Rated 4 out of 5 by Ruby20 Billing error
I was a guest of the Platt Randazzo wedding and I was charged the wrong price and I am still waiting for a credit. I was lied to from the staff when I arrived and our wedding gift bag was not in our room, I asked the staff if I was charged the wedding fee of $119.00 and they said our fee was $2.30 cheaper than the wedding fee. We were charged $165.65. When we met with family yesterday they told us what they paid. I called the hotel and the desk said they would take care of it and I have not received my credit. I called again this morning and now I am still waiting for a manager to call me. So I am not happy to be cheated.
April 14, 2014
Rated 5 out of 5 by Lisa50 Lisa Ruffe
Outstanding again, the staff is always will to go the extra mile.
April 16, 2014
Rated 3 out of 5 by Annoyed100 Very Noisey
Ventillation system made very loud noises all night long. Stayed in room 1807 and was constantly awakened by these loud noises.
April 7, 2014
Rated 5 out of 5 by FrequentTraveler13 MAGNIFICIENT NORTHERN JERSEY DELIGHT!
I stayed at this SPG property for a quick one night.
Location: Bergen County, Northern New Jersey.
TRANSPORTATION: Rental car is the best otherwise its difficult to move around the area. You can also take the New Jersey Transit trains to Ramsey Route 17 station from New York or Newark but will have to call a cab after that.
CHECK IN: Was smooth and quick.
ROOM: Was a beautiful junior suite on the 21st floor. It had a separate sofa and beautiful views of the mountains.
STAFF: Thank you Jonathan, Makeda, Denasha and a warm welcome to DAVID the new arrival at the front desk. ROB thank you for saying hello in the club lounge.
CLUB LOUNGE: I must thank Makeda again for everything that she does and also thank Kathy for breakfast in the morning. The food is amazing and the views from the lounge on the 22nd floor are just amazing.
POOL/FITNESS CENTER/JACUZZI: Located on the ground floor. You will need your room key to gain access. They even have a washer and dryer in that area should you need to wash clothes.
OVERALL: Beautiful hotel in a beautiful location.
RECOMMENDATIONS: Please check this hotel out. It is beautiful and you will enjoy your stays here.
March 31, 2014
Rated 2 out of 5 by Romeo614 Very noisy rooms
The comfort of the nice room with great bed unfortunately gets destroyed by very loud air condition inside and especially outside of the room. What upset me most was that the manager at the reception pretended that they never heard such a complaint (although my colleagues staying there at the same time all had the same issue). He promised to send an engineer, but I never heard back. So better don't stay there in winter or hot summer if you have a light sleep!
March 28, 2014
Rated 4 out of 5 by Lisa50 Great stay
The rooms on the 22 floor are ok, need up dating. But over all very nice stay, once again
March 31, 2014
Rated 4 out of 5 by GoingWoman Women Traveling Alone
this is a beautiful property and a great travel location for those at the NJ/NY border. I have just one concern... I don't like the parking situation when I arrive here at night. The lot is away from the hotel and blocked from view by a lot of landscaping (beautiful in the daylight). I just don't feel secure and would like to see the hotel remedy the situation.
December 10, 2011
Rated 5 out of 5 by JOEYNUMB Awesome package!
This was not only our 1st time attending the NYE party, but also our 1st time staying @ a Sheraton property. I was a little nervous since we did not know anyone there or had not known of anyone that had been there b4, but the flyer for the party sounded like the best party and room package for NYE, and it definately was! We were so pleased with everything from the appearance of the hotel to how easy checking in and out was! The food was great, the front desk service was exceptional, and the room was as perfect as it looked on the flyer. We had the best time at the NYE party that we've ever had and we didn't know a soul there! Not only are we looking foward to doing it again next year, but while we were there we sat down with a hotel consultant and discussed possibly having our wedding reception there in 2013! We are your two newest biggest fans of the Mahwah Sheraton, thank you so much for ending 2011 and starting 2012 with as much joy and happiness as possible!
Joey and Star
January 4, 2012