Sheraton Great Valley Hotel

  • 707 East Lancaster Avenue
  • Frazer,
  • Pennsylvania
  • 19355
  • United States
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Rated 3.8 out of 5 by 217 reviewers.
Rated 5 out of 5 by Sheraton Great Valley The beds are very comfortable, very "homey". The staff is amazing! They are all very nice and kind. They treat me like family, they make sure I am happy. The Shuttle takes me wherever I need, when I need it. No one gives that amount of care to customers. All customers. There is something I DONT LIKE…. that recently they cut down so may wonderful, beautiful trees! It gave the hotel charm and differentiated it from so many other "cement-city" looking hotels. . The trees added to the feel and "homey-ness" of the hotel. Who cuts down old gorgeous trees? Shame on the person that made that decision. They should have to plant a new tree where each tree was taken down, and then some. Seriously. It set that Sheraton apart. Appearance is very important. Now one sees yet another commercial business from the road. It looks similar to the Hampton next door. It no longer looks like a pleasant "second home" to stay in while you are away from your "first home". August 18, 2014
Rated 5 out of 5 by Another Fantastic Stay! I've just had another great stay at this Sheraton. The highlight always for this property is the incredible staff - they are super!!! Thanks Sheraton Team for making my time with you a wonderful experience! See you again in two weeks time! August 20, 2014
Rated 5 out of 5 by Awesome Staff Hotel Exceded all expectations. May 13, 2013
Rated 4 out of 5 by Stay here but eat somewhere else The hotel itself is nice with a historic connection but the food - at both the bar and restaurant - is not good neither is the service. During breakfast, for example, they were out of several common items and the food for my party of 6 came out one at a time which makes starting to eat very awkward. In addition the prices are very high and overall just a very poor experience. August 15, 2014
Rated 4 out of 5 by Nice Hotel. Great Staff Nice hotel with an historic twist. Very good front desk and club lounge staff. August 21, 2014
Rated 5 out of 5 by Awesome!!! Wow! My daughter was married at a facility close by and many of our guests booked rooms at the Sheraton Great Valley. From the moment we started working with the group planner Noreen we were impressed. She brings a level of caring that goes well beyond her responsibilities. Noreen was attentive to every request that we had and even some that she thought of for us. Noreen went out of her way to go beyond just doing her job to insure that our stay was perfect. There were some glitches but Noreen smoothed them out so that we were barely aware of them. But that was only the beginning. The rest of the sales staff and Noreens manager Kim all went out of their way to assist us when Noreen was not available. Scott & Pete and the catering staff went out of their way to assist us. The front desk people were terrific! Always greeting us and our guests with a big smile and going out of their way to assist us in any way they could. Then there was Michael who saved the day as we were overbooked on our transportation to the wedding. Our private charter bus arrived from the Sheraton to the wedding facility and we were told that there were 10 people stranded back at the hotel 25 minutes away. OMG! I alerted my daughter the bride, and the facility, that the ceremony would be delayed until our bus could make a 50 minute round trip and pick-up the stranded guests. Then I called the Sheraton only to find out that when Michael at the front desk became aware of our situation, he quickly arranged for additional transportation for our overflow guests and they were already on their way. The wedding started on-time thank to Michael's quick thinking and extra effort. Then there was Karen the weekend manager. I think she works 24/7. Saw her there all the time. Karen was so helpful when we returned from the wedding with many boxes of alcohol, decorations and food. She quickly assisted us in getting the refrigerated items into their walk-in and the many boxes into storage. Karen was also very helpful the next morning on check-out. She was everywhere catering to our every need. Overall the entire staff went above and beyond and totally exceeded our expectations at every opportunity. Awesome experience! October 9, 2012
Rated 3 out of 5 by Needs Improvement The front desk staff are very friendly and provided resolution to my issues. I checked in to my room to find three pieces of pizza lying on the floor by the sofa with a few pieces of rubbish. I was offered another room. The rooms are okay; however, smaller than what I am used to. The bathrooms are small/crowded. Service in the restaurant was poor. Perhaps it was the time of day that I had breakfast. Service in the bar is poor as well. I asked for assistance with connecting my laptop to WiFi. The bartender told me that I would need to contact the front desk. I had to order my drink at the bar, as the bartender did not wait on me. October 1, 2012
Rated 2 out of 5 by HOTEL SMELLS LIKE MOLD WATCH OUT - SHERATON GREAT VALLEY The hotel was old and not updated as I would expect in a Sheraton. My room smelled STRONGLY of mold. The ceiling was a dropped ceiling that was clearly water stained. I changed my room and the new room was not any better. The bathroom was the strangest layout. I had to step out to get into the tub, the bathroom had a drop ceiling so the top of my head touched the ceiling. The shower head was awkwardly low making showering a diifficult experience. The staff was friendly and helpful, but they were the only bright spot of this stay. I would NOT stay in that Sheraton again and would likely avoid Sheraton hotels in the future. July 26, 2013
Rated 2 out of 5 by Needs Improvement The hotel was run down. Interior & exterior of building falling apart. The elevator was creepy - floor #'s did not light up & paneling was coming off. The pool was the worst! Stagnant water with no filter system flowing. There was clumps of hair, dirt & debris floating in the pool. The pool needed a good make over and cleaning! Hotel offered computer access in the lobby but all the chairs were stained & nothing cleaned or wiped down. August 4, 2014
Rated 4 out of 5 by The Sheraton The hotel staff was excellent. They took care of all my needs. The hotel is good but I recommend that some improvements be made. More lighting in the rooms. They were not bright enough. The prices at the resturant is way too pricey. The elevators need some improving. When you press the floor button the wall shakes. August 8, 2014
Rated 4 out of 5 by A Little Like Coming Home This was our third stay at Sheraton Great Valley. It offered the helpful staff we remembered, as well as the excellent breakfast food and service. Central location gave us access to the home and university campus we visited, a favored ice cream parlor, great scenery, and easy drives to the Wyatt Museum and Valley Forge. August 7, 2014
Rated 5 out of 5 by The staff truly aims to please!! From setting up our reservation and being greeted at the car door, the Sheraton staff was the best I ever encountered. We had a wonderful visit and plan to go back in October! So much to do nearby and great food at the restaurant, too. August 3, 2014
Rated 5 out of 5 by Stay here often for work This place is great. The staff is friendly and helpful. August 6, 2014
Rated 5 out of 5 by Like Coming Home This is the third time I have stayed at Sheraton Great Valley Hotel and I LOVE it! The moment you walk in, you feel welcome... by the staff and the inviting decor. It's a "home-like" feel instead of that of a sterile hotel. Rooms are spacious, comfortable, and clean, and the beds are WONDERFUL! I can't say enough about the staff...they're fantastic and go out of their way to make you happy and comfortable. Many staff members have been at the hotel for years. I think that says something about the hotel and its management. Each year we come to the hotel, it's more like coming home. I LOVE THIS PLACE! March 19, 2013
Rated 5 out of 5 by Sad Changes........... Have been staying here for 24 years. The warm and cozy feeling is not here anymore. They took out beautiful trees, the lobby is looking like a hospital and it's not inviting. There are no flowers, welcome treats, nothing inviting except for the staff. Sure hope you don't get rid of them. July 28, 2014
Rated 4 out of 5 by club lounge is great I have stayed at this hotel several times, it is convenient and staff is very nice. I was upset when my favorite employee, Kelly Ryan left to open the new King of Prussia location but good for her. Anyway, the club lounge staff particulary Jackie are great. She was a nice person, young, happy and very nice to talk to. She should be applauded for her work. The overall hotel is a bit disappointing in terms of the room. I was in 544 on the corner where you can hear the traffic from 202 and the bathroom was small and particularly the shower was low and small. It may have been a handicapped room. I am a platinum member and would have expected to be upgraded to a better room so that was disappointing to me. March 8, 2014
Rated 5 out of 5 by rooms have had a face lift i have been visiting this hotel for the last 5 years. i have always been treated like family. the rooms have been updated with new furniture , window dressings and a mini frig in the room i was in. i have always loved the comfort of the beds and pillows. the staff has a more professional image than in the past and i can see they take pride in what they do. you will love visiting with Jimmy at the bar..he remembers everyone and Tony is great when you need help with your luggage. the front desk team are always welcoming with smiles, thank you, Eric, Joe, Shon, Natalia and Asia. February 15, 2014
Rated 4 out of 5 by Comfortable hotel for business travelers The rooms were clean and the beds were comfortable. Friendly, helpful and responsive staff. Would definitely stay here again. SPG rate included breakfast which was enjoyable. Internet was included in price which I expect from a hotel stay, especially from a brand like Sheraton. Thank you! July 18, 2014
Rated 4 out of 5 by great, friendly staff i love the staff here. they make the crazy QVC hours fade away when you walk in the doors. i did find a used washcloth in the shower on this visit, which is out of the norm as the rooms are always clean. July 21, 2014
Rated 5 out of 5 by Outstanding Service The staff here is always great - helpful, courteous... But this past stay exceeded all expectations. I had a late start in planning my trip and by the time I went to book my stay the Sheraton was full. I ended up booking a room in a competing hotel in the area. A few days before the start of my trip I decided to give the Sheraton another shot hoping that there had been an available room. I was fortunate to reach Eric, he took some time, worked some magic and was able to get me in. By itself maybe not extraordinary...However, two days into my trip may colleague arrived, he too tried to get into the Sheraton but was unable and booked elsewhere. After letting me know he was hoping to stay at the Sheraton I made a call to Eric...he did it again! May 4, 2014
Rated 5 out of 5 by Excellent Service!!! I stayed at the hotel on a Saturday and booked two rooms online through Expedia. One room I requested was for my handicapped aunt, but they did not have it noted in the reservation. The young lady at the front desk was very professional and accommodating! I had no trouble getting the room and having her clothes to me and my husband. Also, we left several pieces of clothing in the closet. When I realized it four days later, I called the hotel. They had the clothes and sent them to me. I received them the next day via Fedex (at my expense). Kudos the housekeeping! June 15, 2012
Rated 3 out of 5 by Decent place in the Exton area While the facility is a bit aged, the beds are very comfortable and makes a well rested and quiet stay possible. I do wish that, like other Sheratons I have been to that they extend access to concierge lounge to SPG Gold members. July 17, 2014
Rated 2 out of 5 by Needs to be renovated The hotel had a rundown feel, the room was ~1/3 drop ceiling (at about 7' height)including the bathroom. The shower was lowered to accommodate the ceiling and the shower head reached about eye level. The carpets were dingy looking with large stained areas. The only good thing about the room was the bed which is why I generally stay at Sheraton family hotels. July 7, 2014
Rated 5 out of 5 by Grace in the face of danger I stay at this hotel regularly but was particularly impressed during my most recent stay - during the height of hurricane Sandy. The hotel staff were obviously there for the long haul, making sure that guests were taken care of and felt welcomed. During a brief loss of power staff handed out flashlights. Although I am a "regular" at this hotel, my esteem for the staff's professionalism, preparedness, politeness and dedication to the comfort and security of their guests rose to an even higher level. Thank you to everyone who worked tirelessly to help us out. November 5, 2012
Rated 5 out of 5 by Sheraton Great Valley Fab! I have come to this hotel many times as it is local to QVC. The staff at this hotel is absolutely amazing! They take the time to make your experience pleasant. They go above and beyond to help you. From the great shuttle service to the outstanding Manager and staff. If you need something all you need to do is ask, and they will always make things great. I am here a quite a bit for work, and they always make it great experience. You can tell when people love their jobs, and they do. Thank you for always providing excellent customer service. XOXO Marisa November 11, 2011
Rated 2 out of 5 by convenient location -needs make over Front desk staff was welcoming & efficient. Convenient to activities that we were participating in over the weekend including a Bar Mitzvah at the hotel. Lighting in room was dim, right hand closet door jammed & would not open, carpet needed upgrade, stained ceiling tile over tub, dirty exhaust fan in bathroom, carpet on balcony was gross & finally a jet like sound to air conditioner. I realize this property is being renovated but things need to be attended to now. Would consider staying again in hopes that reno will be complete in the near future. June 10, 2013
Rated 5 out of 5 by Home away from Home I have been staying at this property for over 24 years. I am there almost weekly. Great place. I sure miss my snack and the flowers in the lobby. That welcome feeling is gone. July 15, 2014
Rated 5 out of 5 by My wonderful stay I checked into my room rather late in the evening and a wonderful young man named Michael was working at the front desk. He made me feel right at home from the moment I walked in the doors. Thats the type of person every hotel needs when you arrive. I got into my room and it was very nice and cozy. Woke up the next morning and enjoyed breakfast in the club lounge. The attendant was very kind and generous and made sure I had everything i needed. Over all just a great experience. Staff and facilities definitely met my expectations and then some. July 15, 2013
Rated 5 out of 5 by Makes you feel at home Traveling for work so often, it is a gift to find a hotel that treats you like family! Staff is friendly, helpful and takes great care of their loyal customers. Upgraded rooms on the 5th floor are worth the extra money… July 11, 2014
Rated 5 out of 5 by The hoel staff is amazing!! love the staff. Great homey feeling. very friendly and make your stay enjoyable July 16, 2014
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