Rated 5 out of 5 by WeddingJack Great experience
Came in for a wedding and really loved this place. Great room; lots of space, nice amenities, comfortable bed/pillows...Overall a very nice, new hotel. Staff were friendly and knowledgeable. Would definitely stay here again and might start using Sheraton hotels to see if they're all this nice!
August 12, 2012
Rated 3 out of 5 by Businessman No effort to resolve customer issue
The hotel facilities are fine. However, I was placed in a room next to very noisy service elevators, and where I could hear far too much of what was going on in the adjoining room. I asked for a change, but was told nothing was available. I was at the hotel mulitple nights, but no follow up.
May 7, 2012
Rated 5 out of 5 by Roshio Beautiful view
Beautiful hotel! great room, great view and the food was excellent. Well priced.
The only problem with the stay was that my wife got double charged on her credit card.
Overall wonderful stay!
September 5, 2014
Rated 4 out of 5 by SoccerFamily17 Great Mountain Views in the Fall
Great hotel to stay and view the beautiful colors of Autumn.
October 6, 2014
Rated 5 out of 5 by Grammie28 Great upgrade
Room and staff were fine. Breakfast in the hotel restaurant was very costly.The food was okay as well as the service. The bill was outrageous. Two of us got a side of eggs and a prepackaged bagel with cream cheese. The cost: $20. Four people cost over $70 with tip!
July 15, 2014
Rated 4 out of 5 by Washman6044 enjoyed my stay
my wife and i enjoyed our pre valentines day stay. a last minute get away made at 3pm the same day we stayed. the club was excellent. the two ladies that hosted the club breakfast were pivotal in that assessment due to their helpfulness. My wife absolutely enjoyed the bed/ room set up.
February 16, 2013
Rated 5 out of 5 by sirin Great location and very clean
The hotel is very clean and look active also the waiter are nice and welcome. I went to 3 location of Sheraton as well on my trip. but Mahwah is the cleanest . the most I happy is clean bed sheet and no smell of the pillos
thank you again to keep the Sheraton high quality.
June 19, 2014
Rated 3 out of 5 by FRENCH GREAT HOTEL
RESTAURANT : VERY GOOD, BUT THE BUFFET WASN'T, BEEN 5 NIGHTS EATING BUFFET FOR DINNER, AND WAS MORE FOR KIDS THAN ADULTS...LACK OF BOTTLE OF SODAS, WATER. ETC..WAS JUST JARS OF REGULAR SODA....AND THE HEAT WAS ALSO ANOTHER ISSUE, 2 NIGHTS ON A ROW WE WERE FROZEN OVER THE RESTAURANT...
November 8, 2012
Rated 5 out of 5 by firt33 My stay was short but wonderful
I found the hotel to be as nice in person as it did in the pictures and the staff to be amazing friendly and helpful. Even though I stayed only one night I made connections with a few staff members who were great to chat with. If I head back to the area I wouldn't stay anywhere else.
January 13, 2014
Rated 5 out of 5 by ConsulCT Sheraton Mahwah
If you are a frequent business traveler to Northern NJ the staff at the Sheraton Mahwah will make you feel at home. In particular I can't say enough good things about Pam and Lorrie as well as Marie, Karen and William. I hope to see these folks at the Sheraton for a long time.
January 24, 2013
Rated 5 out of 5 by BDGal The Best Thing About This Hotel Is.......
The best thing about this hotel is the people that work there!! They always make me feel at home. Let's see...this trip specifically...Bill (manager), Betty (concierge), Kathy (congierge), Pam (bar), Mike (restaurant) and of course, Marie (driver)!!! See you in a few weeks!
September 23, 2012
Rated 5 out of 5 by NYYanks527 Super Stay
Was in town immediatley following Super Storm Sandy. The hotel was heavily populated with emergency workers, so it was not a typical stay. however, the staff provided all of the standard levels of service I have come to expect here in spite of the circumstnaces. Great job!
January 29, 2013
Rated 5 out of 5 by megmyst great hotel - no bellmen?
Great hotel. Clean, water fountains in nice area to stroll around, glass elevator with views of hills. Not far from.Rt 17 - nice setting once you get to it. Surprised no bellmen on duty last 2 stays to help us with luggage. Had to use luggage racks ourselves & needed help.
June 11, 2013
Rated 4 out of 5 by Z1962 Good environment out side but...
I stayed 3 nights and very like this outside environment, but inside was not like outside because you can hear people talking in corridor, an India wedding reception,they made a big noise in middle night 1 AM, too bad.
August 11, 2014
Rated 5 out of 5 by Selva20 A comfortable place for a holiday
We stayed at this hotel for two days to attend a wedding that took place in this hotel. The hotel has a very large clean and comfortable banquet hall for weddings and functions. The room was clean with a good view of the mountain The service and food was excellent.
April 28, 2014
Rated 3 out of 5 by Ccs31 Weekend stay
Lobby is cold and not welcoming, however the rooms are very nice. Ability to turn off room air conditioning is a plus. Bedding is good, however pillows are too soft. Walls are paper thin, and doors slam rather than close softly. Wait staff in restaurant were fantastic.
November 16, 2012
Rated 2 out of 5 by TOMMY07920 July 11,2014
THIS HOTEL CLAIMS TO BE THE BEST IN THE AREA. HOWEVER THE FURNITURE IN THE ROOMS WAS OLD, CHIPPED AND IN NEED OF REPAIR. GIVEN THE OTHER HOTELS IN THE AREA I WILL USE ONE OF THEM ON MY NEXT VISIT. AND I WAS ON THE CLUB LEVEL AT THAT.
July 25, 2014
Rated 3 out of 5 by IBM201408 Shoulda woulda coulda
I will not be staying at this hotel again, nor will I ever recommend it to anyone. This is too bad, because it's a stunning edifice with gorgeous surrounding scenery, beautiful rooms, great service, food, and amenities. This is rendered moot by unnecessary and avoidable shortcomings:
1) Sketchy Internet - Party like it's 1999 with 2MB/sec wifi. No, I'm not going to spend $12+/day for your high-speed wifi package. No in-room wired connections are available either, so there I streamed no shows during my stay.
2) Worthless A/C - lower the thermostat with no corresponding temperature change! No post-shower cool-down = sweat every morning until I get into my car (which has A/C with an actual working thermostat).
3) $4.60 bottled water - Don't drink the water: it's not complimentary. There was no price tag on mine, so coworkers had to actually tell me what was up with the bill on my corporate credit card (and how to get it taken off, but I'm not going to make AmEx pay for something that Sheraton pulled). Keep it! The fact that you would even consider pulling a low-rent stunt like this guarantees I won't ever be coming back.
September 4, 2014
Rated 4 out of 5 by megmyst great hotel
love this hotel - i can take my dog, staff is friendly, bartenders nice. Rooms are normally great but last time ac did not work well. I was too tired to call about it in fairness to the hotel.
August 21, 2014
Rated 2 out of 5 by Jay23 Below avarage Room
Junior suite Is regular room. This is just room nothing special and room furniture is old and need improvement for SPG slandered. This hotel don't upgrade room or any facilities for being a Gold Member.
Hotel banquet facilities is good and Manager was helpful.
April 22, 2013
Rated 5 out of 5 by ND81 Festive and Enjoyable
As part of a wedding, we stayed at the Mahwah Sheraton. Not only were we in a festive mood, but there were other wedding parties that just added to our great mood. Great hotel and responsive staff! (Breakfast the next AM after a late night also hit the spot!)
July 8, 2012
Rated 4 out of 5 by BobJ21 Front Desk Team
I stay at a lot of hotels, and I am always surprised when the front desk team is not friendly to their frequent guests. The hotel is fine, the front desk needs to just smile a bit and make their guests feel welcome.
Maybe it was simply a bad day for them.
September 19, 2013
Rated 4 out of 5 by Corie60 met our needs
We needed a room in a hotel that accepted us with a dog on Christmas Eve. The Sheraton fit our needs - it was clean, the staff personable, bed was comfortable and a coffee maker was in the room . We slept well, showered and left early the next morning.
December 26, 2012
Rated 5 out of 5 by MarcieD Comfortable for a femal traveling alone
As a frequent business traveler, I look to stay at hotels where I feel comfortable traveling alone. This is a beautiful hotel, with attentive staff. I stayed in a beautiful business suite with amazing views of the fall foliage. Will definitely return.
October 24, 2013
Rated 3 out of 5 by trsmonica This Hotel is in a great location
This Hotel is in a great location,but need to add some life and spirit.
Also need to be maintain much better, outside they is always a smell from dirt, pavement full of whole, rooms old fashion its gives a much better impression that it really is.
September 2, 2013
Rated 3 out of 5 by Dfbortho Noise on floor was unacceptable
At midnight AND one AM I called the front desk to request security to have the extraordinarily loud wedding party (on a Thursday night) to please be quiet.
No success at all!
I strongly advise avoiding this hotel as it it obviously poorly managed.
September 15, 2013
Rated 3 out of 5 by unhappy My Stay
After checking in I brought my bags up to my room to discover that it hadn't been completely cleaned. there was no bedding and the trash was still in the bins. Additinally, the room had a very stale odor that reappeared the morning of check out.
April 26, 2013
Rated 5 out of 5 by Kevin2002 A Beutiful place
The front desk agents were wonderful. We had dinner at the Atrium bar and food was wonderfu Cara was very nice. Even though the hotel was sold out it was managed very nicely. Very professional staff. Would highly recommend
June 26, 2014
Rated 2 out of 5 by vaccaro13 experiense
All is good only in the ventilation grid every 5 minutes, a sound like a garbage disposal. had to change the number. stuck in an elevator - also nonsense. There is no shuttle service to the ski area - too well. And the rest - all very good
January 5, 2013
Rated 4 out of 5 by Steve Elevators
The property needs better elevator service. The waits were very long and each trip very crowded. I suggest contacting an elevator company to look at modernizing the units. The Otis Elevator Company offers some great upgrade opportunities.
April 29, 2013