite disappointed with the waitress in the hotel.
June 25, 2013
Rated 4 out of 5 by BKMoe More choice room service
In general I really like the food but I normally pick up food on my way back to the hotel because I have a $25 dinner budget from my employer + the options for room service are slim. If you offered more food options (sub 25 in total) I would order room service every night.
August 19, 2012
Rated 4 out of 5 by tmc210 Pet Fees
Although pet friendly and I was staying there during a dog competition, I was at no time during the reservation process or my stay notified of pet fees. I had no problem with the nominal cleaning fee ($25) that was charged but thought it odd that no one advised me.
October 24, 2012
Rated 5 out of 5 by starregular007 Can't beat the staff
The hotel of course meets typical starwood expectations but the staff is what sets it apart. You can't ask for a more helpful, happy and welcoming group of people to make your stay away from home more enjoyable.
February 11, 2014
Rated 4 out of 5 by SQBCT Overall Quite Happy
I recently stayed at this hotel for a Cat Show. While the Facility was Guest & Pet Friendly I do have a FEW suggestions...
Refrigerators & Micro's IN-ROOM.. would be REALLY Helpful....I traveled with my 90yr. Mother, & a WHITE PERSIAN....
While the Room, ESPECIALLY UNDER the BED,(where My WHITE Persian chose to Sleep, was SPOTLESS..NOT a SPEC of DUST on HER....NEVER needed to refresh coat.... Th INROOM Comfort would have received the SAME "CUDOS"
IF We were able to have Refrigeration for Meds,Raw Cat Food, & a MICRO for dinner After the late event ending WITHOUT the $30.00 per day Charge.....You see the Resturant is ONLY open for Breakfast, The ONLY FOOD available is the PUB..."WAY TO EXPENSIVE" & REALLY BAD FOOD...Was a LITTLE inconvenient to "GO OUT for Dinner, as You signed a release that You "COULD NOT" leave Your pet alone in room....Would LOSE Both $50.00 Pet DEPOSIT, & HOTEL IF VIOLATION was Discovered, ALSO Management WOULD TAKE PET....SORRY Love the Hotel & Convenience of Show at same Location...BUT NOT POLICY...SORRY...
January 7, 2013
Rated 5 out of 5 by Dee4 Great weekend!
The hotel and room were very clean and comfortable. It was a great weekend stay with my family. The kids really enjoyed the pool!!! Will definitely recommend to friends, family and work colleagues and will look forward to visiting again for work and fun!
December 26, 2012
Rated 2 out of 5 by Kath This hotel didn't acknowledge my early check in
Even though I had a reservation # for an early check-in.. when I arrived at the hotel, the staff didn't even look up as she was on her cell phone to greet me. Then when she finally decided to do something she didn't know anything about an early check-in & said they didn't have a room available for me as promised w/ a Kingon the 1st Floor. When I protested she said she'd get houskeeping to clean one & would call my call in 1 hr. This didn't happen & I had to get a mgr over the phone to get me a room. She promised everything would be ok once I arrived (the 2nd time) but once again, the staff knew nothing & couldn't help me. I req'd the mgr & I got more flack until I stood my ground & finally they decided that yer my room was available - a dble & I said no... my reservation was for a king. Finally after way too much time & stress I got my room. Only to find out that there wasn't any toilet paper or kleenex. Then the staff "forgot" to give me my breakfast coupons as the buffet was included in my room.... Very Poor... Definitely not satisfied!
June 19, 2012
Rated 3 out of 5 by mike76 Problems
The room was not cleaned properly each day. Dirty towels were left in bathroom on one day. We asked for a king size room but didn't get one. We weren't put on the SPG floor. The bed sank to the middle. Never had that happen at a sheraton before.
April 23, 2013
Rated 5 out of 5 by GinaE Excellent Service and Amenities
Our check-in was smooth although they did forget to give us our breakfast voucher for the next day at check-in. The room was spacious and clean. It was a nice experience celebrating the New Year with friends at this hotel.
January 2, 2014
Rated 5 out of 5 by Cathy968 First Impression is Always a Great Memory !!!
As usual, we were very satisfied with another Sheraton Hotel. From the minute we arrived to our departure, all our needs and requests we met. Front desk gentlemen were exceptionally friendly and accommodating. Look forward to coming back !!
October 3, 2012
Rated 5 out of 5 by Manju Absolutely Awesome
I stayed at this hotel for a business meeting. The staff was fabulous. The room experience was flawless and the food was wonderful, I think the renovation is really great but the people at the hotel were even better. I will be back soon!
June 12, 2012
Rated 5 out of 5 by JONJOHNSON The best of the best hotel
It was a wonderful experience staying at this hotel. The front desk staff especially VANESSA, was very helpful, very warm and very professional. I'll surely come back next time.
February 12, 2014
Rated 5 out of 5 by SuperChi One more repeated customer
Jun 14, Friday is my first time stay with Sheraton Parsippany hotel, stylish lobby, extra clean bed room, and Welcome snack/sweet (for Platinum guest) from the GM, Sean, are just three of many reasons that make me a repeated customer.
June 17, 2013
Rated 3 out of 5 by Cathy123 not worth the price
I expected that this hotel would be nicer than most because of the exterior. The beds were not the greatest and the television and phone did not work. Internet did not work. They need to make sure that whatever they offer is working.
December 6, 2012
Rated 5 out of 5 by lpk2012 Fabulous rooms
My room at the Sheraton Parsippany was fabulous - sofa with ottoman, VERY comfortable bed with down comforter and several pillows with various firmness. Shower with handle bar when you step in and easy reach shelf for shampoo etc.
September 19, 2012
Rated 5 out of 5 by bear2115 Great Hotel
The room was very clean.
The beds very comfortable.
The front desk was very helpful with directions & service.
The only thing that I could say was the
ac unit was a bit loud. Other than that I would definately stay there again.
September 5, 2012
Rated 4 out of 5 by She77 Weekend Getaway
I am a preferred member and wanted to get away for a wknd with my family and booked online. I got a great rate per night, it had a indoor and outdoor pool, basketball court even a walking trail. It was a really nice hotel.
August 2, 2012
Rated 5 out of 5 by Detroiter Excellent Stay
Key to my hotel stays are fitness center and a good breakfast. The fitness center has been remodeled (finally) and is fantastic! The hotel staff provided exceptional service, especially in the club room - Mary is a gem!
December 9, 2012
Rated 4 out of 5 by goldash Small inconveniences
1. Room supplies (Shampoo, soap, coffee, cups, etc.) adequate for 1 to 1.5 person for a room registered for 4 adults.
2. TV rermote defective and practically annoying to use .
3. Free internet anywhere should be a norm.
February 22, 2013