Rated 5 out of 5 by BDGal Always Great!
I stay at this hotel frequently. Everyone is so friendly. They make me fee at home while traveling. I especially enjoy talking with Kathy in the lounge while having breakfast and preparing for my day! I missed Bill this trip. I hope he is doing better and look forward to seeing him next time. Thanks to all at Sheraton Mahwah!
January 11, 2013
Rated 1 out of 5 by JoZ8 Waste of Money
Obvious upon entering the room we realized that the walls are thin as we heard the conversation in the next room as if they were in my face. This was New Year's Eve. We left our room near 6PM and returned near 4AM in the morning . When I adjusted the temperature on the the thermostat the vent area made a loud banging noise, enough to give your heart a good pang. We thought that it was the initial noise when the fan turned on?? . Not .This happened about every 14 -15 minutes. It was now near 5 AM . We never got any sleep and it was beyond the time to have a room change .We would be checking out after eating breakfast at the Hotel anyway. Their breakfast was horrible.
We did not complain , not sure if we were just to tired or we figured we would not come back here again . It was a costly mistake and we were told this was the best in the area. Who new?
January 6, 2013
Rated 2 out of 5 by vaccaro13 experiense
All is good only in the ventilation grid every 5 minutes, a sound like a garbage disposal. had to change the number. stuck in an elevator - also nonsense. There is no shuttle service to the ski area - too well. And the rest - all very good
January 5, 2013
Rated 4 out of 5 by Corie60 met our needs
We needed a room in a hotel that accepted us with a dog on Christmas Eve. The Sheraton fit our needs - it was clean, the staff personable, bed was comfortable and a coffee maker was in the room . We slept well, showered and left early the next morning.
December 26, 2012
Rated 5 out of 5 by FrequentTraveler13 HOME AWAY FROM HOME
Absolutely amazing. The BEST Sheraton ever. Very friendly staff and the most beautiful location. Its my home away from home.
December 25, 2012
Rated 2 out of 5 by Kris111 Sheets not changed!!
No warm welcome a reception, I felt like I was a burden on the staffs' conversation with someone else behind the counter. When I woke up the next morning I noticed that he bed sheets were covered in black lint and hair! When I took a shower I found "hairs" in the bath tub and walls of the shower.
December 13, 2012
Rated 2 out of 5 by mbl12 needs improvement
The room didn't have a microwave and refrigerator to start with until asked. The heater was one in corner and we had to keep at 90 for heat to come till bed. The hotel is not accessible by foot to even nearest restaurant and shuttle is once a day. The rates are
than other hotels of same class and despite high rate even breakfast is not complimentary.
December 7, 2012
Rated 4 out of 5 by jos1 friendly environment
Very friendly staff who worked hard to accomodate a very large group.
November 22, 2012
Rated 3 out of 5 by Ccs31 Weekend stay
Lobby is cold and not welcoming, however the rooms are very nice. Ability to turn off room air conditioning is a plus. Bedding is good, however pillows are too soft. Walls are paper thin, and doors slam rather than close softly. Wait staff in restaurant were fantastic.
November 16, 2012
Rated 5 out of 5 by daughter Great Service and a Pleasant Stay
My mother and her nurse stayed here during a ten-day power outage following Sandy. Throughout their stay, the hotel and restaurant staff was helpful, attentive and courteous which greatly helped calm everyone's nerves. The room was clean, well-appointed and very comfortable. Everyone went out of their way to be helpfull. I will now plan on booking this hotel again for ourselves or when visitors come.
November 11, 2012
Rated 3 out of 5 by FRENCH GREAT HOTEL
RESTAURANT : VERY GOOD, BUT THE BUFFET WASN'T, BEEN 5 NIGHTS EATING BUFFET FOR DINNER, AND WAS MORE FOR KIDS THAN ADULTS...LACK OF BOTTLE OF SODAS, WATER. ETC..WAS JUST JARS OF REGULAR SODA....AND THE HEAT WAS ALSO ANOTHER ISSUE, 2 NIGHTS ON A ROW WE WERE FROZEN OVER THE RESTAURANT...
November 8, 2012
Rated 4 out of 5 by NYYanks527 Very nice property.
This is a very nice hotel for the area and offers everything you need. The gym is great and the Club level is also very nice. One of the few properties in the NY/NJ area that offers free parking.
October 25, 2012
Rated 5 out of 5 by Red27 Great Accomodations
I had to be in the Suffern, NY area and found this hotel to be close and very comfortable. The staff was friendly and the accomodations were much better than expected, especially for the price. The food was better than average!
October 23, 2012
Rated 4 out of 5 by Rose85 the hotel has a great location
At check-in, we were not informed of the $75 fee for pets.
October 22, 2012
Rated 4 out of 5 by Kajun Comfortable/clean hotel
This hotel is always comfortable and clean and staff is very friendly and accomodating.
October 22, 2012
Rated 5 out of 5 by FrequentTraveler13 Simply the BEST!
Another fabulous stay. This hotel is truly a gem. I cannot thank the staff enough. I am tending to spend my weekends here. Its home away from home.
October 21, 2012
Rated 4 out of 5 by BusinessTraverler 4-Night Business Trip
No major issues. Enjoyed the stay, room, food and service. Room was very clean and the bed very comfortable. The hotel was hosting two weddings and a reunion. There were no noise issues.
Staff was very helpful and friendly.
There was a cold snap during my stay and I discovered the heater was not working. It was fixed in less than 15 minutes.
Only other issue is with parking. Oddly shaped and can be a bit of a walk when the hotel is hosting night events.
October 17, 2012
Rated 5 out of 5 by Ollie03 great place for business or pleasure
Being on the club level has great benefits. The complimentary breakfast, all day access and evening wine and hors d'oeuvres is a lovely aspect. The staff in the morning and evening are
October 14, 2012
Rated 5 out of 5 by connie12804 Great Hotel
The hotel was excellent. The bed, pillows etc...were SO comfortable! The breakfast was awesome. However, the male waiters' personalities could use a upgrade, but the waitress was VERY sweet!
October 10, 2012
Rated 5 out of 5 by JSR1220 Great Stay!
The room was clean and the bed comfortable.
October 10, 2012
Rated 3 out of 5 by JerseyGuy Begining to show some age
I have been staying at this location a couple of times a year for years and it appears it is time for some updating. Things in the rooms are starting to show their age including the beds that are not all that comfy after years of use. Good updates include a new gym and the Link but the rooms, the restaurant and pool need just a bit of tlc. Overall still a pretty good place to stay just not quite what it once was a few year ago.
October 10, 2012
Rated 4 out of 5 by Raypugs Great staff .
Room very small and odd shape.Hotel hard to locate even with GPS.Poor parking location!
September 26, 2012
Rated 5 out of 5 by JoJo777 Excellent Stay!
I cannot thank Bill (Night Mgr) and Lisa (Front Desk) enough for making my stay perfect! As a Platinium SPG member, I have been to many, many Starwood Properties all over the World... I know what I want, what I can have, and what I should come to expect! They made me feel like family, and I am looking forward to my next stay in this beautiful spot of the USA. Thank you again Bill & Lisa!
September 25, 2012
Rated 5 out of 5 by BDGal The Best Thing About This Hotel Is.......
The best thing about this hotel is the people that work there!! They always make me feel at home. Let's see...this trip specifically...Bill (manager), Betty (concierge), Kathy (congierge), Pam (bar), Mike (restaurant) and of course, Marie (driver)!!! See you in a few weeks!
September 23, 2012
Rated 4 out of 5 by DNice973 This hotel has amazing views
For a relaxing romantic visit the Mahwah Sheraton is the perfect place. If your on the top floor in the Club Level.
September 19, 2012
Rated 5 out of 5 by mario1 A great place to stay
We were part of a wedding party which was to be held nearby. The hotel staff was fully briefed on the needs of the attendees to the wedding, coordinated beautifully with other arrangements which had been made like the transportation arrangements, and provided a wheelchair for my mother at a moments notice. All was much appreciated.
September 19, 2012
Rated 3 out of 5 by Nickname123 Comfortable hotel, quite isolated
Short counter in bathroom doesn't extend to the walls - its too short to put your travel toiletries on, and they were keeping the hair dryer on the limited counter space in there. As a result, needed to put make-up on in main room, but there are no mirrors in any proximity of a counter/desk/table, so that is made very difficult too. Also, poor lighting outside of bathroom, meant doing your hair or make-up there was very tough. The hotel and room were quite clean and spacious. The hotel itself if quite isolated - probably good for a convention where you don't want your guests to go anywhere. Internet is not free. You MUST have a car there if you want to get anywhere. Train station is only about a 5 minute drive away, but there are no cabs to bring you back to the hotel from there and its too far to walk on the busy highway, and the hotel doesn't offer a shuttle to get you there or back.
September 17, 2012
Rated 5 out of 5 by FrequentTraveler13 BEST IN BERGEN COUNTY
One of my favorite hotels. The tallest building in the area, beautiful garden, large property, very friendly and helpful staff, great SPG recognition, beautiful club lounge with very courteous hostess. Felt like home. Highly recommended. You will enjoy this SPG property. It has a fun elevator ride with a beautiful view. Lots of birds live on the property and its located amongst a beautiful mountain range.
September 13, 2012
Rated 2 out of 5 by traveler9697 Very dissappointing
The hotel is beautiful and the facilities are great. However, we could hear EVERYTHING that went on in the room next to us! The walls must be made of paper! We could clearly hear all the conversations being had by the people in the room next to ours. We walked around our room whispering so our neighbors couldn't over hear us. This was awful! We felt like we had no privacy in our own room.
September 13, 2012
Rated 4 out of 5 by ProfVA Very nice hotel
This hotel is very nice with big comfortable rooms. However, it is a "venue" hotel for weddings, bar mitzvahs, conventions, etc. So it can be noisy at night.
September 12, 2012