Rated 3 out of 5 by BizTraveller42 Newly renovated but could use improvement
This hotel was just remodeled, and was still going through some of the remodel during my stay. My room was a good size and was comfortable, but there were a couple of things that could have been better in the bathroom. The power outlets in the bathroom by the sink were loose, so that whatever was plugged in just fell out. I notified the front desk, but it was not fixed during my stay. Also, the shower curtain rod wasn't secure, so we had to be careful when opening or closing the curtain. The last thing I have to say about the room is that the shower head is too short for people who are 6 feet tall, like me. I had to duck to use it, but I find this to be common in many hotels.
As part of my club floor room, breakfast in the club lounge was included, but I found it to be dismal, with only 1 hot item, scrambled eggs, and a few pastries to offer. I found out that if I had booked a regular room instead of club level, with breakfast, at a cheaper rate, I would have been able to have breakfast downstairs with a wider variety of foods. I definitely expected more for my money when I booked the club level room.
As part of the remodel, this hotel has apparently changed their WiFi system. During my entire stay, I was unable to use WiFi in my room because the signal was just too weak. I was staying on the club floor, and also tried using the complimentary computer in the club lounge, which also would not go online. I brought up both of these issues to the front desk, but nothing was resolved during my stay. I even asked for a tech support phone number and nobody was able to find the number. I was able to use WiFi in the lobby, which was inconvenient.
The White Horse Tavern, the restaurant in the hotel, was very good for dinner and I would definitely recommend trying it.
Overall, the hotel was a good stay, aside from a few inconveniences and annoyances. A front desk clerk even made us milkshakes one night, which the hotel doesn't even have on the menu, and which were very good. I would chalk up all the negative experiences to the remodel and new ownership of the hotel. I expect that people staying here in the future will have better experiences.
June 1, 2015
Rated 1 out of 5 by babiesbay Very poor experience
Reaerved a Club room and arrived around 11pm. Upon arrival, given a room on the 2nd (lowest) floor. Asked if there was anything else higher up was told those were already given out. Asked about Club access and was told that it was closed (under renovation). When I reminded them I had a Club room, they seemed surprised. They did adjust my rate, but I was in a low room by the highway, next to the stairs, and overlooking a dumpster. On the way up to the room, the elevator interior was banged upfalling apart. The room was mostly clean, but the carpet was worse for wear and there were no available power outlets, so I had to unplug lamps to charge devices (even at the desk). For breakfast the following morning I ordered the yogurt withfresh fruit, expecting things like bluesberries and strawberries to mix with the plain yogurt, but for $26, all I got was mellon. While my bill was reset to the regular room rate, even with that, the hotel provided a very poor experience.
April 23, 2015
Rated 5 out of 5 by MaryE8 Awesome Customer Service!!!
I just wanted to thank the following people for the extra help and customer service I received from them during my last stay: Courtney, Eric, Bryce, Asia, Bill and the Chefs.
Also - love the new menu. lots more options. Along with some healthy options. Better quality of food.
February 26, 2015
Rated 1 out of 5 by kosga Terrible
Hotel is under construction. Not sure why this is not made clear during the reservation process. Rooms smell like mold, construction workers holding up elevators. Really disappointing.
January 21, 2015
Rated 3 out of 5 by DevandPatty Eric at the front desk is a gem
Eric is always extremely positive, friendly and helpful. Breakfast staff is also warm and friendly.
January 20, 2015
Rated 5 out of 5 by TravelingJeffb Been coming here for years
In all my years this is my first Starwood review. I love this property. Historic building, hotel has quaint boutique feel to it. Rooms are clean and up to date, at least in the rooms I've stayed in. Staff at front desk has always been great. Awesome SPG loyalty recognition as I've been upgraded to nicer suites almost every time I stay, thanks for that, probably the reason I keep coming back!! One of my favorite places to stay when traveling the country for work.
January 7, 2015
Rated 4 out of 5 by kapz Good option for business travellers
Had a very pleasant stay at the property. The staff was very friendly and accommodating. Food could have been better though.
December 11, 2014
Rated 4 out of 5 by RG68 Excellent Staff and Location
Staff at all levels were responsive and showed concern for the quests. Staff knew how to make quests feel welcomed.
November 24, 2014