Rated 2 out of 5 by FrequentTraveler13 PSEUDOCASTLE IN TIMBUKTU
This is a FAIR hotel. It looks like a BIG MIGHTY CASTLE from outside and is located in the middle of TIMBUKTU. I just wanted to check it out as such I stayed here. The staff was not the best and may need an in-service on customer care and satisfaction. The room was average and the tub was small. Its a fair hotel if you want to try a different SPG property but overall not high on my list.
March 22, 2013
Rated 5 out of 5 by Seattle456 Great service
Staff was extremely friendly and made every effort to accommodate my needs. I was more than satisfied with the service and pricing. Would stay here again when in the area.
March 16, 2013
Rated 5 out of 5 by SummerLei Just right
Your hotel afforde me the comfort and relaxation that I was looking for while on business in New Jersey.
March 15, 2013
Rated 1 out of 5 by michelle Horrible
No power, rude staff, no hot water...all night without a back-up generator. No wake-up call, really what else could go wrong.
March 14, 2013
Rated 1 out of 5 by LB123 Nightmare in New Jersey
I am part of a staff that travels and teaches on conventions for dance. I frequently stay at SPG hotels and this by far was the worst experience I've had ever. The power in the hotel went out for hours which was the main reason it was a bad experience but beyond that, the staff at the restaurant and throughout the hotel were not accommodating at all. To get a salad to go, I waited over 40 minutes and there was no wait or anyone in the restaurant. Staff was rude and not experienced, I practically had to beg to get a bite to eat. I'm saddened by the experience I had here and it unfortunately left a bad taste in my mouth about the Sheraton enterprise.
March 14, 2013
Rated 2 out of 5 by Musicgirl100 Great location
Very bad staff. The physical space is quite nice but hallways and rooms very poor upkeep and unclean. Elevators seem ready to breakdown anytime. Property and employees need some TLC
March 13, 2013
Rated 5 out of 5 by traveler The staff more than rose to the occasion
There was an extreme challenge for the staff and guests. A transformer blew and the hotel was without power. There was a backup generator that supplied minimum power so we were able to get into our rooms. I wanted to point out that the staff did not wait to swing into full motion. They were wheeling carts through the lobby making sure noone was without water or snacks. They ordered pizza and served it in the lobby area. They handed out glow sticks and tried very hard to be accomodating. Not once did I feel like they were not working to fix the situation at hand. I will definetly stay at this hotel again!
March 12, 2013
Rated 5 out of 5 by ChicagoVisitor Outstanding workout facilities / great staff
This is no ordinary hotel gym. It truly is a small gym with everything you could want.
Staff is very attentive and friendly. I stay here often.
March 8, 2013
Rated 4 out of 5 by jak2 Overall Satisfaction
Recently attended a conference here and was very impressed by the public areas and the banquet and meeting teams. My room was ideal for the business traveler and it was maintained very well. Dinner in the cafe the second night was disappointing. The service staff disappeared at the wrong times and my salmon was so overcooked that it was difficult to cut with my fork. The atmosphere is pub-like and the service should be comfortable and welcoming.
March 7, 2013
Rated 5 out of 5 by EDDIE Winter Leadership
Great Location! Hopefully the NJEA will be able to bring another Conference to this location!
March 4, 2013
Rated 5 out of 5 by mal1123 Outstanding
Awesome experience,ould definitely recommend to anyone
March 4, 2013
Rated 2 out of 5 by SueK3920 Needs Improvement
Furnance in room was extremely noisy, bathroom was small and outdated, shower head was extremely low for tall people, several cable tv networks not provided, too many "messages" in room, meaning there was a card on every item in the room explaining it's purpose and the one thing I was looking for was TV channel guide that I could not find. I didn't get an itemized room service bill when my food was delivered and I'm still not exactly sure what I was charged for. The couch was extremely uncomforatable and hard. When using he ladies room in the downstaires conference room the water was extremely cold. I also didn't get a bill printed out at the end. I received this email and when I logged in I could not see an itemized bill of my stay I was only able to view the points, so I had to call the hotel twice to get both days sent to me.
February 27, 2013
Rated 4 out of 5 by Munch Good value and good quality
Sheraton Parsippany is a very good and quality hotel. The gym is so good that you can not miss it.
February 25, 2013
Rated 5 out of 5 by Wilber27 Bathrooms could use work
Bath tub stained and drain mechanism is pulled out of drain. Shower head is too low for taller people. Water pressure could be better.
February 23, 2013
Rated 5 out of 5 by su50 Excellent!
Great stay. The gym and pool were wonderful. The only thing negative was charging for drinks in the club lounge,
February 23, 2013
Rated 4 out of 5 by calibp7 Not bad but...
Our stay at this hotel was appreciated but the room that we stayed in was located near the ice machine so the noise kept startling me everytime it was in use. There was a miscommunication in regards to breakfast in the morning and we were under the impression that it was complimentary only to find out, after we served ourselves at the buffet, that it cost $20 each. We don't think we'd stay at this hotel again not because of breakfast but for other reasons. The staff should make it their duty to better communicate their services, as we weren't the only one who thought breakfast was complimentary. And I am a preferred spg guest who is committed to staying at any hotels affiliated with them.
February 23, 2013
Rated 4 out of 5 by goldash Small inconveniences
1. Room supplies (Shampoo, soap, coffee, cups, etc.) adequate for 1 to 1.5 person for a room registered for 4 adults.
2. TV rermote defective and practically annoying to use .
3. Free internet anywhere should be a norm.
February 22, 2013
Rated 5 out of 5 by Happy Love this Hotel
The hotel was beautiful, clean, staff was very courteous and attentive to all.
February 21, 2013
Rated 2 out of 5 by John Double billed for stay
An excellent hotel, however, my stay was marred by the fact that I was double billed for my stay. The accounting department assured me that the error was corrected, but the monies will not be returned to my account for 5-7 business days. I don't have time to chase down these issues, so the whole experience was extremely disappointing. I have to stay in the area again on March 2, however, I am leaning towards booking with a different hotel.
February 19, 2013
Rated 3 out of 5 by NotHappy1 Not satisified
Not satisfied with the room.
February 18, 2013
Rated 5 out of 5 by Traveller Excellent Experience
I got the room with my starwood membership - got bumped up automatically to club - it was a great experience.
Best part indoor pool for my kids
Just the hotel itself - have to see
February 18, 2013
Rated 4 out of 5 by Antonio Location & health club make this a great stay
We overnighted enroute to Newark Airport. Starwood recognition was not great as the property was SRO. The lounge, on the other hand, is fantastic c/w two large flat screen computers. The other highlight of our stay was the Atlantis health club c/w 2 rooms of Nautilus equipment and a decent pool.
February 17, 2013
Rated 4 out of 5 by Joanie Valentine's Surprise
Beautiful hotel with an awesome gym and pool... Restaurant prices were a little higher than expected... Way to many children running around the hotel unsupervised ...
Otherwise, good for the money...
February 17, 2013
Rated 5 out of 5 by FrankT Couple of greats
Great location, good food, great amenities
February 11, 2013
Rated 2 out of 5 by michelle31 Needs some work
Hotel is beautiful from the outside. However once you enter your room it's a different story. There were 2 large and and newly unidentifiable stains on the carpet. When I asked the front desk to have it looked at by cleaning team next day, nothing was ever done about it. As well in my rooms window sill I found 2 open bottles of mustard and mayo. Which leaves me to believe the sills aren't wiped down before the next occupant. Other then that sheets on bed, pillow cases and mattress pad looked clean.
Now the resturant in the hotel - Jester's court I believe it was called. We walked right in and were told to sit anywhere, took 5-10 before WE had to asked to be served. It then took 10 more minutes to come and get our order, which is ok, IF you are busy. We never got refills on drinks unless we asked and then sometimes there we were forgotten for 10-15 mins or until we got up and went to the bar to get refills on water or soda.
The 2nd night of our stay after going out for dinner we decided to have drinks in the bar, which clearly states that they were open until 2am. Well about 11:45p we were asked to close our taps, when we asked if they were opened until 2p the waiter advised he would like to leave and go home to his children(Which I have children, but at my place of employeement were I make money for my company, i would never shut it down early) Besides we were a pretty good size group and we spent a large amount of money in the time we were in there and would have continued.
February 8, 2013
Rated 4 out of 5 by Jeff Room comfort needs improvement
While the room was nice I found the bed wore out. It was quite possibly the worse mattress I have ever slept on. I found information welcoming me to the new and improved Sheraton Parisippany New Jersey hotel detailing all of the renovations that have taken place over the course of the last year including rooms as the last item. Well, unfortunately my room "514" was apparently left out of that renovation
February 4, 2013
Rated 4 out of 5 Nice Big Rooms, Sub Par Food
The rooms are very large and nice. In room wi-fi is not usable. The food is really bad and the food service staff in the resturant were terribly slow.
January 31, 2013
Rated 5 out of 5 by RTC25 Needs a mini-fridge
The room itself was sufficient, however the closet size was a little small. I also think that a room of that caliber should offer a mini-fridge as well.
January 30, 2013
Rated 5 out of 5 by Kevin57 Poor wait staff in Bar.
On saterdaynight around 6-6:30 PM. We were in the bar and sat there for 20 minutes and know one would come and take our order. There were people at the Bar getting service, but they would not even look at us sitting at a table. We even tried to flag them down and they (girl) just kept on walking. Very disapointing. we left and went somewhere else to eat and drink.
January 28, 2013
Rated 3 out of 5 by BoRP My stays for the last few months
Just wanted to give you some constructive feedback:
(1) When Mary is in the Club Lounge in the morning everything seems to work smoothly - when she is not around everything seems chaotic
(2) In the evenings the Club Lounge seems to close very early, the food selection is poor and if you arive at 7pm you will probably only get dessert... Compared to Sheraton in Universal City, CA the evenings are very poor
(3) Monthly SPG get-together last week was bizarre - good snacks and wine but only one person from the hotel said hello to us - the rest didn;t even acknowkledge our existence...
(4) The quality of the food in the restaurant bar is appalling...
January 28, 2013