Rated 5 out of 5 by Frank901 Outstanding Customer Service Jerae & Alberta
I stayed at this hotel numerous times in the past and the staff is always pleasant, helpful and friendly, but on my last stay they went above and beyond the call of duty. The hotel was fully booked the air condition was broken in my room when I called front desk for assistance I spoke with Jerae who immediately put me at ease assuring they will get someone up right away and correct the problem seemed like I didn't even hang the phone up and maintenance man Alberta was knocking on my door he did his best to fix issue quickly even though it took some time he made it feel short with friendly conversation. Jerae called several times to check in to assure I was ok and if she could do anything for me. My experience with these two employees which should of been stressful as I just wanted to get in my room and relax turned out much the opposite I checked out with two new friends both Jerae and Alberta were truly concerned about making my stay comfortable and made me feel like I was the only guest in the whole hotel when I am sure they were very busy being the hotel was sold out. Besides these outstanding employees the hotel itself is always top notch.
May 20, 2016
Rated 3 out of 5 by Fjords Okay hotel but need to watch out for a few things..
I am writing this review after having spent three to four days each week for the last six weeks at this hotel. If I was here just for a couple of days, I probably would have given a higher rating. However, after having run into the same issues over and over, I felt it appropriate to give a lower rating.
Good points are that it has decent, comfortable rooms and a smallish but good club lounge.
Bad points are that literally every room that I got over the last six weeks had issues with the shower. There was barely any water coming out and the faucet below was badly leaking. Secondly, they only have a combination bar/restaurant instead of a full restaurant for dinner. The service at that place was pathetic. They knew they had a captive audience and they could care less. Every meal took more than 60 minutes to arrive. One night we hit the 90 minute mark. Lastly, for whatever reason, the conference rooms, conference lobby, and bathroom areas were freezing every time. All of us ended up wearing our outer coats in order to get warmed up. This was really unfortunate since we were spending all our time in those areas.
I brought this up to the management but it did not help resolve the underlying issues.
May 13, 2016
Rated 1 out of 5 by Khalbali Its an average hotel - Unsatisfactory experice
1.) My check-in was nothing special
2.) All 5 days breakfast was average, very bad service, had to wait for juices/check, one day water was not served at all
3.) The shower spitted cold water from time to time (Room 367)
4.) The cleaning was sloppy. I could see that the bed was not made properly.
5.) I ordered food from outside, they didn't let him deliver it to my room!
6.) I didn't feel like home at all! Was not comfortable and probably I will never return to that hotel
April 11, 2016
Rated 2 out of 5 by paulking1234 This hotel has no employees
We were very disappointed with this stay. On our way from Manhattan back home we stayed one night with my wife and kids. We ordered towels because they had only one. They brought us shower mats to the floor. I was very disappointed. Some we had to share same towel. Also the guy who brought us sheets for the sofa bed was expecting me you fold the sofa and do everything. That was utterly rude. I called the reception and asked to talk to the hotel manager and I haven't heard back. If they treat their platinum members like this I feel bad for no status guests. Not to mention no song recognition at all.
April 9, 2016
Rated 5 out of 5 by Panther0520 Great staff
checked in late but staff was very accomodating and offered late check out as well. Had to leave early next morning but very thoughful.
March 2, 2016
Rated 5 out of 5 by jman21007 Great Hotel
I have no real complaints about this hotel. We were there during the blizzard last month for a family member's wedding nearby and the parking lot was promptly plowed. The room was nice. The staff was helpful. The location is a bit in the middle of nowhere suburbia, but if you happen to be passing through and need a place to sleep, it's a great hotel.
February 4, 2016
Rated 5 out of 5 by Joe2690 Excellent Hotel Staff
There is nothing better after a long day of work coming back to the Bar and a friendly environment. Arny and Tom are always welcoming and entertaining with a good conversation.
January 29, 2016
Rated 5 out of 5 by Hjollydoll This hotel is very comfortable foreverything
I really enjoyed my stay. The staff was very nice and accomodating. The room was pretty and very comfortable. The outside of the hotel is very enchanting and all the flowers are so beautiful. The meeting rooms were set up nicely.
December 3, 2015