Rated 1 out of 5 by slava This hotel is very unprofessional
I had a very bad experience during my stay. I had a reservation with a reservation number on hands and front desk person was refusing to provide me with a room. I had to call my attorney before he agreed to give me my reservations.
When I complained, I was offered a breakfast coupon which was not valid for Saturdays and Sunday even though I was staying in the hotel for Saturday and Sunday only.
I will never stay at this Sheraton hotels again in my life and will not recommend it to any of my friends and patients.
Hotel that treats their costumers with such attitude does not deserve loyalty.
June 24, 2013
Rated 1 out of 5 by N222 Gross
I typically stay at SPG properties and have come to expect a certain level of accomodation that was not met with this Sheraton property. After a long day of travel and business meetings I simply wanted a hot shower and a good nights sleep. Unfortunately what I got was a cold shower in a tub that didnt drain (room 436). With another big day in front of me I didnt bother telling the staff - I checked out of the hotel and drove home over night. This property needs to be updated, better liens and have someone take a look at that plumbing.
October 24, 2013
Rated 2 out of 5 by yellowbowmaster This is an old hotel with very poor eating facilities
Each day during our recent 5 day stay one of the following items were NOT acceptable:
1. Room garbage can not emptied
2. Second roll of toilet paper not replaced
3. Creamer for coffee not replaced
4. Bath tub not cleaned
5. Never had a single bar of soap replaced
6. Resturant staff during the week were excellent, by Friday it was a nightmare in there. Not even able to get served on Sunday morning even after going into the kitchen twice and asking the 2 staff I saw on numerous occasions even for just a cup of coffee.
November 4, 2013
Rated 2 out of 5 by JohnDoe42 OK location, Staff needs training
We have stayed at several Sheraton's this year and frankly the staff performance has been abysmal. Our stay this weekend at the Sheraton Portland Airport was a good example. We checked in, got our keys to a 2nd floor room and the keys didn't work. So we had to drag our luggage back down to the front desk where, we got a dismissive apology from the clerk. When we asked him what an "enhanced room" was for SPG Gold members, he told us "they have different amenities". When pressed further, we got no information. We did however get a room 150 yards away from and facing a main runway at Portland Airport. How that is an "enhanced room" boggles my mind. This is just the latest instance of Sheraton staff being dismissive and not nearly as well trained as Westin staff. Sheraton could learn a lot from the way Westin does things and that would benefit Starwood since we can't always stay in a Westin property.
November 25, 2013
Rated 3 out of 5 by Tallman Not up to par
I stay in Starwood hotels over 50 nights each year; this property missed the mark for me. -The window in my room did not seal properly and daylight was visible through the gaps in the frame
-Water pressure in the shower was awful
-My room was located next to an HR office where the employees blasted their radio (very audible through the thin walls)
-I was located next to housekeeping/ maintenance access with noise starting pretty early in the morning
-The fixtures were not exactly clean, dust webs were visible along with layers of dust
-The club level breakfast was good (positive note)
September 24, 2012
Rated 3 out of 5 by Scoopo Wake up call
Automated wake up call did not work. We called and the system repeated correctly our request but the phone never rang. We were lucky we did not miss our plane
December 5, 2013
Rated 4 out of 5 by FL334 convenient location and friendly staff
After a long day of flying we were pleased with how easy it was to get to hotel. Once there we were met with friendly staff at front desk, restaurant and shuttle service to our rental car.
December 2, 2013
Rated 3 out of 5 by phaque rates
room was ok but i am still trying to figure out the rates. two rooms reserved at the same time for one week apart (coming and going) supposedly basically the same room: basic room with one king size bed for two adults. the second week's reservation cost me $25.00 more then the previous week--$30.00 by the time you add taxes, etc. we were "upgraded" to a mini suite the second week but it was not requested, needed, or wanted. not pleased and can't offer more of a review then this as it colors the whole experience and makes the room seem shabier then it probably actually was.
November 8, 2012
Rated 4 out of 5 by Nan47 Good Experience
The airport shuttle to and fro was quick and drivers were friendly and informative. Once we got settled @ the hotel, we took the tram into Portland for some sight-seeing and dinner, which was really fun. We wouldn't have even known about easy tram access if the driver of the shuttle hadn't mentioned it to us. The hotel will even deliver you to the tram station. They will take you just about anywhere in the area, which is a really nice and appreciated service. We enjoyed our stay; nothing fancy, but nice. All personnel we had interaction with was friendly and professional.
July 14, 2012
Rated 4 out of 5 by Irishlass Nice hotel
Rooms were spacious! Beds were comfortable.
December 3, 2013
Rated 1 out of 5 by unhappyperson Never again
This room was not at all worth the price. The lighting in the bathroom was horrible if you use any kind of makeup. The magnifying mirror was totally in the wrong place against a wall with NO lighting and it was not working we had to stick toilet paper in it to make it stay. The floor was sticky in the bathroom my slippers kept sticking to it. The toilet paper was so far away from the toilet you need 6ft arms. No plugs around the room to use Iron except for on the desk . Our food (room service) came incorrect not to mention the opened bottle of half used ketchup. This room was awful and we left early. Should have been a 65.00 room instead of instead of what we paid,never again! Now I bet you wished you would not have asked about our stay.
July 15, 2013
Rated 3 out of 5 by PDXSVQ2 Basic Sheraton, Housekeeping needs to improve
Overall the hotel was ok. Basic U.S. business/airport hotel. Lobby was very noisy due to layout of the restaurant and bar. Exercise room has a glass wall that opens to the main hallway from front desk to elevators - you get to workout "on display".
The room was not well cleaned. Big carpet stain just past the entry hallway.
Lots of long, stray hairs in the sink and tub. If they missed those, the bathroom could not have been very well cleaned.
Would I stay here again? Maybe, but I would consider the other hotels in the area first.
June 8, 2013
Rated 5 out of 5 by PamperedMary Wonderful place to relax!
What a terrific vacation! My husband and I had a four day weekend together enjoying our Club Floor upgrade and Gold status free internet. I stayed on for another 11 days on my own and my husband will rejoin me for my final weekend.
I have felt pampered, and completely safe as a woman alone in the hotel. I have particularly enjoyed my times in the Club Floor lounge and the room service meals were not only very tasty but they also arrived extremely fast! Everyone of the staff members I have dealt with has gone out of their way to see that my every desire has been met.
I am already booked to be back here a couple of times in the fall & I plan to return many more times in the future!
I needed some quality "me" time and this was the perfect place to come!
April 18, 2012
Rated 2 out of 5 by michaelt080 Portland Visit 10/22-10/24
I was very unsatisfied with this hotel. The hallway smelled like cigarette smoke. The bathroom mirror was below my line of sight forcing me to squat, or stand on the other side of hte toilet to be able to look into it and I am not tall, barely 6 feet tall. The shower didnt drain well. I was told that I had a Jr. Suite but the room was almost identical to the room of my colleague. I dont think an additional 2 feet for a room makes it a suite. The Club Level was nothing special. The breakfast wasn't availalbe there, you had to go down to the restaurant downstairs. The coffee was cold, and stale. Overall, just a poor experience. I expect top notch services and amenities when I stay at a Starwood hotel, and this definitely did not meet my expectations. I will be traveling up to Portland at leasdt once a month for business and I can promise you that I will never stay at this hotel again.
October 25, 2013
Rated 3 out of 5 by NALSpal Below standards
Card keys would only work after trying 2 to 15 times. Clerk said they were very "sensitive." The bathroom was too small, could barely get in the door. Sink should be outside of bathroom. Bathroom mirror was not over the sink. Swing mirror would not reach the wall mirror to check the back of your hair. Mirror in room did not have plug ins close so two women could get ready at same time. No mirror over desk. Maids did not always take used glasses and replace plastic bag in ice bucket and only had one washcloth one day. No TV guide. Could not check out without standing in line at desk (no paper copy under the door and could not check out on TV). Was a struggle for 3 women to get ready in the morning as we all had to leave for conference sessions at the same time.
October 24, 2012
Rated 5 out of 5 by kiowavt Well run hotel with great staff right at the airport
We love this place. Great service. Nice rooms. Gym is pretty decent (ellipticals, free weights and more). Club Lounge nicely run. Clean every visit (and we have had many). Great help from the front desk over and over, so much so we know Natasha by name and her great customer service (and skill with room placement, etc). Unlike some hotels, our status is always noted, and treatment is great. We love watching the planes land and leave. You will have to ask if you want that for sure, or ask if you want a room away from that.
November 25, 2012
Rated 5 out of 5 by 3Runners Friendly staff
Thank you for a lovely stay in Portland! We were in town to run 15K and needed a comfortable, quiet place to call home for the weekend. Danni in the Club room was warm, engaging, and kept the place looking great, despite the numbers of people. The young lady who checked us in,(sorry I didn't catch her name) was friendly and warm also, as was the concierge/shuttle drive on Saturday night. I would definitely stay here again!
October 14, 2013
Rated 4 out of 5 by Joelle good base for exploring
room was fine, comfortable bed, lots of towels and pillows, but kitchen was "being renovated" - breakfast was a small boring tasteless buffet. And 18% servidce charge tacked onto the bill. Cold eggs covered with cheese (my daughter is lactose intoleranbt), half-empty fruit platter which was not refilled until we were leaving, minimal choice of bread. Portland is known as a foodie heaven and this was a stark contrast to the rest of the food we were eating on our trip. Very disappointitng to have to start a day this way.
September 7, 2012
Rated 1 out of 5 by UC13 Not up to other Sheraton standards
This was by far the worst Sheraton I have ever stayed at. The room had gross carpet with a lot of stains and paper thin walls. There was a huge convention going on and the patrons were very loud, both inside and outside the rooms and we could hear it all. The club floor hours we were given were not adhered to-it was closed by 8:30 at night instead of the 9:00 time on the paper they gave us and breakfast was over at 9:00 instead of 10. We got there at 8:45 and everything was being put away. That being said, the front desk staff was very nice and very helpful about catching the shuttle to the airport. The beds in the room were comfortable and the sheets were good quality. Overall, though not a pleasant experience and definitely not up to the same standard as other Sheratons.
July 2, 2013
Rated 2 out of 5 by CustomeronbusinessinPortl There's a lot of mold in the hotel
When I walked in my room I was hit square on with mold and mildew smell and the ceiling above the shower was almost black because of mold. I'm allergic so it was an interesting stay.
There were many things in the room that were chipped, broken or in need of repair, the only really nice thing was the bed.
The staff was great, Jake Johnson who checked me in was terrific and so was the shuttle driver who took me to the airport the day I checked out, but the room was really worn and not very clean.
August 22, 2013
Rated 4 out of 5 by Jme4 Nice little extras
This is the second time I have stayed at this hotel. The staff is very friendly and accommodating. I love the new little extras they've added to the room. A couple bottles of water (free of charge) shower puff & gel, nail file, cotton balls, etc... It's just a nice extra touch. I did request that our rooms be away from any end hallway exit doors and they were happy to comply. I would reccommend this to everyone! Last year, I was just a few doors down from the exit door and it was so loud when it closed, that even when I was awake it startled me. Also it is called the "Airport Sheraton" for a reason. You can almost touch the runway if you are on the backside of the hotel. This makes it difficult to leave your windows open for fresh air. Over all, a very pleasesant stay this year.
June 5, 2013
Rated 4 out of 5 by wildbill65 Staff
Shuttle drivers are customer oriented and customer service is excellent.
Front desk staff excell at customer service, especially Kelly. She has provided excellent customer service onevery one of my visits, she also signed me up as an SPG member. During my last stay I was on the fifth floor, there was a noise issue with a rooftop compressor, (I'm assuming). When I brought it to her attention, it was "fixed" within 10 minutes. I've not seen that quick of a response, ever. She is very professional and polite.
November 7, 2012
Rated 4 out of 5 by SPGGuest2012 More than adequate and convenient
Room nice - needs a little update but comfortable
Room temperature - nice and toasty
Water temperature - water temp not consistent
Customer service - very nice and very helpful. Had a little problem and they were very accommodating fixing it. Shuttle drivers were great.
October 30, 2013
Rated 5 out of 5 by Shines56 Exceeded my expectations
My arrival to the hotel after a long flight was around 1 a.m. I had not eaten and asked the front desk what was open so I could get a bite to eat. He said they had 24 hour room service. When I got to my room I looked around and there waiting for me was a plate of chocolate dipped strawberries that my boyfriend had ordered and a note from him welcoming me back. The hotel didn't have to accommodate his request but this was a wonderful surprise. The hotel definitely exceeded my expectations. Thank you.
December 19, 2012
Rated 4 out of 5 by ConditionOne Excellent option for a PDX airport hotel
A pretty good airport hotel! Booked a Club Level room, and it was clean and renovated. The Lounge is open 24/7 with a stock of soft drinks and chips/snacks to grab. Happy hour includes two alcoholic drinks, and breakfast has a continental breakfast with a waffle iron. A plus is that breakfast is served at 5am for those who have early morning flights. A shuttle to the airport runs every 15 minutes.
Airplane noise can be a problem though, and earplugs are available next to the bed if you need them.
March 3, 2013
Rated 3 out of 5 by Arizona47 Food and Beverage
Breakfast food & service was very good. Friendly staff member.
Dinner was mediocre at best and it looked like the restaurant was short staffed the evening we had dinner.
November 4, 2013
Rated 5 out of 5 by Reta412 This hotel has a lot to offer its customers
The location was wonderful and the hotel would shuttle you wherever you wanted to go. The employees always had a smile for you. The room was comfortable and clean.
November 4, 2013
Rated 3 out of 5 by Friends4Ever UNclean floors
Too many hairs all over the place, bathroom floor, counter, room table. Just unbelievable.
I booked this hotel because I have stayed in Sheraton before and never had any issues. But this one stay just changed it..
October 31, 2013
Rated 4 out of 5 Good stay
I stayed for one night for an early conection. The staff were great. Breakfast was good. Shuttle service from the airport was somewhat slow, aprox 30 min wait while all othe other hotel shuttles came and went but very efficient on return to airport in the morning. Other issue was that the room was a bit worn, tile off in bathroom and a few chips in the bathtub. but the price was right, the staff were great and overall i would stay here again if i was conceting through Portland airport.
July 25, 2012
Rated 2 out of 5 by RJ56 Another Bad Experience
Thus is the second bad experience at this hotel. The first time the hotel had no AC on a unusually hot day. This time, the room I was given smelled like mildew. Also, the TV's in the gym didn't work. To top it off, my early morning wake up call never came. Fortunately, I woke up onmy own and didn't miss my flight. The front desk help could use a refresher on customer service. I am disappointed - especially since I used points for this stay. This didn't feel like a reward for loyalty.
October 3, 2012