Rated 2 out of 5 by Patrick89 This hotel needs improvement
Overall, this hotel did not totally meet my expectations as a Starwood hotel. The facilities were very old, especially at this price point. Even though, the staff was really nice, but I had to mention that the room that i stayed has plumbing leak on the bathroom ceiling and the toilet paper and one of the towel got wet already when i first came into the room. I am so disappointed! And the cup in the room for drinking water is very dirty, and the cup looks like being there a a decade! Oh my god! This hotel really needs improvement.
September 1, 2014
Rated 4 out of 5 by JohnnyJones88 Great stay at airport location
The Staff is very friendly, helpful, and expeditious. They provided extra towels, coffee, directions, dining and bar suggestions, and never recommended a dud. Moving around is easy either with a rental car or taking the shuttle to one of two light rail stations nearby. I have never seen a hotel provide hearing protection before, but we did not need it in our room by any stretch. My toddler loves watching planes take off and land, and the room was not good for "plane spotting", but everything was new and clean in the room, with good, easy-to-access wi-fi that worked uninterrupted and with high quality the whole two weeks of my stay. The bar beer selection is a nice mix of local and national brands on tap, and the food is above average for a hotel restaurant. I would stay there again without hesitation.
September 2, 2014
Rated 1 out of 5 by Sulit Would not stay here again
Service was spotty, club floor lounge is a disaster, including food and service (except for the person working Friday). Other staff were unprofessional and not knowledgeable. Coffee/espresso maker was not working most of the days, and your staff did not seem to know or care. Fire alarm went off as we were leaving our fifth floor room to check out to go to an appointment, there was no diagram at the elevator of where the stairs are, and when I called on the house phone I was told only the elevators would be working again right away. They weren't and we carried our luggage down five flights.
August 24, 2014
Rated 5 out of 5 by TXDennis Great bar/dining experience
Have stayed at this hotel many years, and over the last 12, have been extremely impressed with Rocky. He always remembers us and makes us feel welcome! A positive spokesperson for Sheraton.
September 1, 2014
Rated 4 out of 5 by Cobra Two Areas fo Concern
Overall, this particular Sheraton is a pleasant property, e.g., in comparison to the shabby Sheraton Phoenix Airport.
However, one major disaster: we went to go to bed and discovered that the sheets had not been changed after the previous occupant and there was evidence of body hair in both beds - ughh!!!!!!.
Second thing, there are no luggage carts available when you check in. When I asked for one, I was told that the bellman would bring it to me, but he was out driving the shuttle to the airport and would return in 10 minutes. No one else could get the carts?????. So, we took our own 5 suitcases to the room. If you can't staff to do the job, don't prevent customers from taking care of themselves.
By the way, the restaurant is very good, particularly for an airport hotel, again in comparison to the inadequate Phoenix airport hotel.
August 27, 2014
Rated 3 out of 5 by Max2356 Outstanding Staff
The hotel is average at best for a Starwood property, but the staff are well trained providing excellent service and hospitality.
August 30, 2014
Rated 2 out of 5 by Mary3907 OK hotel for 1 night airport stay
This hotel is okay for a 1 night stay close to the airport. Tried to get into the Aloft hotel as a 1st preference but it was sold out. The rooms are small, the ceilings are low, and while they've updated the rooms, some things just can't be updated. The wallpaper was coming off the wail in the bathroom where the pipes came out of the wall and the toilet paper holder was far away and behind you on the wall. The plug in the bathroom was far away from the mirror & the hairdryer cord was barely long enough. There are no power outlets near the bed to plug in a cell phone or other device. This is an old hotel that probably should be torn down and rebuilt. Not up to current Sheraton standards.
July 22, 2014
Rated 3 out of 5 by BigV Motion sensing thermostat needs to go
The room was comfortable, however, the A/C thermostat was the motion sensing type that shuts down once you are in bed. Consequently, the room temp would alternate between cool and comfortable to hot and steamy. I literally woke up every two hours, got up to activate the motion sensor, then went back to bed. Definitely NOT a restful night. I would gladly pay more for the additional electricity to get a good night's sleep.
August 25, 2014