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Rated 3.8 out of 5 by 277 reviewers.
Rated 4 out of 5 by friendly environment Very friendly staff who worked hard to accomodate a very large group. November 22, 2012
Rated 3 out of 5 by Weekend stay Lobby is cold and not welcoming, however the rooms are very nice. Ability to turn off room air conditioning is a plus. Bedding is good, however pillows are too soft. Walls are paper thin, and doors slam rather than close softly. Wait staff in restaurant were fantastic. November 16, 2012
Rated 5 out of 5 by Great Service and a Pleasant Stay My mother and her nurse stayed here during a ten-day power outage following Sandy. Throughout their stay, the hotel and restaurant staff was helpful, attentive and courteous which greatly helped calm everyone's nerves. The room was clean, well-appointed and very comfortable. Everyone went out of their way to be helpfull. I will now plan on booking this hotel again for ourselves or when visitors come. November 11, 2012
Rated 3 out of 5 by GREAT HOTEL RESTAURANT : VERY GOOD, BUT THE BUFFET WASN'T, BEEN 5 NIGHTS EATING BUFFET FOR DINNER, AND WAS MORE FOR KIDS THAN ADULTS...LACK OF BOTTLE OF SODAS, WATER. ETC..WAS JUST JARS OF REGULAR SODA....AND THE HEAT WAS ALSO ANOTHER ISSUE, 2 NIGHTS ON A ROW WE WERE FROZEN OVER THE RESTAURANT... November 8, 2012
Rated 4 out of 5 by Very nice property. This is a very nice hotel for the area and offers everything you need. The gym is great and the Club level is also very nice. One of the few properties in the NY/NJ area that offers free parking. October 25, 2012
Rated 5 out of 5 by Great Accomodations I had to be in the Suffern, NY area and found this hotel to be close and very comfortable. The staff was friendly and the accomodations were much better than expected, especially for the price. The food was better than average! October 23, 2012
Rated 4 out of 5 by the hotel has a great location At check-in, we were not informed of the $75 fee for pets. October 22, 2012
Rated 4 out of 5 by Comfortable/clean hotel This hotel is always comfortable and clean and staff is very friendly and accomodating. October 22, 2012
Rated 5 out of 5 by Simply the BEST! Another fabulous stay. This hotel is truly a gem. I cannot thank the staff enough. I am tending to spend my weekends here. Its home away from home. October 21, 2012
Rated 4 out of 5 by 4-Night Business Trip No major issues. Enjoyed the stay, room, food and service. Room was very clean and the bed very comfortable. The hotel was hosting two weddings and a reunion. There were no noise issues. Staff was very helpful and friendly. There was a cold snap during my stay and I discovered the heater was not working. It was fixed in less than 15 minutes. Only other issue is with parking. Oddly shaped and can be a bit of a walk when the hotel is hosting night events. October 17, 2012
Rated 5 out of 5 by great place for business or pleasure Being on the club level has great benefits. The complimentary breakfast, all day access and evening wine and hors d'oeuvres is a lovely aspect. The staff in the morning and evening are exemplary. October 14, 2012
Rated 5 out of 5 by Great Hotel The hotel was excellent. The bed, pillows etc...were SO comfortable! The breakfast was awesome. However, the male waiters' personalities could use a upgrade, but the waitress was VERY sweet! October 10, 2012
Rated 5 out of 5 by Great Stay! The room was clean and the bed comfortable. October 10, 2012
Rated 3 out of 5 by Begining to show some age I have been staying at this location a couple of times a year for years and it appears it is time for some updating. Things in the rooms are starting to show their age including the beds that are not all that comfy after years of use. Good updates include a new gym and the Link but the rooms, the restaurant and pool need just a bit of tlc. Overall still a pretty good place to stay just not quite what it once was a few year ago. October 10, 2012
Rated 4 out of 5 by Great staff . Room very small and odd shape.Hotel hard to locate even with GPS.Poor parking location! September 26, 2012
Rated 5 out of 5 by Excellent Stay! I cannot thank Bill (Night Mgr) and Lisa (Front Desk) enough for making my stay perfect! As a Platinium SPG member, I have been to many, many Starwood Properties all over the World... I know what I want, what I can have, and what I should come to expect! They made me feel like family, and I am looking forward to my next stay in this beautiful spot of the USA. Thank you again Bill & Lisa! September 25, 2012
Rated 5 out of 5 by The Best Thing About This Hotel Is....... The best thing about this hotel is the people that work there!! They always make me feel at home. Let's see...this trip specifically...Bill (manager), Betty (concierge), Kathy (congierge), Pam (bar), Mike (restaurant) and of course, Marie (driver)!!! See you in a few weeks! September 23, 2012
Rated 4 out of 5 by This hotel has amazing views For a relaxing romantic visit the Mahwah Sheraton is the perfect place. If your on the top floor in the Club Level. September 19, 2012
Rated 5 out of 5 by A great place to stay We were part of a wedding party which was to be held nearby. The hotel staff was fully briefed on the needs of the attendees to the wedding, coordinated beautifully with other arrangements which had been made like the transportation arrangements, and provided a wheelchair for my mother at a moments notice. All was much appreciated. September 19, 2012
Rated 3 out of 5 by Comfortable hotel, quite isolated Short counter in bathroom doesn't extend to the walls - its too short to put your travel toiletries on, and they were keeping the hair dryer on the limited counter space in there. As a result, needed to put make-up on in main room, but there are no mirrors in any proximity of a counter/desk/table, so that is made very difficult too. Also, poor lighting outside of bathroom, meant doing your hair or make-up there was very tough. The hotel and room were quite clean and spacious. The hotel itself if quite isolated - probably good for a convention where you don't want your guests to go anywhere. Internet is not free. You MUST have a car there if you want to get anywhere. Train station is only about a 5 minute drive away, but there are no cabs to bring you back to the hotel from there and its too far to walk on the busy highway, and the hotel doesn't offer a shuttle to get you there or back. September 17, 2012
Rated 5 out of 5 by BEST IN BERGEN COUNTY One of my favorite hotels. The tallest building in the area, beautiful garden, large property, very friendly and helpful staff, great SPG recognition, beautiful club lounge with very courteous hostess. Felt like home. Highly recommended. You will enjoy this SPG property. It has a fun elevator ride with a beautiful view. Lots of birds live on the property and its located amongst a beautiful mountain range. September 13, 2012
Rated 2 out of 5 by Very dissappointing The hotel is beautiful and the facilities are great. However, we could hear EVERYTHING that went on in the room next to us! The walls must be made of paper! We could clearly hear all the conversations being had by the people in the room next to ours. We walked around our room whispering so our neighbors couldn't over hear us. This was awful! We felt like we had no privacy in our own room. September 13, 2012
Rated 4 out of 5 by Very nice hotel This hotel is very nice with big comfortable rooms. However, it is a "venue" hotel for weddings, bar mitzvahs, conventions, etc. So it can be noisy at night. September 12, 2012
Rated 2 out of 5 by Alright stay I did not like my room, it was a corner room. It was really small. I just did not like it considering the fact that I am issues with tight spaces. I called the desk clerk and she was quite snobby and she told me the only other traditional room available has two queen beds. Since I was there with my partner i did not think this would be a good fit. Then I tried to turn tv on and to my suprise the remote did not work. I had to wait 30 minutes for a tech. September 12, 2012
Rated 5 out of 5 by This hotel is beutiful The hotel was beautiful. Only down fall was the breakfast it could have had more variety of drinks instead of just coffee. I would recommend this hotel anyone September 12, 2012
Rated 4 out of 5 by Comfortable Stay Sheraton Mahwah Hotel is a beautiful building--inside and out. Spacious parking lot. Room we had was nice and clean. When we called for extra towels service people provided to us asap--awesome! Thanks for a wonderful stay. September 9, 2012
Rated 5 out of 5 by Excellent Hotel Had a great stay. Nice room. September 5, 2012
Rated 5 out of 5 by very nice hotel clean and comfortable rooms are well appointed September 4, 2012
Rated 2 out of 5 by Unsatisfactory This hotel has great features, But the room i stayed in was unsatisfactory. For the price i paid and being the that bathroom sink was clogged up and took about 20 minutes for it to drain. I was unhappy with this room. August 29, 2012
Rated 5 out of 5 by General Exelent rooms,food and personnel Would recommend to anyone to stay August 22, 2012
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