Rated 3 out of 5 by dma623 Some concerns
The doors to the rooms close extremely loud so you are awakened all night by guests going in and out of their rooms. The rooms walls are also very thin so while trying to sleep, people in the hallways and in the adjoining rooms, who are very loud and inconsiderate, keep you awake. It is very hard to have a relaxing time away when you are unable to sleep.
October 7, 2013
Rated 2 out of 5 by dporf23 No valet? No bell service? No Security
Stayed here for a wedding and when I pulled up to the entrance, no one was there to greet us, for valet, or a bell hop for our luggage. I had to go inside, get my own cart, load it, and leave my wife alone with the cart while I parked the car. Then I had to walk back to the hotel, across a street with crazy buses dropping guests off. In addition, at night, there is 0 security. Anyone can walk into the hotel, take the elevator, and not even show a key. Very dangerous!
October 7, 2013
Rated 3 out of 5 by NYMako Mahwah Sheraton - my review
The Mahwah Sheraton is a beautiful hotel. The staff is helpful, and the hotel / rooms are clean. Some things that I think could be improved:
1 - Need a dresser to store clothes
2 - Air conditioner is in sufficient and blows on you during sleep.
3 - No plastic bag available for laundry
4 - Pillows, to me, were uncomfortable
5 - Could have free internet without having the customer sign up and have it removed from the bill.
Aside from that, it is an okay hotel.
October 4, 2013
Rated 4 out of 5 by strikerdani8 This hotel is huge!
This is definitely a great place to have a wedding. I was there for a friend's wedding, and there were 3 others going on at the hotel at the same time, but I never once felt like we were disturbed by any of the other groups. The service was all very good and it was very convenient to be able to go right up to our rooms at the end of the party. Just watch out for the elevators, which were slow and continuously getting stuck with people inside them while we were there!!
September 30, 2013
Rated 3 out of 5 by Planner923 A little tired and understaffed
I found the hotel was nicely situated on a beautiful parcel of land but was tired and understaffed. I tried to set up a wake up call but the guest services line was never answered. During the night it seemed that the hvac system shut off and the room became very stuffy. It turned on and off erratically and never maintained a constant temperature.
September 30, 2013
Rated 4 out of 5 by KOT69 Good hotel
This hotel was in the area of business meeting
September 29, 2013
Rated 5 out of 5 by jp100 nice and good
we attened wedding past two weeks. hotel nice and good clean. nice view out side. good location. staff was very helpful.
September 25, 2013
Rated 4 out of 5 by BobJ21 Front Desk Team
I stay at a lot of hotels, and I am always surprised when the front desk team is not friendly to their frequent guests. The hotel is fine, the front desk needs to just smile a bit and make their guests feel welcome.
Maybe it was simply a bad day for them.
September 19, 2013
Rated 3 out of 5 by Dfbortho Noise on floor was unacceptable
At midnight AND one AM I called the front desk to request security to have the extraordinarily loud wedding party (on a Thursday night) to please be quiet.
No success at all!
I strongly advise avoiding this hotel as it it obviously poorly managed.
September 15, 2013
Rated 1 out of 5 by Iqccnw123 Worst stay ever
Rooms in poor shape
Mold on bathroom ceiling. Room 2208
Furniture in bad shape
Club floor carpet is so wrinkled I tripped over i
Manager Alex followed up on nothing he does not understand customer service
Food ran out on club floor for break
On and on
September 13, 2013
Rated 4 out of 5 by Quiche Gem right off the highway
Hotel is in the middle of nowhere and yet close to a lot of things.You have to go there to see what I'm talking about. Beautiful fountain in front of the hotel, food is mediocre; not bad pricing. The room we had was beautiful. First room the ac didn't work nor the toilet too well so we were switched to another room that was even better than the first room. It ended up being a recuperation stay instead of what it was supposed to be but we had a great time, relaxed and would go back again next year. Mostly a hotel for business people. The refrigerator wasn't a decent size like the one we had at other hotels; it was so small. You cannot fit much in it but it was very cold. The size of the frig was the disappointing part of the trip.
September 7, 2013
Rated 5 out of 5 by NCsandhills Comfort and Convenience
This hotel's location is conveniently located on Route 17 in Northern NJ. Friendly and helpful staff and great facilities make for a pleasant and relaxing stay.
September 3, 2013
Rated 5 out of 5 by ADFBDFB always nice
have stayed here a few times, always nice
September 3, 2013
Rated 2 out of 5 by Pet629 Better looking on the outside
I was a little disappointed that the Club Lounge allowed children in there when serving alcohol. There was nickolodeon playing on the television. not something you would expect with traveling professionals or those who are set up for adult comfort. The kids were slamming doors all morning long as well.
The walls are so thin that you hear EVERY door slam. Housekeeping was vaccumming at 8:00 AM. Not my idea of quiet please. The sign we put out our door was ignored. Our bathroom door jam was broken and didn't close. The Television is too low so when laying in bed you neck hurts from the setting. It needs to be higher so when in bed it is comfortable to watch. There was only 1 robe in the room which was a room for 2. There were 3 bath towels, why not 4.
The continental breakfast we were told about was locked up at 10am when we went, we saw a sign that said open till 9am. No one informed us of that upon checking in. The check in girl was more pleasant that the checkout girl, but no one was overly friendly and no one was at the front to assist with any bags. We asked for an 1pm check in but was told the hotel was too busy, but when we got there at 3:30 it seemed empty. So our overall experience was nothing to brag about. Didn't get to relax as we planned.
September 3, 2013
Rated 3 out of 5 by Maggie27 Below Expectations
Overall the stay was average, decent/clean accomodations. However, I experienced minor inconveniences throughout my stay. For starters I just got out of the shower and there was a knock at my door, at approximately 9am, there were 2 maintenance people that wanted to come in to change matress boards, I do not understand why the hotel would have maintenance performed during a guest's stay, they should have issued a different room if there was a problem with the bed. I had opted for the bonus SPG points and not have housekeeping service the room, upon my return the 2 maintenance people had taken off my bedding and thrown it on the other bed. I asked front desk to have my room serviced and they complied. There should be better communication, as the front desk did not know that maintenance was happening at all. I later had issues with my key card and had to return to the front desk twice after calling from the phone by the elevator, they told me that I had de-magnetized my card and issued a new one, when I tried the new one it still did not work, so they sent maintenance by again to fix the card reader. To end my frustrations, there was a notice that water would be shut off from 11am-3pm on the day of my stay and that the bottled water would be complimentary, days after I checked out I received an updated bill with the water charged to my room. It is a small amount, however yeat another breakdown in communication and disappointing guest service.
September 3, 2013
Rated 3 out of 5 by trsmonica This Hotel is in a great location
This Hotel is in a great location,but need to add some life and spirit.
Also need to be maintain much better, outside they is always a smell from dirt, pavement full of whole, rooms old fashion its gives a much better impression that it really is.
September 2, 2013
Rated 4 out of 5 by Tolkin Nice Place
Jacuzzi non-functioning after suggested by staff.
August 28, 2013
Rated 5 out of 5 by Fern0750 This hotel has a great staff
I had a wonderful experience celebrating my sons wedding and I couldn't of asked for a better staff experience especially Lisa she made my stay perfect. I love her! Thank you so much
August 27, 2013
Rated 1 out of 5 by JagD Do not use this hotel!!
The food in the restaurant, I use the term food loosely, was terrible, expensive and barely edible. The staff looked bored, uninterested in guests and provided incorrect information.
The location was dreadful could not book a taxi or rent a car. For a Sheraton, it was dredful.
August 20, 2013
Rated 1 out of 5 by irritatedguest Poor Service!
Weak! Nobody at the counter when I checked in. Had to ring the "bell" several times. Gave me a room with someone in it. Back down to the front desk to ring the bell for another 5 minutes. No rooms left. Had to give me a twin. Checked out at 6:30 and again nobody at the counter and had to ring the bell. Get a clue, this is not 5 Start service and you shouldn't need a survey to figure it out.
August 17, 2013
Rated 5 out of 5 by Coffeemanken Made to feel special
We stayed on your club floor. This was a great idea. Never tried this before but we will do it again very soon.
August 12, 2013
Rated 2 out of 5 by CaliforniaVisitor Mahwah Sheraton
The hotel is in need of a facelift (paint chipping, holes in ceiling on 22nd fl. & pool). Front desk staff is rude (specifically Melissa has a bad attitude & never says thank you!) The housekeepers are pleasant, but I found a foreign clump of hair in the robe in the bathroom. Only 1 of 4 computers in Bus. Center works. The gift shop is a scary hole in the wall. Breakfast is not always fresh.
August 11, 2013
Rated 5 out of 5 by Christina35 Great place
Rooms were clean and nice. Beds were comfortable. Staff was helpful in getting items and directions.
August 9, 2013
Rated 5 out of 5 by Giants1985 Beautiful Hotel
The hotel grounds were very trimmed and kept up, beautiful scenery at hotel, and very clean rooms. Staff was extremely nice and willing to help with anything we needed. Definitely recommend to anyone staying, kids friendly too.
July 29, 2013
Rated 2 out of 5 by njs1 what needs to be done to get back what you use to have
work out room is below standard for this type and rate,business center, no privacy
July 23, 2013
Rated 4 out of 5 by Cscbalto Perfect for us
Friendly staff, clean hotel, easy in/out. Will stay here again.
July 21, 2013
Rated 5 out of 5 by CigarBob OUTSTANDING experience!
Due to a family emergency we had several family members spend a few days at this hotel. I called the hotel directly to ask about a reservation and John was able to help us out immensely for a 3 night stay. As a Platinum SPG member he upgraded us to a junior suite. The Club lounge had a wonderful selection of food and beverages both in the morning and evening.
More than anything the people at this hotel made our stay so positive. They are warm and appreciative and made us feel welcome and very appreciated.
Would HIGHLY recommend this hotel to business travelers and personal travelers alike. Thank you to John and all of the staff at this hotel for making us feel so welcome!
July 13, 2013
Rated 4 out of 5 by FrequentTraveler13 TRANQUIL LOCATION
POSITIVES: Very friendly staff, I was upgraded to a junior suite.The staff here are an asset. Thank you Jonathan, Alex, Lisa and others. Beautifully located amidst mountains.
NEGATIVES: House keeping staff were disturbing guests by knocking on their doors on the 22nd floor at 8 am in the morning. I had a do not disturb sign hanging outside and they did not knock on my door. I feel that this practice is unacceptable and rudely wakes up guests in the morning especially if they have had a late night or have checked in after a late night flight. I could distinctly hear the door knockings.
RESTAURANTS : I ate at FOUNTAIN VIEW restaurant and the staff there is very friendly. The food is good but some seats need to be cleaned as there are stains on couch seating areas, The breakfast here is AMAZING
POOL/TUB: Pool and hot tub located on the ground floor are amazing. You will need your room key for access.
OVERALL ATMOSPHERE: Family, seniors, Corporate guys and a LOT of WEDDING PARTIES. .
RECOMMENDATIONS: Kindly instruct housekeeping to not awaken guest at 8 am by knocking on their doors. Also please take care of hotel guests during wedding party times as they DO FEEL NEGLECTED. Multiple reviews to this fact are a testament.
OVERALL: An AMAZING SPG hotel. You will feel relaxed and energized here. Its located amidst mountains, has beautiful gardens and its away from the busy and congested NYC.
June 23, 2013
Rated 4 out of 5 by SabFan strange place ... but nice stay
the hotel appears to have seen much better days ... the propery just looks and feels dated ...
but the staff was excellent, the rooms were clean and comfortable, and the meeting rooms and services were very good
the location is a bit strange too ... Mahwah seemed an odd locale for such a big hotel (?) there is nothing else in the area
June 18, 2013
Rated 1 out of 5 by Willow16 Never returning
I wanted to surprise my husband on our 6 year wedding anniversary with a night at the Sheraton, since we got married here. They said they would provide " complimentary"strawberries and champagne. We got our bill and they charged us for it and lied saying they spoke to me about the charges! Furthermore they wanted to charge $12 for wifi which ended up not even working!! Horrible experience and I will never stay at a Sheraton again.
June 18, 2013