Rated 4 out of 5 by Dick64 Great room but outside needs attention to detail
My room was excellent. However, I could tell attention to detail in other areas was lacking: a used plate sat in the hallway all night outside a door; a trash can outside an exit door was overflowing; information "boards" in the elevator were very worn and needed repainting/lettering; 2 out of 3 ice machines were out of service - one had a sign that it was not working, but the other one that was not working had no sign.
October 21, 2014
Rated 5 out of 5 by OaklandJrGrizzliesHockey Excellent experience
I recently stayed at the Sheraton Great Valley Hotel with my son's hockey team. First of all the Sheraton accommodated us after another chain accidently cancelled our reservations. Once we were there the experience was excellent. However they went above and beyond the call of duty working out an issue with my hotel room that saved me two days of unused charges. They didn't have to do it but I can tell you that was an excellent investment because we will be back in the Philly area again this season and I will recommend that all our organizations teams stay at this Sheraton. Nathalia Marciniszyn was the individual that went out of her way to get things done. Great experience!!
October 14, 2014
Rated 3 out of 5 by LeFonzi Oct/14 stay
This hotel was rated 4 star by my company. I would rate it a 3 star. 1st impression was the elevators had a 'distressed' look; not old 'distressed', but recently scrapped. I am a SPG, and requested a walkin shower when checking in. I was put into a non SPG guest room without a walkin shower. I had that corrected. I received a discount food coupon the 2nd day in the hotel. The main dining room was under renovation - not mentioned in any write up. On my last day, I checked out and went to breakfast and attempted to use my corporate AMEX card. The resturant was unable to process the charge and I suggested they take the bill to main desk for processing. The manager ended up comping the breakfast .
October 25, 2014
Rated 3 out of 5 by LR123 Very average
Locating the hotel by GPS is nearly impossible which the hotel should fix with Google maps. Asked for twin beds on making 2 mo prior reservation - none available, asked for connecting rooms on reservation and checkin for two of my three room reservations - never happened. Not my first mediocre customer service experience at this property and will try something new next time.
October 20, 2014
Rated 5 out of 5 by rjw6856 Stay in PA
Great hotel, front desk, and service staff. 1st time staying there and we were very impressed. Highly recommend!
October 12, 2014
Rated 2 out of 5 by Jwall252 Front Desk
When i checked-in, I reminded front desk person of my rate and gave my driver's license to verify date. He looked bewildered and obviously was because at check-out, I had to have front desk correct bill. Very disappointing service.
October 7, 2014
Rated 5 out of 5 by Cheesecake Excellent rating except
Staff, cleanliness, features all excellent. Except I do not believe advanced planning was considered when they added the Jacuzzi as the bathroom is now too narrow in the suite I had. Only other item was the safety bar in the tub area was loose. Beautiful and comfortable décor and the bed was wonderful.
October 5, 2014
Rated 3 out of 5 by daddygee Trying to come back from hard times
This hotel was once one of the nicer ones in the area. A room by room renovation is underway and will be a significant improvement. The White Horse food is barely edible at breakfast, and the front desk staff can be a challenge to find at times. All in all, a place thats in need of some leadership and a turnaround
October 2, 2014