Rated 4 out of 5 by SeanMTX Serviceable room, outstanding service!
My room was ok...it met my needs, was clean and had the standard amenities...but the staff..wow.
From the front desk to the restaurant, absolutely perfect.
I left my charging cable for me iPad...no problem. The front desk guys were more than happy to get one and have it sent to my room. I had questions on an entree or a beer...no problem. Thomas the bartender let me try what I wanted and helped make my selections.
Everyone I encountered here had service down to a T. The hotel is fine...nothing that will surprise you good or bad, the people here will keep you coming back.
March 27, 2014
Rated 5 out of 5 by Tom2286 Great Restaurant/Bar Experience
Thomas who works in the bar/restaurant provided a level of service that was unbelievable and unexpected. From the time I walked in to the time I left, Thomas made sure everything was good with me, my drinks and my meal. He is genuine and kind, never once coming across fake or insincere. I would have not expected the five star service from the Sheraton (no offense), but thanks to Thomas I was blown away by the high level of service. Thomas is an absolute asset to your hotel and organization. He does the job over and above the rest!
February 14, 2015
Rated 2 out of 5 by Markp56 Good overall property, staff can be better coordinated
I stay at this property frequently. The overall experience has generally been good: staff are friendly, rooms are clean/comfortable, facilities are good.
In a recent stay, while ironing a shirt some black substance came off the iron onto my shirt. I called and asked for a new iron and if the hotel would cover the cleaning of my shirt. The guest services representative was very friendly and said they would bring an iron and take care of the shirt cleaning. It took 30 min to get a new iron. I got my shirt back the next day, cleaned, with a $5 charge tag attached to the shirt, but with a note that the hotel would cover the charges... all good experiences, except when I got my bill
Sorry for the long explanation, but the hotel has only a few opportunities to leave a positive impression. They failed at this one.
I get my invoice emailed to me and I have a $34! charge for cleaning (a day later). I called the operator to explain the situation, and was asked to validate who told me they would pay for my cleaning (not to mention the charge is now $34.. not $5)! After explaining that I don't remember who told me they would cover it and I would not pay for it, she told me accounting would have to take care of it. However, I was told that it would take some time for accounting to process and they cannot send me any confirmation when the charge will be removed. So I have to check back periodically over the next 2 weeks with the the hotel and AMEX to verify the charge is removed, and may possibly have to explain the situation all over again.
I will likely stay here again, but only because I have a client down the street.
March 5, 2015
Rated 5 out of 5 by gewgaw The Sheraton Parsippany is Wonderful
The Sheraton Parsippany has become my home away from home, as I stay there for extended periods for work. I cannot praise the staff enough for being friendly, professional, and always willing to go the extra mile for anything I have ever asked for.
In addition, the periodic Happy Hours for SPG members are great fun, and the latest one last week for St. Patrick's Day was particularly good. My compliments to the chef for the delicious Beef Stew, Veggie Shepherd's Pie and Champ! The local beer selections were also very tasty.
March 14, 2014
Rated 5 out of 5 by Aver Great hotel
Sheraton Parsippany was the perfect venue for our Hindu/American wedding. Absolutely gorgeous and rooms and staff were outstanding.
March 25, 2014
Rated 5 out of 5 by Vajee This hotel was beautiful and inviting
The Hotel was beautiful and inviiting. The rooms were spacious, well kept and the bed was very comfortable
June 24, 2014
Rated 5 out of 5 by MikeNKatie Another wonderful weekend
Another great stay for us and our beloved field spaniel Katie at our home away from home. No better place to stay while visiting family in NJ.
Staff is always attentive, facility is clean and well-kept. Weekend rates are a bargain, and free parking and breakfast in the club room clinch the deal.
Katie gets happy feet in the car when she sees the Sheraton Parsippany. She loves the hotel, but especially loves the park, the trail, the pond, and the squirrels out back.
We love this hotel.
October 2, 2013
Rated 1 out of 5 by PD36 This hotel needs a lot of improvements
I was a long staying guest at this hotel and it was the biggest mistake I made by expecting that the hotel and its staff will meet my requirements. Desptie being a platinum member of Starwood, I had to struggle for almost everything. If this is the way a platinum member is treated, I pity all the others that end up using this property. The stay has been nothing but disappointing and I would neither recommend this hotel nor come back to stay in the hotel.
June 6, 2012