Rated 3 out of 5 by Mark49 Details
Overall the stay was very good, but there were a few areas to improve on. I didn't have a tv remote and had to call the desk to get one. It took 3 tries to get through. There was trash under my bed; I did not report this and it could still be there.
Rooms were up to date and the hotel was nice.
August 10, 2012
Rated 4 out of 5 by Shinergise Overnighter in transit
Excellent comfortable and clean bed linen made for a very restful overnight stay. Bathrooms are looking a little tired and would benefit from a modernisation programme but they were clean and functioned well.
Hotel is always busy with conventions, so best avoided if you want a romantic getaway.
October 16, 2012
Rated 4 out of 5 by Ukhan8 clean
indoor / outdoor pool was nice. Indoor pool got a bit busy, but overall it was nice. Hotel was clean. didn't deal with staff much or eat on site - so can't comment on that much. overall, it was very good.
May 27, 2014
Rated 4 out of 5 by qsaljook Could have been great!
Beautiful Hotel. I've stayed here over 60 nights over the years and this place is the best in the area. However this last stay I wasnt too happy with the room. I stayed on the club level, like always, and the room heater was rattling and making noise all night. Very unhappy.
March 10, 2014
Rated 5 out of 5 by silversnake1326 Holiday Stay Over
We love this Sheraton hotel. Every year we stay at the same hotel when we travel for our holiday event. We would not consider staying anywhere else. The rooms are always great and the staff is tentative and professional. Always look forward to staying with the Sheraton in Parsippany.
December 16, 2013
Rated 3 out of 5 by JAT1 KING BED & CHECK IN
I REQUESTED A KING SIZE BED ON MY RESERVATION. UPON CHECKING IN NONE WERE AVAILABLE. I WAS NOT HAPPY EVEN THOUGH I WAS TOLD THAT IF I WAITED A 1/2 HR ONE MIGHT BE AVAILABLE. i CHOSE NOT TO WAIT.
CHECK IN LINES WERE TOO LONG AND TIME CONSUMING. THERE SHOULD NEVER BE A CHECK IN LINE.
January 3, 2013
Rated 3 out of 5 by girltraveler restaurant
i want to be able to give the hotel a really good rating but the restaurant just isn't that great. i've stayed her several times and each time i get disappointed. service is extremely slow and food quality is very poor - not even ok. I enjoy every aspect of the hotel except the food
October 20, 2012
Rated 3 out of 5 by Ollie need to update/breakfast/housekeeping
although recent upgrades have been done, my daughter nearly slipped in the shower, as the safety decals are worn off! /many other sheratons offer a small complimentary breakfast/checkout is 10am, so housekeeping knocks at my door at 8:30 -- & I am suppose to put up a sign? Really?
July 27, 2012
Rated 2 out of 5 by Suzy Lack of disclosure
i was disappointed when i asked for a shuttle ride to my office (just across the park/parking lot) that instead of a hotel shuttle, a car service was ordered for $17.50 without informing me there was not a complimentary shuttle, and instead i would need to pay this exorbitant fee.
March 28, 2013
Rated 3 out of 5 by Poonam Hotel room service needs improvement
Every time I have stayed here, the room service has been terrible. The room delivery times for dinner has been terrible, ranging from a minimum of 45 mins to 2 hours. The restaurant dining experience isn't much better either. The place desperately needs more or improved staffing.
January 13, 2013
Rated 5 out of 5 by Limago18 AMAZING service & food
We spent a week at the Sheraton and we very satisfied and impressed with the level of service we received. From the front desk to restaurant servers to the house keepers. I travel alot and this is one of the best hotel experiences I have ever had! Loved the fitness center too :)
July 1, 2013
Rated 5 out of 5 by VonG Suburb hotel
My first time experience was great, I would deffinately stay there again. My kids loved it just the fact that it is a castle they haven't stop talking about it. Excellent location to get around jersey and New York City. And the amenities are a deffinate plus. thank you sharaton!
January 3, 2013
Rated 3 out of 5 by parisfrance Rude neighbors
The room was nice and the rate excellent. But other guests were extremely rude. They gathered outside their rooms, sitting on the floor, playing games with their toddlers until after midnight when they continued to go in and out of their rooms slamming doors and making noise.
July 18, 2012
Rated 3 out of 5 by ZepDoodle1 Bad Stay
Main issue was the A/C system in room-very old and inefficient. Could not maintain a steady cool temperature at night. Also, housekeeping 'forgot' to leave both hand towels and washclothes one day after I messed up both beds.
May 12, 2014
Rated 3 out of 5 by BBBforC This hotel has great features but can be better at working with their customers
Waitress in the Cafe/Bar was very short tempered and looked aggravated when asked for something. It could be the way of the land however when I am away from my home in a nice hotel I expect the same from the employees. I was quite disappointed with the waitress in the hotel.
June 25, 2013
Rated 4 out of 5 by BKMoe More choice room service
In general I really like the food but I normally pick up food on my way back to the hotel because I have a $25 dinner budget from my employer + the options for room service are slim. If you offered more food options (sub 25 in total) I would order room service every night.
August 19, 2012
Rated 4 out of 5 by tmc210 Pet Fees
Although pet friendly and I was staying there during a dog competition, I was at no time during the reservation process or my stay notified of pet fees. I had no problem with the nominal cleaning fee ($25) that was charged but thought it odd that no one advised me.
October 24, 2012
Rated 2 out of 5 by JP534 This Hotel is a Dump
Good staff, but physical plant is a dump. Desk lamp/charging station in room didn't work, shower drain was plugged, carpet was filthy, food service was mediocre, and cab/car service was virtually non-existent.
May 9, 2014
Rated 4 out of 5 by SQBCT Overall Quite Happy
I recently stayed at this hotel for a Cat Show. While the Facility was Guest & Pet Friendly I do have a FEW suggestions...
Refrigerators & Micro's IN-ROOM.. would be REALLY Helpful....I traveled with my 90yr. Mother, & a WHITE PERSIAN....
While the Room, ESPECIALLY UNDER the BED,(where My WHITE Persian chose to Sleep, was SPOTLESS..NOT a SPEC of DUST on HER....NEVER needed to refresh coat.... Th INROOM Comfort would have received the SAME "CUDOS"
IF We were able to have Refrigeration for Meds,Raw Cat Food, & a MICRO for dinner After the late event ending WITHOUT the $30.00 per day Charge.....You see the Resturant is ONLY open for Breakfast, The ONLY FOOD available is the PUB..."WAY TO EXPENSIVE" & REALLY BAD FOOD...Was a LITTLE inconvenient to "GO OUT for Dinner, as You signed a release that You "COULD NOT" leave Your pet alone in room....Would LOSE Both $50.00 Pet DEPOSIT, & HOTEL IF VIOLATION was Discovered, ALSO Management WOULD TAKE PET....SORRY Love the Hotel & Convenience of Show at same Location...BUT NOT POLICY...SORRY...
January 7, 2013
Rated 5 out of 5 by Dee4 Great weekend!
The hotel and room were very clean and comfortable. It was a great weekend stay with my family. The kids really enjoyed the pool!!! Will definitely recommend to friends, family and work colleagues and will look forward to visiting again for work and fun!
December 26, 2012
Rated 2 out of 5 by Kath This hotel didn't acknowledge my early check in
Even though I had a reservation # for an early check-in.. when I arrived at the hotel, the staff didn't even look up as she was on her cell phone to greet me. Then when she finally decided to do something she didn't know anything about an early check-in & said they didn't have a room available for me as promised w/ a Kingon the 1st Floor. When I protested she said she'd get houskeeping to clean one & would call my call in 1 hr. This didn't happen & I had to get a mgr over the phone to get me a room. She promised everything would be ok once I arrived (the 2nd time) but once again, the staff knew nothing & couldn't help me. I req'd the mgr & I got more flack until I stood my ground & finally they decided that yer my room was available - a dble & I said no... my reservation was for a king. Finally after way too much time & stress I got my room. Only to find out that there wasn't any toilet paper or kleenex. Then the staff "forgot" to give me my breakfast coupons as the buffet was included in my room.... Very Poor... Definitely not satisfied!
June 19, 2012
Rated 3 out of 5 by mike76 Problems
The room was not cleaned properly each day. Dirty towels were left in bathroom on one day. We asked for a king size room but didn't get one. We weren't put on the SPG floor. The bed sank to the middle. Never had that happen at a sheraton before.
April 23, 2013
Rated 5 out of 5 by Susan23 experience our stay
always when we come to sheraton my husband and i always has great experience there.
we will be back again and will go no other place.
service great and people who work there.
May 19, 2014
Rated 2 out of 5 by MFM2014 Needs improvement...
Towels were scratchy, air conditioning was loud, tea and coffee was not replenished as I had selected to not have linen changed. Shuttle was very convenient and appreciated.
May 18, 2014
Rated 4 out of 5 by dear extra room charge
the hotel is great except that I was billed for an extra room and saw the problem in the email receipt, called the hotel to correct it. next day another email showed the correction. no apology given.
April 28, 2014
Rated 5 out of 5 by Cathy968 First Impression is Always a Great Memory !!!
As usual, we were very satisfied with another Sheraton Hotel. From the minute we arrived to our departure, all our needs and requests we met. Front desk gentlemen were exceptionally friendly and accommodating. Look forward to coming back !!
October 3, 2012
Rated 4 out of 5 by Peaches28 Nice for families with children, great pools
We (wife & husband, 4 kids ages 11, 9, 2 & 3 months old) stayed at Sheraton Parsipanny Sat into Sun with 2 other families/friends with children just as a getaway & for the children to enjoy the pool. I had difficult time reserving through the 1-800 # - they kept telling me they could not accomodate family of 6 & I had to book 2 rooms which was ridiculous. When I called the hotel main # I spoke with Chris who was very nice & said they did have rooms to accomodate 6 - 2 queen beds & a pull out but room had to be booked through 1-800 which kept telling me those rooms did not exist. Due to fire code/amount of people I had to get this type of room even though baby 3 months old. I finally emailed hotel - Justin got back to me via email & called me - he was great & assisted me with reserving the room. 2 very nice pools indoor & outdoor - clean, lifeguards were good - ran out of towels one day but someone came immediately with clean towels. Room was very nice although I thought they could have done a little better with cleaning dust & making the beds (comforter all wrinkled looked very sloppy) - also a folded washcloth in bathroom looked like someone had wiped there lipstick or makeup with it. Food expensive at hotel so we ordered take out. Kids really enjoyed themselves - hotel looks like a castle. Basketball court outside which we were unaware of otherwise kids would have brung basketball. I kept mentioning being SPG member but I felt like it didn't really make a difference. They did give me a small fridge free of charge which was nice for milk, water, juice for kids. Overall, nice getaway & we would go again.
July 21, 2014
Rated 5 out of 5 by Manju Absolutely Awesome
I stayed at this hotel for a business meeting. The staff was fabulous. The room experience was flawless and the food was wonderful, I think the renovation is really great but the people at the hotel were even better. I will be back soon!
June 12, 2012
Rated 5 out of 5 by SuperChi One more repeated customer
Jun 14, Friday is my first time stay with Sheraton Parsippany hotel, stylish lobby, extra clean bed room, and Welcome snack/sweet (for Platinum guest) from the GM, Sean, are just three of many reasons that make me a repeated customer.
June 17, 2013
Rated 3 out of 5 by Cathy123 not worth the price
I expected that this hotel would be nicer than most because of the exterior. The beds were not the greatest and the television and phone did not work. Internet did not work. They need to make sure that whatever they offer is working.
December 6, 2012