Rated 2 out of 5 by BigBill Location not much else
Perfect for catching a 0700 flight as I and a friend did. He got his room from a discount site, I'm a Platinum & made reservation. We got the same basic room but on different (mine on SPG floor) levels, his actually higher. Lounge food rather disappointing, not a beverage but water & Coke at night, not even Ginger Ale or juice, very very poorly stocked Club Room. Breakfast had attendant more like a guard watching plastic wrapped unappetizing food. Room needs update on decor but was very quiet despite airport proximity. Will stay again, but I expect action. NOt up to expectations but perfect transport in a.m. to terminal.
October 11, 2014
Rated 2 out of 5 by kristieI Nice hotel, but has issues
The facility is clean and nicely decorated. Bed was comfortable as well. Noise is a problem, which I'm assuming is known since earplugs are provided. The airport noise was not an issue but at 4:30 in the morning an alarm clock from another room went off and actually was loud enough, i got out of bed thinking it was in my room. The plumbing was awful. The toilets in my room and down in the lobby restrooms all had to be flushed numerous times just to get them to fully work. The ones in the lobby restrooms were often found "full" because the last user didn't notice or didn't bother flushing numerous times. That is unsanitary.
October 23, 2014
Rated 1 out of 5 by Sulit Would not stay here again
Service was spotty, club floor lounge is a disaster, including food and service (except for the person working Friday). Other staff were unprofessional and not knowledgeable. Coffee/espresso maker was not working most of the days, and your staff did not seem to know or care. Fire alarm went off as we were leaving our fifth floor room to check out to go to an appointment, there was no diagram at the elevator of where the stairs are, and when I called on the house phone I was told only the elevators would be working again right away. They weren't and we carried our luggage down five flights.
August 24, 2014
Rated 1 out of 5 by StayattheHampton1 The worst Hotel in the united states??
After 20 hours of dancing and standing on my feet in workshops I went to my room and listened to doors slamming so hard it shook the very walls of the room for virtually the entire rest of the night until I finall just got up again facing another long workshop day and night of dancing with NO REST !!
It was absolutely Terrible!! the worst hotel stay I have ever stayed at in the CONUS except the last time I stayed at that hotel.
To add insult to injury the hotel staff tossed approx $40 dolalrs worth of organic food I had yet to pick up. it just made me sick they couldnt have set it aside for a couple hours. REDICULOUS I will probably tell 500 people the terrible experience I had there before I get tired telling the story..
July 15, 2014
Rated 5 out of 5 by Traveler79 aathis hotel provides great services through excellent staff
This is a great hotel to use when using PDX! he facilities were great and the service provided by the staff was unsurpassed. Our stay made an early flight bearable. Thanks!
September 29, 2014
Rated 3 out of 5 by Businesstravelersince91 Didn't get Reserved Room
I booked a room at this hotel specifically because it had two queen beds available, which I needed since I had my three kids staying with me. When I got there my guaranteed room was not available, so they gave me a King accessible room right next to the main floor exit. They did put a roll-a-way bed in the room, but one of my kids still had to sleep on the floor (with a queen/queen room we could have had two in each bed). In addition to the bad bed situation the exit door slammed after each person exited, which made it difficult to sleep after 5:00 a.m. (it is an airport hotel and lots of people were using that exit).
March 21, 2012
Rated 2 out of 5 by Mary3907 OK hotel for 1 night airport stay
This hotel is okay for a 1 night stay close to the airport. Tried to get into the Aloft hotel as a 1st preference but it was sold out. The rooms are small, the ceilings are low, and while they've updated the rooms, some things just can't be updated. The wallpaper was coming off the wail in the bathroom where the pipes came out of the wall and the toilet paper holder was far away and behind you on the wall. The plug in the bathroom was far away from the mirror & the hairdryer cord was barely long enough. There are no power outlets near the bed to plug in a cell phone or other device. This is an old hotel that probably should be torn down and rebuilt. Not up to current Sheraton standards.
July 22, 2014
Rated 1 out of 5 by LaRue117 Very disappointed
This hotel did not meet my expectations for a Starwood hotel. The facilities were very disappointing, especially at this price point. The staff was wonderful but I had to change rooms twice--first because of elevator noise and second because the carpet was so dirty I didn't want to take my shoes off. The noise from the adjoining rooms was very intrusive. I travel frequently and, for the record, this is the first bad review I have ever written.
August 19, 2014