Rated 5 out of 5 by LadyTraveler Great stay
Your facility was top notch. From check-in to check-out, we had a fabulous time. The rooms were wonderful and the staff was excellent. I would highly recommend this facility for any time one is in the region.
August 25, 2014
Rated 4 out of 5 by Heine44 Friendly staff
Starting at check in and ending at check out the staff had proved themselves to be very helpful, friendly, and attentive of this guest's needs. Thank you.
August 25, 2014
Rated 5 out of 5 by PHHoy Another Fantastic Stay!
I've just had another great stay at this Sheraton. The highlight always for this property is the incredible staff - they are super!!! Thanks Sheraton Team for making my time with you a wonderful experience! See you again in two weeks time!
August 20, 2014
Rated 4 out of 5 by tcnevis Nice Hotel. Great Staff
Nice hotel with an historic twist. Very good front desk and club lounge staff.
August 21, 2014
Rated 2 out of 5 Needs Improvement
I was disappointed with the hotel during a recent stay as a family wedding guest. First, the room floor needed vacuuming - the center of the room had been done, but the edges of the room had accumulated dust and dirt. On check-in, the desk light bulb was missing, and the bedside phone did not work. The room smelled of chlorine from the pool beneath, and most distressing was the fact that the room air conditioner was positioned so that it blew directly onto your face every ten minutes or so at night when it switched on. Most unpleasant, and hard to sleep through. Other than that, we had a great time at the wedding, and the hotel restaurant was great.
September 24, 2012
Rated 5 out of 5 by HappyCamperMinusTrees Sheraton Great Valley
The beds are very comfortable, very "homey". The staff is amazing! They are all very nice and kind. They treat me like family, they make sure I am happy. The Shuttle takes me wherever I need, when I need it. No one gives that amount of care to customers. All customers.
There is something I DONT LIKE…. that recently they cut down so may wonderful, beautiful trees! It gave the hotel charm and differentiated it from so many other "cement-city" looking hotels. . The trees added to the feel and "homey-ness" of the hotel. Who cuts down old gorgeous trees? Shame on the person that made that decision. They should have to plant a new tree where each tree was taken down, and then some. Seriously. It set that Sheraton apart. Appearance is very important. Now one sees yet another commercial business from the road. It looks similar to the Hampton next door. It no longer looks like a pleasant "second home" to stay in while you are away from your "first home".
August 18, 2014
Rated 4 out of 5 by VolleyballTraveler Stay here but eat somewhere else
The hotel itself is nice with a historic connection but the food - at both the bar and restaurant - is not good neither is the service. During breakfast, for example, they were out of several common items and the food for my party of 6 came out one at a time which makes starting to eat very awkward. In addition the prices are very high and overall just a very poor experience.
August 15, 2014
Rated 2 out of 5 by Biztraveler2012 Nice staff but...
The hotel staff is great... but the hotel is very antiquated and the rooms are unsatisfactory for a starwood property.
April 17, 2012
Rated 4 out of 5 by Paulplr The Sheraton
The hotel staff was excellent. They took care of all my needs. The hotel is good but I recommend that some improvements be made. More lighting in the rooms. They were not bright enough. The prices at the resturant is way too pricey. The elevators need some improving. When you press the floor button the wall shakes.
August 8, 2014
Rated 2 out of 5 by Alison11 Poor service
I booked my stay for 3 days, 2 nights, but ended up hating the hotel so much I stayed 1 night. My bed was creaking, hard as a rock and I ended up not sleeping a wink. Woke up the next morning to find out that that a hair dryer was not provided. Called the front desk asking for one to which they replied they would send one right up. 10 minutes later, still no hair dryer. Called the front desk again requesting hair dryer. 15 minutes later, still no hair dryer. After 25 minutes of waiting for a hair dryer, I had to leave for my business meeting. Hair soaking wet. Never staying here again.
July 21, 2014
Rated 4 out of 5 by MikeO73 A Little Like Coming Home
This was our third stay at Sheraton Great Valley. It offered the helpful staff we remembered, as well as the excellent breakfast food and service. Central location gave us access to the home and university campus we visited, a favored ice cream parlor, great scenery, and easy drives to the Wyatt Museum and Valley Forge.
August 7, 2014
Rated 2 out of 5 by Socrfmly Needs Improvement
The hotel was run down. Interior & exterior of building falling apart. The elevator was creepy - floor #'s did not light up & paneling was coming off. The pool was the worst! Stagnant water with no filter system flowing. There was clumps of hair, dirt & debris floating in the pool. The pool needed a good make over and cleaning! Hotel offered computer access in the lobby but all the chairs were stained & nothing cleaned or wiped down.
August 4, 2014
Rated 5 out of 5 by Chris724 Stay here often for work
This place is great. The staff is friendly and helpful.
August 6, 2014
Rated 5 out of 5 by Jolie22 The staff truly aims to please!!
From setting up our reservation and being greeted at the car door, the Sheraton staff was the best I ever encountered. We had a wonderful visit and plan to go back in October! So much to do nearby and great food at the restaurant, too.
August 3, 2014
Rated 5 out of 5 by PickyMom1 We loved staying here!
We stayed here only one night with our daughter's soccer team. Big fireplace, nice bar, pool, and the rooms were nice (beds and bedding very nice). They have drinks, popcorn and candy in the lobby for the guests. We enjoyed getting to know the other parents by the fireplace and the staff could not have been more wonderful. We enjoyed breakfast in the historical house that is part of the hotel. I highly recommend this hotel for comfort and first class service.
March 31, 2014
Rated 5 out of 5 by PoetryLover Amazing staff!
I recently stayed at this hotel for a conference and was amazed by the staff. Nathalia, Brian, Heather, and, most of all, Dorian went above and beyond the call of duty to help. When I arrived late and was placed in a noisy room next to the elevator, and asked to be relocated the next day, I was upgraded free of charge to a much nicer room. Staff also helped me print documents. I saw people who arrived tired and weary treated humanely and generously. I highly recommend this hotel.
June 17, 2013
Rated 1 out of 5 by Eileen2013 Hotel is desperately rundown
We started in room 303. Had to move after water started leaking through the light fixture over the tub. Moved to room 308. Coffee maker was broken, furniture battered, sheer curtains missing, sink faucets moveable--and best of all--shower handle was broken making it impossible to get a hot shower. We have stayed at this hotel every Thanksgiving weekend for years. We will not be staying there next year unless it is completely renovated.
November 30, 2013
Rated 5 out of 5 by GOLFERMOM2 Sad Changes...........
Have been staying here for 24 years. The warm and cozy feeling is not here anymore. They took out beautiful trees, the lobby is looking like a hospital and it's not inviting. There are no flowers, welcome treats, nothing inviting except for the staff. Sure hope you don't get rid of them.
July 28, 2014
Rated 5 out of 5 by dog3cat5 Enjoyable Overnight Stay
Our overnight stay on Friday, 3/28 for my birthday celebration went beyond my expectations. The staff was extremely helpful and friendly, especially the attendant in the club lounge and Nathalia who assisted us in the reservations. Although we only live a short distance away it was nice to get away for one night on my birthday and made to feel like a "princess"!!
March 31, 2014
Rated 1 out of 5 by rhwCT Old property; badly in need of refurbishing; poor service
Service in restaurant is very poor. I had to wait 15 minutes for someone to seat me in the restaurant and I had to track down an waiter myself (twice) in order to get service. In one instance, I asked maiter d' for assistance to have an omelette prepared and all she would tell me is that the waiter would take my order; ultimately I had to track down a waiter myself.
March 26, 2014
Rated 5 out of 5 by MaryE8 The staff is awesome!
I have been staying at this hotel for over 4 years. What makes me come back are the people that work at the hotel. They are awesome. I like to especially thank Kelsey, Alise, Michael, Jimmy the Bartender, Linda and Karen for their outstanding customer service towards me. They are always friendly and make me feel very welcome. Also, the location is close to everything - shopping, parks and restaurants.
May 13, 2013
Rated 5 out of 5 by BorderCollieMom The BEST Staff
I come to this hotel several times a year with my dogs to complete in a variety of dog sports in the area. The staff is always so friendly and helpful. They make sure I get the most convenient room to take the dogs out and provide a mini-fridge for all the perishable treats.
To a person they are friendly and helpful without a doubt.
February 5, 2014
Rated 5 out of 5 by lostandfound Thanks!
I called the hotel after I had left and they searched and FOUND my lost cufflink in the cushion of a chair in the lobby and called me back to arrange for me to get it back. Unbelievably helpful!
Everyone was very friendly and helpful, in fact.
This is where I now will stay when on business in this area, period.
Thanks you, staff!
June 14, 2013
Rated 5 out of 5 by Robert22 Upgrades were apparent
I've stayed at this hotel a number of times each year for the past 10 years or so due to it's location and convenience to my business travel locations. It's apparent that the hotel has gone through an upgrade and it definitely shows.
March 3, 2014
Rated 1 out of 5 by Nellak This hotel was not satisfactory
I was not happy at all with our stay
First the rate that I was quoted was $169.00 for the night and the charge was $228.15 to my credit card. I do not have an explanation for the difference.
There was only one elevator working so I had to use the stairs.
October 22, 2013
Rated 5 out of 5 by Jackie28 A great Sheraton Hotel
Excellent customer service, welcoming & smiling front office staff & hotel staff, and strict adherence to quality associated with distinguished Sheraton brand; are some of my experiences. This hotel would always be my 1st priority when visiting the area.
May 10, 2013
Rated 5 out of 5 by GOLFERMOM2 HOME AWAY FROM HOME
YES, I LOVE THIS HOTEL. IT'S FRIENDLY, CLOSE TO WORK AND THEY LOVE MY DOGGY! IT IS NOT THE NEWEST PLACE IN THE STARWOOD PROPERTIES BUT THE SERVICE MAKES UP FOR THE UNIQUENESS OF THE HOTEL. ITS CLEAN AND PERFECT. BEEN STAYING HERE 23 YEARS.
September 6, 2013
Rated 3 out of 5 by HEMOSA FIRST TIME IN FRAZER
PEOPLE AT THE FRONT DESK AND AT THE RESTAURANT NEEDS IMPROVEMENT. WE ARRIVED VERY LATE AT NIGHT AND NOBODY WAS AT THE FRONT DESK FOR OVER 10 MINUTES. ONCE SOMEBODY SHOWED UP, GAVE US A REGULAR ROOM, I REQUESTED A SPG ROOM.
July 23, 2012
Rated 5 out of 5 Eric from Front Desk is the best
Eric at the Front Desk, is attentive of my needs. He listens to my feedback, and meticulously takes actions to make sure my needs are met. I applaud you for leading by example which ensures you have an asset such as Eric.
June 15, 2013
Rated 5 out of 5 by Ralph29 Great Staff Service
Starting with Sarah at the front desk, the staff are friendly and most helpful. We had almost 60 rooms of guests for my daughters wedding and everyone had a positive experience.
May 20, 2013