Rated 4 out of 5 by Slslmt Good location
Booked the Club floor...need security for lacrosse players who overuse and abuse the Club room. Other than that the stay was wonderful...too bad a few, without adult supervision feel the need to trash a place.
June 23, 2014
Rated 4 out of 5 by RyanT Sheraton Experience on 6/24-6/26
This Sheraton needs a makeover like the rest of the Sheratons I've been to over the past two years. The wall paper is old as well as some of the other painting and carpets.
June 27, 2014
Rated 1 out of 5 by RichandTonya Disgusting and broken
We were upgraded to a "suite" as platinum members on the 3rd floor. If this was an upgrade, I cannot imagine a regular room. It had a beautiful parking lot view. The room was filthy. The carpet looked, smelled and felt like it hadn't been cleaned in a decade. The air in the room smelled like the last guest had never heard of deodorant. There were hairs of prior guests everywhere. Stains on doors and walls that I don't want to know the origin. To top off this lovely experience, the water in the sink and shower could only be adjusted to ice cold or scalding, no in between. We couldn't shower in the room, we had to go to another room to shower. When informing the front desk staff of our inconvenience, NOTHING was done to make up for it. We are platinum members but no one should have to deal with this. I'm not sure we will ever stay at another Sheraton after this experience.
October 7, 2013
Rated 5 out of 5 by mt1963 this hotel was a pleasant surprise
we decided to stay at this location after visiting Longwood Gardens, not familiar with the area, this location came up in an spg search. upon arrival we were upgraded as members and we were very surprised, this has never happened before. this hotel is a hidden treasure, there are many local area attractions we hope to be back to visit and will definitely book this location again.
April 21, 2014
Rated 2 out of 5 by thompson234 needs improvement
The bathroom did not have a working vent- the sink and wash area was small- One of the elevators was not working leading to long waits going up or down to the room-(as compensation the hotel offered free internet) this is not acceptable--they should have offered free drink at the bar and/or discounted breakfast- Breakfast buffett was very expensive and not quality-they should offer free continental breakfast-
November 11, 2013
Rated 3 out of 5 by SPG224 Average Sheraton in Suburban Pennsylvania
I found this hotel to be just average. There were no clear amenities for being an SPG member, and the facilities were so-so. Soundproofing to the hallway was just terrible. You could hear people opening and closing their doors, which woke me up all night. Staff was friendly enough, but not overly accommodating. Overall, this Sheraton mostly met my purposes, but I would not go out of my way to stay here again.
May 20, 2013
Rated 5 out of 5 by BorderCollieMom Dog Friendly and People Friendly
Stay here frequently for dog competitions and it is always a wonderful experience.
June 30, 2014
Rated 5 out of 5 Great experience!
My husband and I stayed at this Sheraton while attending a wedding nearby. The staff was pleasant, the room comfortable and clean, and the bed was wonderfully comfortable, best hotel bed I can remember!! In the morning, the parents of the bride hosted a breakfast in a downstairs room and it complimented and completed this great experience. If I were in the area again I would most definitely stay there!!
January 7, 2013
Rated 4 out of 5 by AmyinKC Top Notch Staff
I travel frequently on business, and have never seen this quality of staff in any other business hotel.
From the front desk service, to George in the Club Lounge, I always feel like I'm being greeted by friends. They take an interest in my business and in helping to make my trip a success in any way possible.
I have also noticed that the quality of food in the Club Lounge has greatly improved! Nice job!
March 13, 2013
Rated 3 out of 5 by Andrew1966 A once great hotel
This hotel is a little run-down. You can see it was once a very fine hotel that is just suffering from neglect. It's not a dump, but you can see things are getting a little shabby.
The air conditioning unit in my room made a loud "brrrrt!" noise every five minutes. The weather was pleasant so I just turned it off. I can't imagine getting a decent night's sleep with that noise in colder or warmer months.
Breakfast buffet was not spartan but at $15.95 you can do better just about anywhere else. Fresh fruit was a little spare, No wheat bread for toast. Service was very prompt and friendly. Overall, a good place for a breakfast meeting.
There is an Outback Steakhouse nextdoor, so you can get something to eat without driving anywhere (I generally don't eat at hotels). There are a lot of other restaurants, shopping within a 3-4 mile drive.
You could do a lot worse, but this hotel falls short of the standard SPG has set at other similar properties.
May 9, 2014
Rated 3 out of 5 by IBAN2013 Why charge for Internet
The reason I won't stay at this hotel again is because it charges for Internet and does not provide complimentary breakfast. This hotel is already too expensive for its quality and location, so why charge again for Internet and breakfast. Even the cheapest motels in America provide those for free.
This hotel just uses the Sheraton name but it is by no stretch of imagination a Sheraton Hotel.
August 3, 2013
Rated 4 out of 5 by Rangers99 A Good Hotel
Stayed three (3) nights in hotel for the 2nd straight year over Memorial Weekend as part of the FCDelco Soccer Tournament. Staff is extremely responsive to all needs. Kids enjoyed the indoor pool and hotel is very close to the highway. Rate this hotel a 4.5 out of 5 stars.
May 27, 2014
Rated 1 out of 5 by NotsoSatisfied Only as Last resort
This hotel was not the worst i have stayed in, but i would look for other accomadations before i wasted money on the overpriced rooms at this hotel again. The hotel looked "cheap" with the old ceiling tiles in the room and hollow residential doors. I never recieved my requested extra towels and was charged for a bottle of water even though i am an SPG member. Not the best experience.
September 26, 2012
Rated 5 out of 5 by rori795 Beautiful Room, comfortable
We stayed in the hypoallergenic room, as my boyfriend and are allergic to pretty much everything. The room had a purifier, and everything in it was indeed hypoallergenic. It was a beautiful, spacious room with a really nice view. Everything was clean. Staff were friendly. We only stayed one night and were not able to use anything at the hotel such as the bar, restaurant, pool, etc.
October 24, 2012
Rated 1 out of 5 by Stu101 very tired and dated property
walking into the Sheraton Great Valley is a walk back in time - somewhere in the 70's. The rooms are dark, worn and generally uncomfortable. Not what I expect from a Sheraton. Only stayed for one night after attending an event in the area. Wanted to avoid ride back to the city and get a good night sleep. Bed was lumpy, sheets weren't clean and the bathroom was small and uninviting.
April 30, 2013
Rated 5 out of 5 by GOLFERMOM2 Feels like Home.....
The staff, the service, the pillows, yes they all make me feel like I am at home. I work crazy hours and to be able to come back to the hotel and beable to sleep in a very comfortable bed and lay your head in the softest pillows, it just makes sleep better. Thanks for such a nice hotel!
May 21, 2014
Rated 5 out of 5 by Brekay Great place to stay
We loved staying here- we were with a large group of people and it was great to all be on the same floor.The only downside was that we were in the last room at the end of the hall.We heard the door slam amd vibrate every time someone went in or out.I would say that the door needs some sort of mechanism that would let it close slowly instead of slammimg shut.It was quite annoying.
October 16, 2012
Rated 2 out of 5 by Terry52 Hotel needs upgrades
Front desk staff was very friendly and personable. Housekeeping needs improvement. Did not resupply the condiments in the room, did not throw out empty cups that had been used night before, in general did not do a great job cleaning the room.. Rugs need to be replaced or cleaned more thoroughly. Food in dining room was good, although buffet could have kept the food warmer.
September 6, 2012
Rated 5 out of 5 by Stevie99 The best service
From the minute I entered the hotel, there was someone to assist me. Beautiful room, great bar & restaurant.
June 18, 2014
Rated 4 out of 5 by AdaB Comfortable room
Room was comfortable and clean.
June 24, 2014
Rated 5 out of 5 by JSB778 A Great Experience
Sheraton Great Valley went far beyond all expectations to make our US Navy Destroyer Reunion a memorable one. The rooms were excellent. The staff did much more than would normally be expected to answer every need. The food and the service were fantastic. This hotel will go out of their way to make your event easy to hold; they even covered up some of my errors for me!
October 15, 2013
Rated 3 out of 5 by tdw2012 Renovations??
I am a reasonably regular guest and usually for two weeks at a time.
The hotel desperately needs refurbishing - from the "clanky" elevators to the tired rooms.
The staff are good and try hard to overcome the lack of money that has been spent on this hotel. The time has come to give both the staff and their guests a better environment in which to work and stay.
August 28, 2012
Rated 5 out of 5 by Consultant Awesome Service!!!!
The front desk employees are insanely friendly along with George in the lounge. Definitely visit George if you are around before 8pm on the 5th floor as he always is friendly to talk to, super friendly, and has yummy food. The rooms are very clean with plenty of suites. The wifi is solid and the location is great but the service is what makes it stand out!
April 26, 2013
Rated 4 out of 5 by Helen51 Lack of Attention to Room Request
I always request Room 514, but every time I check-in, everyone always seems oblivious to my request. It's never marked down, and they don't see where I have ever requested it. Of course, that room has already been assigned, and I don't get to have that room. Our company houses many guests at this hotel. This is a small request, but never taken seriously.
November 22, 2013
Rated 4 out of 5 by BACB SPG Lounge - get a new toaster!
The staff are amazing at this hotel and always go the extra mile but when the equipment has been non-functioning for over six months its time to get a new toaster! I don't have time to put my bagel in the toast four times! I know the lady who manages the lounge has requested one but to no avail as of yet! Other than that 5 stars!
March 20, 2014
Rated 5 out of 5 by Cfred18 Great stay
Everyone is very friendly and helpful. Great location.
June 18, 2014
Rated 5 out of 5 by Cobswan As always, great!
New rooms are excellent, gym has top notch equipment, pool is good size, and staff is excellent. SPG Gold lounge has good breakfast and snacks. Great overall
June 6, 2014
Rated 4 out of 5 by MS45 This hotel has different level of service based on check-in clerks personality
This hotel has different level of service based on check-in clerks personality.
This hotel has different level of service based on check-in clerks’ personality.
Some check-in clerks are consistently extremely nice, and some check-in clerks are consistently not nice. Examples: Once I called in advance asking to change my room from King to double; was promised a junior a suite, actually I was told that ���Your junior suite will be waiting for you”, and when I came, I did not get a “junior suite” or even regular double. The clerk I talked to did not even step-out of the office and apologized for mishap. Last stay I checked in on Feb 18th by the same check-in clerk for two nights, she gave me keys activated for one night only. Not a big deal, but when you come back into hotel carrying a lot of staff and have to go back to ask for keys to be activated, it is not good.
But again, the different clerk on duty was extremely apologetic and helpful.
February 22, 2013
Rated 5 out of 5 by Cobswan Great for Business and Personal Stays
I've stays at this hotel every other week for the past 5 months...staff is excellent, White Horse Tavern is good, and rooms are newly renovated. Even brought my family to stay one weekend and enjoy the pool and surrounding Great Valley area. Overall great!
May 13, 2014
Rated 4 out of 5 by AJB33 Nice Hotel but food has gone down hill
Staff and rooms are nice, one of the better hotels in the area. My biggest issue is with the food. I tend to eat at the bar quite often for the convenience. Unfortunately the past two times I have stayed here I have found the food quality poor and the wine over priced. It's too bad that I am able to get a better meal next door at the Outback!
January 18, 2014