Rated 5 out of 5 by Rebecca2015 Excellent Customer Service
I have stayed at the Sheraton Hotel in Mahwah multiple times over the last year and been pleased each time with the quality and level of service provided. However, I wanted to mention that on my last stay, I was blown away by the hospitality provided. In particular, Courtney (the agent at the front desk) went out of her way to make sure that I felt welcome and special during my stay. Seemingly small gestures can make a big difference to the weary road warriors. A big thank you to the staff at Sheraton Mahwah and especially to Courtney!
October 9, 2015
Rated 3 out of 5 by Shimmer13 Beautiful Hotel but beds are small
Our room had full size beds, which is cramped for two people. I feel that a high end hotel such as this should have queen sized beds to accommodate two people. For me the primary reason to stay at any hotel is to have a comfortable place to sleep. The rest is just icing, and I never eat cake for the icing.
Prices at the restaurant, especially for the breakfast buffet were jaw dropping. Eighteen dollars for some eggs and sausage??? That might be warranted if you are serving breakfast to a football team. I can barely eat one egg and a piece of toast and I am done. Eighteen dollars? Really? I can buy the ingredients of what I ate for less than 50 cents. I understand that someone has to wash the dishes and clear the table....but...eighteen dollars?
There were four of us. so that amounts to 64 dollars for breakfast. How much do the bus people get paid to get that table ready for the next group?
September 17, 2015
Rated 5 out of 5 by Rodger Amazing Hospitality
Chelsea was extremely helpful well before check in. Her extraordinary hospitality continued when I called the hotel shortly after landing at Newark rather early on the day of check in. Chelsea made it possible for me to check in early and went a step further by ensuring that I was able to make the most of my first trip to NJ/NYC. Thanks to Chelsea's directions and travel advice I was able to see all of Manhattan in two days without any issues. Based solely on her hospitality, I will definitely stay at this property the next time I am in the area.
August 30, 2015
Rated 1 out of 5 by SJ11 Very disappointed.
I've been to this hotel on several occasions. Sad to say, but It appears that the quality of the stay has been declining with each visit.
The rooms have a musty smell to them. You will not get a good night's rest if you have neighbors -- you will hear everything, every sound made!
I brought this to the manager's attention, who made very little effort in attempting to remedy the situation. That night was a huge waste of money.
The dirty, musty rooms combined with the noise make this place unbearable. Keep yourself away from this place and you'll thank me later.
July 26, 2015
Rated 4 out of 5 by Ben2012 wonderful view
This hotel has wonderful views, especially from the club lounge.
And also bullet elevators!
July 7, 2015
Rated 1 out of 5 by Sarah550 If You Wanna Sleep At Night Don't Go To This Hotel
My neighbor was having fun all night and because the door between connecting rooms are not sealed (There's an inch gap between the door and the floor) I simply couldn't sleep. When I complained about it to the receptionist she was... unresponsive. I even called the hotel manager after my stay and it didn't sound that it bothered him and did not offer any compensation.
April 21, 2015
Rated 5 out of 5 by Maria63 Great service and reliable quality
This hotel offers great facilities, great service and reliable quality of accommodations
April 20, 2015
Rated 4 out of 5 by happy73 good wedding
one lamp did not work. handicapped room, but could have been better in the bathroom.
comforter also very heavy.
November 24, 2014
Rated 2 out of 5 by shri22 Food beverage
Iam a frequent visitor to this hotel (come here every two months) for work and i quite disappointed with the recent changes to the food menu . As i see from this month , there is nothing for vegetarians in the dinner menu . As the hotel is located i a isolated area , i think its a nightmare for guests who don't drive and are vegetarians .
I know you had a couple of options in the menu before , but nothing as of now . not impressed.
November 17, 2014
Rated 5 out of 5 by santri1969 Good access to NJ clients in the area
stayed here a couple of months for client work - convienient location with good access to food, highway etc. Hotel needs some upgrades though.
November 17, 2014
Rated 2 out of 5 by dis2014 Disappointed with my recent stay
Unfortuntely I was very disappointed with my last stay at your hotel. First, I was put in a room by the elevator, for the 2nd time in a row(happend in August too). No one is looking at my Starwood profile. I stay quite often at your hotel, its starting to get run down, both elevators with out of service when I arrived. My room had a terrible damp smell. Very disappointing.
October 31, 2014
Rated 3 out of 5 by baswayne UNSATISFIED
We booked over 6 months ago. We booked 5 rooms including the club lounge. I confirmed 2 days prior to our stay there to make sure all was well, and that we would have about 15 people coming back from my wedding. I called and left a message on the general managers machine, I got a call back from someone different. I guess he was too busy to make his own calls. When we arrived we were informed that the floors were being redone and we couldn't go in. I used my SPG points for that purpose and was denied access. I didn't get a credit or any recognition that I was a gold member. I've stayed at several other Sheratons and I was treated way better. Robert was the night manager on duty and did his best to make us comfortable in another side room. It was not what I expected spending all those points, and making the reservations months in advanced. I felt cheated and unappreciated with my stay. My guests also felt the inconvenience was inexcusable. I highly doubt that we would return or recommend this hotel to anyone in the future. I feel it's poorly managed, that the general manager sends out a email to call for any requests or questions, then has someone else call and says all is ok for our stay and when we arrived were disappointed. .
October 15, 2014
Rated 4 out of 5 by Kareb Nice
The room was very nice. We enjoyed our stay
October 13, 2014
Rated 4 out of 5 by SoccerFamily17 Great Mountain Views in the Fall
Great hotel to stay and view the beautiful colors of Autumn.
October 6, 2014
Rated 5 out of 5 by Crossoint Very comfortable rooms
Spacious room with nice amenities. Good views from higher floors. Comfortable lobby and good food from hotel restaurant. Salads were very good. I would recommend this hotel for business and pleasure. The fountain in front of hotel is nice - would have liked to have benches to sit on to enjoy the outdoors during warmer months.
September 30, 2014
Rated 5 out of 5 by MLM13 The accommodations were perfect!
We had a wonderful stay, could't have asked for anything more.
September 10, 2014
Rated 5 out of 5 by Roshio Beautiful view
Beautiful hotel! great room, great view and the food was excellent. Well priced.
The only problem with the stay was that my wife got double charged on her credit card.
Overall wonderful stay!
September 5, 2014
Rated 3 out of 5 by IBM201408 Shoulda woulda coulda
I will not be staying at this hotel again, nor will I ever recommend it to anyone. This is too bad, because it's a stunning edifice with gorgeous surrounding scenery, beautiful rooms, great service, food, and amenities. This is rendered moot by unnecessary and avoidable shortcomings:
1) Sketchy Internet - Party like it's 1999 with 2MB/sec wifi. No, I'm not going to spend $12+/day for your high-speed wifi package. No in-room wired connections are available either, so there I streamed no shows during my stay.
2) Worthless A/C - lower the thermostat with no corresponding temperature change! No post-shower cool-down = sweat every morning until I get into my car (which has A/C with an actual working thermostat).
3) $4.60 bottled water - Don't drink the water: it's not complimentary. There was no price tag on mine, so coworkers had to actually tell me what was up with the bill on my corporate credit card (and how to get it taken off, but I'm not going to make AmEx pay for something that Sheraton pulled). Keep it! The fact that you would even consider pulling a low-rent stunt like this guarantees I won't ever be coming back.
September 4, 2014
Rated 3 out of 5 by HT26 No advance info - Club Lounge Close
We expected to see a nice view from the Club lounge with your great variety of Eve Hors D Oeuvres, but informed lounge closure upon check-in. We were so disappointed. If this was scheduled, hotel guests, esp who booked the Club floor, should have been informed in advance. Best, HT
September 2, 2014
Rated 5 out of 5 by Verified Reviewer ALL GOOD!
COMFORTABLE & CLEAN ROOMS. PERSONNEL ATTENTIVE. BEAUTIFUL GROUNDS. CLUB UPGRADE VERY NICE WITH GOOD SNACKS.
September 1, 2014
Rated 3 out of 5 by Marc10is Conveniently located
Perhaps it s good hotel to hold a conference or exhibition. But as a platinum guest, I didn't find the comfort and quality of the hotel to be on par with other Starwood 4-star hotels. However, for anyone travelling up or down the east coast, it's a good strategic place to stop - right near the Tappin Zee Bridge.
August 30, 2014
Rated 4 out of 5 by momomf Good Room
The room we had was very clean; however, there was an area in front of the bathroom door the carpet was coming up.
August 27, 2014
Rated 4 out of 5 by megmyst great hotel
love this hotel - i can take my dog, staff is friendly, bartenders nice. Rooms are normally great but last time ac did not work well. I was too tired to call about it in fairness to the hotel.
August 21, 2014
Rated 1 out of 5 by Jeff500 Not Up to Starwood Standards
We stayed this past weekend. Was woken up at 2:30 am on the Starwood Floor by two different rooms from a wedding that was going on. Had to call security twice.
Went to pool twice -- no towels both times. Waited 30 minutes one time for housekeeping to come, then 15 minutes next time. Plus hot tube was lukewarm. The front desk didn't seem to care about anything.
August 19, 2014
Rated 3 out of 5 by Michael1950 Poor service
Checked in, said I have insulin, need fridge. Took 5 hours and four calls to get one. First one delivered was broken. Same story for extra towels/pillows- 4 hours, numerous calls. Very noisy to sleep as doors all slam hard when closing. Beautiful looking hotel in an equisite setting but holiday inn quality service.
August 18, 2014
Rated 4 out of 5 by shmiel this hotel has everythng for a biz traveller
i was able to work from the road , with ease, while my family enjoyed the facilities and the local shopping. the business center is very useful
August 17, 2014
Rated 3 out of 5 by d251 Shower issue
low shower head and slow drain in tub....good way to prevent long showers :)
August 12, 2014
Rated 4 out of 5 by Z1962 Good environment out side but...
I stayed 3 nights and very like this outside environment, but inside was not like outside because you can hear people talking in corridor, an India wedding reception,they made a big noise in middle night 1 AM, too bad.
August 11, 2014
Rated 5 out of 5 by Cynthia32 Business Features work well in this hotel
I traveled here for a business trip, and the features of this hotel were close to my office at home. Printer, WiFi and a large desk area to complete assignments in the evenings, made it easy for my team and I to finish work and then enjoy the amenities.
Not only is the location beautiful, but functional too.
August 11, 2014
Rated 4 out of 5 by PartyTime82 Very Nice Hotel
Convenient, Clean and Comfortable hotel with a professional and accommodating staff! Would definitely stay here again.
August 4, 2014