Rated 5 out of 5 by Verified Reviewer Eric from Front Desk is the best
Eric at the Front Desk, is attentive of my needs. He listens to my feedback, and meticulously takes actions to make sure my needs are met. I applaud you for leading by example which ensures you have an asset such as Eric.
June 15, 2013
Rated 5 out of 5 by lostandfound Thanks!
I called the hotel after I had left and they searched and FOUND my lost cufflink in the cushion of a chair in the lobby and called me back to arrange for me to get it back. Unbelievably helpful!
Everyone was very friendly and helpful, in fact.
This is where I now will stay when on business in this area, period.
Thanks you, staff!
June 14, 2013
Rated 1 out of 5 by ChesterWeddingPlanner Poor Management, Extremely Poor Planning
NO NO NO!!! Do NOT consider the Great Valley Sheraton for your wedding or out of town wedding guests.
Our stay was for a wedding. The sales department confirmed details with me, the wedding planner 2 days before. Upon arrival, NOTHING, and I mean NOTHING! was as confirmed. We were to have an early check in for 6 specific members of the bridal party along w/ 2 adjoining rooms w/ double beds and NONE of that occurred. In fact, the mother of the groom received the early check-in w/ an upgraded suite and she was NOT on the list of wedding specifics. And, they didNOT offer us anything to compensate the horrific pressure and lateness that we incurred. It was clear they were overbooked and extremely under prepared. We would NEVER NEVER NEVER recommend this facility for a special event.
It is now 2 days after the event and one would think that someone from the sales department would have called to check in on the stay and we have received not so much as a phone call. Sad!!
June 10, 2013
Rated 2 out of 5 by potato4931 convenient location -needs make over
Front desk staff was welcoming & efficient. Convenient to activities that we were participating in over the weekend including a Bar Mitzvah at the hotel. Lighting in room was dim, right hand closet door jammed & would not open, carpet needed upgrade, stained ceiling tile over tub, dirty exhaust fan in bathroom, carpet on balcony was gross & finally a jet like sound to air conditioner. I realize this property is being renovated but things need to be attended to now. Would consider staying again in hopes that reno will be complete in the near future.
June 10, 2013
Rated 3 out of 5 by SPG224 Average Sheraton in Suburban Pennsylvania
I found this hotel to be just average. There were no clear amenities for being an SPG member, and the facilities were so-so. Soundproofing to the hallway was just terrible. You could hear people opening and closing their doors, which woke me up all night. Staff was friendly enough, but not overly accommodating. Overall, this Sheraton mostly met my purposes, but I would not go out of my way to stay here again.
May 20, 2013
Rated 5 out of 5 by Ralph29 Great Staff Service
Starting with Sarah at the front desk, the staff are friendly and most helpful. We had almost 60 rooms of guests for my daughters wedding and everyone had a positive experience.
May 20, 2013
Rated 2 out of 5 by Vinnie33 Tired and old
Hotel rooms have peeling wall paper, tired carpets and show all signs of wear.
May 17, 2013
Rated 1 out of 5 by Cinter Below average
This hotel did not live up to our expectations. The walls were thin and we were kept awake all night because guests next door were loud and obnoxious. Room service came with lipstick on the rims of two glasses and the meal was mediocre at best. Would not recommend.
May 13, 2013
Rated 5 out of 5 by tripoleee Excellent surprise
This hotel from the location, to staff and food was a nice surprise. Even though it was near the highway, it had a very nice level of ambiance with the bar and tavern.
May 13, 2013
Rated 5 out of 5 by MaryE8 The staff is awesome!
I have been staying at this hotel for over 4 years. What makes me come back are the people that work at the hotel. They are awesome. I like to especially thank Kelsey, Alise, Michael, Jimmy the Bartender, Linda and Karen for their outstanding customer service towards me. They are always friendly and make me feel very welcome. Also, the location is close to everything - shopping, parks and restaurants.
May 13, 2013
Rated 5 out of 5 by potter40 Awesome Staff
Hotel Exceded all expectations.
May 13, 2013
Rated 5 out of 5 by Jackie28 A great Sheraton Hotel
Excellent customer service, welcoming & smiling front office staff & hotel staff, and strict adherence to quality associated with distinguished Sheraton brand; are some of my experiences. This hotel would always be my 1st priority when visiting the area.
May 10, 2013
Rated 4 out of 5 by Orioles In-Room Internet
Charging for internet service is ridiculous! I stay at hotels over 100 nights per year and the GV Sheraton is way behind the times on this one. What difference does it make if the internet is accessed from the main lobby (free) or in the room (charge). Totally unsatisfactory !!!!
May 8, 2013
Rated 5 out of 5 by Snackers My stay
Great, Great Customer Experience! The whole staff treated me with respect and exceeded expectations! I would recommend this place with out hesitation. Super Clean and comfy rooms. The hotel is off the highway and convenient and close to the mall. I especially like to THANK George and Lorraine. George - thanks buddy for your services in the evening at V.I.P lounge! Lorraine- it was a pleasure seeing you in the mornings for breakfast and providing me a bottle of water and snacks. Thank you very much! You are all appreciated!
May 4, 2013
Rated 2 out of 5 by Beanie55 needs updating
rooms are old and carpet dirty and worn. Need to provide breakast for free like other hotels.
May 2, 2013
Rated 1 out of 5 by Stu101 very tired and dated property
walking into the Sheraton Great Valley is a walk back in time - somewhere in the 70's. The rooms are dark, worn and generally uncomfortable. Not what I expect from a Sheraton. Only stayed for one night after attending an event in the area. Wanted to avoid ride back to the city and get a good night sleep. Bed was lumpy, sheets weren't clean and the bathroom was small and uninviting.
April 30, 2013
Rated 1 out of 5 by Businesstraveler Hotel is old and staff is dumpy
This place is just old. It smells musty and needs to be refurbished. The restaurant is expensive and marginal quality.
April 27, 2013
Rated 5 out of 5 by Consultant Awesome Service!!!!
The front desk employees are insanely friendly along with George in the lounge. Definitely visit George if you are around before 8pm on the 5th floor as he always is friendly to talk to, super friendly, and has yummy food. The rooms are very clean with plenty of suites. The wifi is solid and the location is great but the service is what makes it stand out!
April 26, 2013
Rated 5 out of 5 by Atopel Great hotel, but....
Lovely hotel, terrific staff, great food, but... One little detail is missing and absolutely started our lodging experience off on the wrong foot. There is no signage that tells guests which entrance to use to check- in. Most hotels have a sign or canopy labeled "Registration" or "Check- in" or "Reception" ; this one has no signage, and our confusion was shared with other guests as well. I asked a staff member who told me local township ordinance forbade any additional signage, but quite frankly I just don't buy it.
April 21, 2013
Rated 4 out of 5 by AmyinKC Home Away from Home
I am a frequent guest who wouldn't even consider staying anywhere else when I am in the Philadelphia area.
April 17, 2013
Rated 5 out of 5 by JJ10 Warmly welcomed
I have stayed at this hotel before and enjoyed it. This time, my wife and I arrived relatively early from an overnight flight, and the receptionist without hesitation offered our room to us so that we could catch some sleep before greeting the remainder of our day. It was very, very much appreciated!
April 8, 2013
Rated 5 out of 5 by JMB1 Above the rest
I am a multi-year platinum member that has stayed at this facility prior. First, the staff, specifically Elise and Kelsie, could not be anymore accommodating or professional. I consult for a large Fortune 500 company and had to host a group of 12 plus for a multi-day client session and we had a perfect visit. No complaints-
April 7, 2013
Rated 2 out of 5 by BusinessTraveler16 Disappointed
I was extremely disappointed in the availability of the shuttle service. I chose this hotel because it was close to my office & offered a free shuttle but had to use a taxi service & pay that expense.
April 1, 2013
Rated 5 out of 5 by Dusty97 Like Coming Home
This is the third time I have stayed at Sheraton Great Valley Hotel and I LOVE it! The moment you walk in, you feel welcome... by the staff and the inviting decor. It's a "home-like" feel instead of that of a sterile hotel. Rooms are spacious, comfortable, and clean, and the beds are WONDERFUL! I can't say enough about the staff...they're fantastic and go out of their way to make you happy and comfortable. Many staff members have been at the hotel for years. I think that says something about the hotel and its management. Each year we come to the hotel, it's more like coming home. I LOVE THIS PLACE!
March 19, 2013
Rated 4 out of 5 by AmyinKC Top Notch Staff
I travel frequently on business, and have never seen this quality of staff in any other business hotel.
From the front desk service, to George in the Club Lounge, I always feel like I'm being greeted by friends. They take an interest in my business and in helping to make my trip a success in any way possible.
I have also noticed that the quality of food in the Club Lounge has greatly improved! Nice job!
March 13, 2013
Rated 5 out of 5 by MzBrown Ms. C
I am very greatful for the service I received at the Sheraton Great Valley. The staff is wonderful, professional, kind, and courteous. Service was exceptional from check in to check out!!!! I'm sorry I did not have more time to spend there. A special thank you to: Eric M and Ron F. Oh, I can't forget Jimmie!!
March 12, 2013
Rated 1 out of 5 by cashflow noise in room & more
There was a horrible noise sounding like a dryer or helicopter. We asked the front desk to look into it, but never heard back.
The front desk called at some early hour saying that they did not have a credit card on file, yet all the charges showed up on my online banking?
The fancy dining room was closed at 7:30 on a Sunday. However, it was way too hot in the bar/lounge/restaurant, so we had to eat in our room.
Then after check out, we took a ride and left my trailer in the rear parking lot. When we came back someone had decided that since there was an empty parking lot the best place to park was in front of the unhooked trailer. I am not 100% sure, but I believe it was an employee of the hotel.
SO much for a romantic getaway to celebrate our 10 year anniversary. We live in King of Prussia, next time we will stay at the V Casino.
March 12, 2013
Rated 1 out of 5 by NotAHappyCamper Would not stay here again.
Received an upgraded room which seemed like a normal room to me. In the room, the TV did not work and the light bulbs in the lamp were broken. The coffee in the room had expired two months ago. Called and was told someone would look at it the next day. The next evening had to call again as nothing was fixed. Maintenance came up to fix the TV, light bulb was never fixed. Manager replaced the coffee. Order room service the first night which was on time, but not to the quality I would have expected for that price. Ordered a similar meal the following night from a restaraunt down the street which was twice as good and less than half the price. Advertised complimentary internet service was not received until I had to ask the front desk to remove the charges. The final two nights, I had to contact ISP to connect as services were not available without thier assistance. When checking out, noticed there were per call charges for toll free numbers. There was no notice in the room about this, they were credited after complaining to the front desk who did not seem to know the hotel charged for this until their manager told them.
March 8, 2013
Rated 4 out of 5 by Leo27 Staffs very helpful
Liked very much the help of employees in special to Nathalia who made good recommendations about restaurants and helped me for this first stay.
I just didn`t like much the room confort as the bathroom got all wet, but that's not one thing that would make me not recommend again.
March 2, 2013
Rated 5 out of 5 by LisaR Great
Very Impressed with the hotel. Nice staff, Comp. drinks and great food. We will be back.
February 25, 2013