Rated 5 out of 5 by MLM13 The accommodations were perfect!
We had a wonderful stay, could't have asked for anything more.
September 10, 2014
Rated 5 out of 5 by Roshio Beautiful view
Beautiful hotel! great room, great view and the food was excellent. Well priced.
The only problem with the stay was that my wife got double charged on her credit card.
Overall wonderful stay!
September 5, 2014
Rated 3 out of 5 by IBM201408 Shoulda woulda coulda
I will not be staying at this hotel again, nor will I ever recommend it to anyone. This is too bad, because it's a stunning edifice with gorgeous surrounding scenery, beautiful rooms, great service, food, and amenities. This is rendered moot by unnecessary and avoidable shortcomings:
1) Sketchy Internet - Party like it's 1999 with 2MB/sec wifi. No, I'm not going to spend $12+/day for your high-speed wifi package. No in-room wired connections are available either, so there I streamed no shows during my stay.
2) Worthless A/C - lower the thermostat with no corresponding temperature change! No post-shower cool-down = sweat every morning until I get into my car (which has A/C with an actual working thermostat).
3) $4.60 bottled water - Don't drink the water: it's not complimentary. There was no price tag on mine, so coworkers had to actually tell me what was up with the bill on my corporate credit card (and how to get it taken off, but I'm not going to make AmEx pay for something that Sheraton pulled). Keep it! The fact that you would even consider pulling a low-rent stunt like this guarantees I won't ever be coming back.
September 4, 2014
Rated 3 out of 5 by HT26 No advance info - Club Lounge Close
We expected to see a nice view from the Club lounge with your great variety of Eve Hors D Oeuvres, but informed lounge closure upon check-in. We were so disappointed. If this was scheduled, hotel guests, esp who booked the Club floor, should have been informed in advance. Best, HT
September 2, 2014
Rated 5 out of 5 ALL GOOD!
COMFORTABLE & CLEAN ROOMS. PERSONNEL ATTENTIVE. BEAUTIFUL GROUNDS. CLUB UPGRADE VERY NICE WITH GOOD SNACKS.
September 1, 2014
Rated 3 out of 5 by Marc10is Conveniently located
Perhaps it s good hotel to hold a conference or exhibition. But as a platinum guest, I didn't find the comfort and quality of the hotel to be on par with other Starwood 4-star hotels. However, for anyone travelling up or down the east coast, it's a good strategic place to stop - right near the Tappin Zee Bridge.
August 30, 2014
Rated 4 out of 5 by momomf Good Room
The room we had was very clean; however, there was an area in front of the bathroom door the carpet was coming up.
August 27, 2014
Rated 4 out of 5 by GoingWoman Women Traveling Alone
this is a beautiful property and a great travel location for those at the NJ/NY border. I have just one concern... I don't like the parking situation when I arrive here at night. The lot is away from the hotel and blocked from view by a lot of landscaping (beautiful in the daylight). I just don't feel secure and would like to see the hotel remedy the situation.
December 10, 2011