Rated 5 out of 5 by CGS74 Great Valley-Great Value
Well kept, lodge-like hotel on the far west side of Philadelphia south of Valley Forge. Staff was attentive and responsive to need missed by housekeeping. The historic White Horse restaurant is closed for dinner now - needs to reopen. Still, very good Sheraton.
August 28, 2014
Rated 3 out of 5 by Aussieinnewyork If it werent for QVC
If it weren't for QVC, I wouldn't recommend staying at this hotel. The rooms are old and the bathroom amenities are old, the hotel needs major overhaul. I ordered room service, I ordered an appetizer and soup and 2 bottles of water, my bill came to almost $60-
Serenity at the front desk was amazing- that is why I gave staff responsiveness a 5 star rating, if not, I would give it 2-3 stars.
August 28, 2014
Rated 4 out of 5 by Heine44 Friendly staff
Starting at check in and ending at check out the staff had proved themselves to be very helpful, friendly, and attentive of this guest's needs. Thank you.
August 25, 2014
Rated 5 out of 5 by LadyTraveler Great stay
Your facility was top notch. From check-in to check-out, we had a fabulous time. The rooms were wonderful and the staff was excellent. I would highly recommend this facility for any time one is in the region.
August 25, 2014
Rated 5 out of 5 by eugene19 Our hotel stay from start to finish was fantastic!
Our daughter reserved rooms at the Sheraton because she was getting married in the area and the hotel was close by for her guests. We were greeted by the hotel staff cheerfully, offered services immediately and throughout our stay for the weekend. The rooms were very CLEAN, comfortable, and homey. The shuttle service was very much appreciated and the drivers were very helpful especially with information about the area. Your spectacular barkeeps kept everyone happy during our get together after the wedding. All in all, your hotel was excellent and we are happy to recommend it so others can enjoy such fine service.
August 25, 2014
Rated 4 out of 5 by tcnevis Nice Hotel. Great Staff
Nice hotel with an historic twist. Very good front desk and club lounge staff.
August 21, 2014
Rated 5 out of 5 by PHHoy Another Fantastic Stay!
I've just had another great stay at this Sheraton. The highlight always for this property is the incredible staff - they are super!!! Thanks Sheraton Team for making my time with you a wonderful experience! See you again in two weeks time!
August 20, 2014
Rated 5 out of 5 by HappyCamperMinusTrees Sheraton Great Valley
The beds are very comfortable, very "homey". The staff is amazing! They are all very nice and kind. They treat me like family, they make sure I am happy. The Shuttle takes me wherever I need, when I need it. No one gives that amount of care to customers. All customers.
There is something I DONT LIKE…. that recently they cut down so may wonderful, beautiful trees! It gave the hotel charm and differentiated it from so many other "cement-city" looking hotels. . The trees added to the feel and "homey-ness" of the hotel. Who cuts down old gorgeous trees? Shame on the person that made that decision. They should have to plant a new tree where each tree was taken down, and then some. Seriously. It set that Sheraton apart. Appearance is very important. Now one sees yet another commercial business from the road. It looks similar to the Hampton next door. It no longer looks like a pleasant "second home" to stay in while you are away from your "first home".
August 18, 2014
Rated 4 out of 5 by VolleyballTraveler Stay here but eat somewhere else
The hotel itself is nice with a historic connection but the food - at both the bar and restaurant - is not good neither is the service. During breakfast, for example, they were out of several common items and the food for my party of 6 came out one at a time which makes starting to eat very awkward. In addition the prices are very high and overall just a very poor experience.
August 15, 2014
Rated 4 out of 5 by Paulplr The Sheraton
The hotel staff was excellent. They took care of all my needs. The hotel is good but I recommend that some improvements be made. More lighting in the rooms. They were not bright enough. The prices at the resturant is way too pricey. The elevators need some improving. When you press the floor button the wall shakes.
August 8, 2014
Rated 4 out of 5 by MikeO73 A Little Like Coming Home
This was our third stay at Sheraton Great Valley. It offered the helpful staff we remembered, as well as the excellent breakfast food and service. Central location gave us access to the home and university campus we visited, a favored ice cream parlor, great scenery, and easy drives to the Wyatt Museum and Valley Forge.
August 7, 2014
Rated 5 out of 5 by Chris724 Stay here often for work
This place is great. The staff is friendly and helpful.
August 6, 2014
Rated 2 out of 5 by Socrfmly Needs Improvement
The hotel was run down. Interior & exterior of building falling apart. The elevator was creepy - floor #'s did not light up & paneling was coming off. The pool was the worst! Stagnant water with no filter system flowing. There was clumps of hair, dirt & debris floating in the pool. The pool needed a good make over and cleaning! Hotel offered computer access in the lobby but all the chairs were stained & nothing cleaned or wiped down.
August 4, 2014
Rated 5 out of 5 by Jolie22 The staff truly aims to please!!
From setting up our reservation and being greeted at the car door, the Sheraton staff was the best I ever encountered. We had a wonderful visit and plan to go back in October! So much to do nearby and great food at the restaurant, too.
August 3, 2014
Rated 5 out of 5 by GOLFERMOM2 Sad Changes...........
Have been staying here for 24 years. The warm and cozy feeling is not here anymore. They took out beautiful trees, the lobby is looking like a hospital and it's not inviting. There are no flowers, welcome treats, nothing inviting except for the staff. Sure hope you don't get rid of them.
July 28, 2014
Rated 2 out of 5 by Alison11 Poor service
I booked my stay for 3 days, 2 nights, but ended up hating the hotel so much I stayed 1 night. My bed was creaking, hard as a rock and I ended up not sleeping a wink. Woke up the next morning to find out that that a hair dryer was not provided. Called the front desk asking for one to which they replied they would send one right up. 10 minutes later, still no hair dryer. Called the front desk again requesting hair dryer. 15 minutes later, still no hair dryer. After 25 minutes of waiting for a hair dryer, I had to leave for my business meeting. Hair soaking wet. Never staying here again.
July 21, 2014
Rated 4 out of 5 by raehiggs great, friendly staff
i love the staff here. they make the crazy QVC hours fade away when you walk in the doors.
i did find a used washcloth in the shower on this visit, which is out of the norm as the rooms are always clean.
July 21, 2014
Rated 4 out of 5 by DetroitRockCity Comfortable hotel for business travelers
The rooms were clean and the beds were comfortable. Friendly, helpful and responsive staff. Would definitely stay here again.
SPG rate included breakfast which was enjoyable.
Internet was included in price which I expect from a hotel stay, especially from a brand like Sheraton.
July 18, 2014
Rated 3 out of 5 by Joseph35343 Decent place in the Exton area
While the facility is a bit aged, the beds are very comfortable and makes a well rested and quiet stay possible. I do wish that, like other Sheratons I have been to that they extend access to concierge lounge to SPG Gold members.
July 17, 2014
Rated 5 out of 5 by coy58 The hoel staff is amazing!!
love the staff. Great homey feeling.
very friendly and make your stay enjoyable
July 16, 2014
Rated 5 out of 5 by GOLFERMOM2 Home away from Home
I have been staying at this property for over 24 years. I am there almost weekly. Great place. I sure miss my snack and the flowers in the lobby. That welcome feeling is gone.
July 15, 2014
Rated 5 out of 5 by KLeighP27 Makes you feel at home
Traveling for work so often, it is a gift to find a hotel that treats you like family! Staff is friendly, helpful and takes great care of their loyal customers. Upgraded rooms on the 5th floor are worth the extra money…
July 11, 2014
Rated 4 out of 5 by ROADTRIP500 PASSING THRU
30-45 to/from central Philadelphia.
Great value. We had a newly redone room.
Great night sleep.
July 7, 2014
Rated 2 out of 5 by Chris951357 Needs to be renovated
The hotel had a rundown feel, the room was ~1/3 drop ceiling (at about 7' height)including the bathroom. The shower was lowered to accommodate the ceiling and the shower head reached about eye level. The carpets were dingy looking with large stained areas. The only good thing about the room was the bed which is why I generally stay at Sheraton family hotels.
July 7, 2014
Rated 5 out of 5 by SusieS2086 Another wonderful stay ...
Very comfortable and clean. Staff extremely pleasant, accommodating and helpful. Excellent set-up for business travelers - Club Level, Business Center, easy access. Can't wait for my next trip to the area.
July 3, 2014
Rated 5 out of 5 by BorderCollieMom Dog Friendly and People Friendly
Stay here frequently for dog competitions and it is always a wonderful experience.
June 30, 2014
Rated 4 out of 5 by RyanT Sheraton Experience on 6/24-6/26
This Sheraton needs a makeover like the rest of the Sheratons I've been to over the past two years. The wall paper is old as well as some of the other painting and carpets.
June 27, 2014
Rated 4 out of 5 by AdaB Comfortable room
Room was comfortable and clean.
June 24, 2014
Rated 4 out of 5 by Sparky09 Great location for our needs
We found this hotel on the internet after our daughter said she was moving into the area and we will be looking at a hotel when we will be staying here every month. Upon booking we upgraded to the club level, but to our surprise when we went to the club lounge, it was overcrowded with teenagers that were unsupervised and we found it wasn't what we expected. Later on in the evening we thought we might go to the pool and relax, but again the pool was filled with kids and very little supervision. While we were sitting at the lounge having a drink, (Rocco & Pat are GREAT) at 10 pm when the pool was closed, we saw about 20 to 25 kids walk out of main lobby with their parents (obviously not staying at the hotel). I am sure the main desk had to see this was going on as a Lacrosse tournament was taking place, but nothing was done. We plan on staying here in the future because it is convenient & staff was great, but the situation turned us off. We did not complain to the main desk, because it was too late in the weekend.
June 23, 2014
Rated 4 out of 5 by Slslmt Good location
Booked the Club floor...need security for lacrosse players who overuse and abuse the Club room. Other than that the stay was wonderful...too bad a few, without adult supervision feel the need to trash a place.
June 23, 2014