Rated 1 out of 5 by babiesbay Very poor experience
Reaerved a Club room and arrived around 11pm. Upon arrival, given a room on the 2nd (lowest) floor. Asked if there was anything else higher up was told those were already given out. Asked about Club access and was told that it was closed (under renovation). When I reminded them I had a Club room, they seemed surprised. They did adjust my rate, but I was in a low room by the highway, next to the stairs, and overlooking a dumpster. On the way up to the room, the elevator interior was banged upfalling apart. The room was mostly clean, but the carpet was worse for wear and there were no available power outlets, so I had to unplug lamps to charge devices (even at the desk). For breakfast the following morning I ordered the yogurt withfresh fruit, expecting things like bluesberries and strawberries to mix with the plain yogurt, but for $26, all I got was mellon. While my bill was reset to the regular room rate, even with that, the hotel provided a very poor experience.
April 23, 2015
Rated 5 out of 5 by MaryE8 Awesome Customer Service!!!
I just wanted to thank the following people for the extra help and customer service I received from them during my last stay: Courtney, Eric, Bryce, Asia, Bill and the Chefs.
Also - love the new menu. lots more options. Along with some healthy options. Better quality of food.
February 26, 2015
Rated 1 out of 5 by kosga Terrible
Hotel is under construction. Not sure why this is not made clear during the reservation process. Rooms smell like mold, construction workers holding up elevators. Really disappointing.
January 21, 2015
Rated 3 out of 5 by DevandPatty Eric at the front desk is a gem
Eric is always extremely positive, friendly and helpful. Breakfast staff is also warm and friendly.
January 20, 2015
Rated 5 out of 5 by TravelingJeffb Been coming here for years
In all my years this is my first Starwood review. I love this property. Historic building, hotel has quaint boutique feel to it. Rooms are clean and up to date, at least in the rooms I've stayed in. Staff at front desk has always been great. Awesome SPG loyalty recognition as I've been upgraded to nicer suites almost every time I stay, thanks for that, probably the reason I keep coming back!! One of my favorite places to stay when traveling the country for work.
January 7, 2015
Rated 4 out of 5 by kapz Good option for business travellers
Had a very pleasant stay at the property. The staff was very friendly and accommodating. Food could have been better though.
December 11, 2014
Rated 4 out of 5 by RG68 Excellent Staff and Location
Staff at all levels were responsive and showed concern for the quests. Staff knew how to make quests feel welcomed.
November 24, 2014
Rated 4 out of 5 by Ttom2992 Hotel has great beds
I have now stayed at this property several times and for someone who prefers a somewhat firm bed I have be very pleased with the new mattresses.
November 22, 2014