Rated 4 out of 5 by DMG1958 Going Green
I made the mistake of placing the "Green" plackard on the door. I thought it meant they wouldn't clean the restroom, and/or make the bed. Did that myself. Instead, it meant they never came into the room at all. Coffee was never replenished the entire time of my stay. Let your cleaning staff know that they still should at least take care of the coffee.
The remainder of the staff was excellent. Very friendly and eager to please.
April 24, 2015
Rated 3 out of 5 by mamalimt Great Hotel
Great hotel. Mountain view rooms, along with Denver skyline room views.
Great sceneries. Great food, nice bar.
It's overall a pretty good hotel.
Definitely recommend it for everyone who is travelling towards Denver/Metro area.
March 18, 2015
Rated 4 out of 5 by Husky37 Mike Lahovsky
We found the hotel and our room at the club level very nice ,well furnished and very comfortable. Only problem we found was the furnace, while it worked just fine it was as loud as a freight train driving through your room, not sure if it was just this room but that is something that definately needs some attention. Thank you
February 23, 2015
Rated 1 out of 5 by JenMc54 Nice hotel but overshadowed by complete DISAPPOINTMENT
Very disappointed... I live 5 minutes from this hotel. The ONLY reason I booked there, was to get a suite with a jacuzzi for an early Valentines celebration. I was promised that numerous times by hotel staff, told them if there wasn't a jacuzzi in the suite, there was no way I wanted the room. I paid a very hefty rate and must have called to confirm the jacuzzi about 5 different times before check in. Each time, told "yes mam, your suite is with a jacuzzi". Never would I have booked the room WITHOUT one. So imagine my surprise to find no jacuzzi in the room! Just a bath tub. The only thing that was offered to me then, were some free drink tickets. After speaking with a manager, they said sorry, but that there was no way to actually guarantee a suite with a jacuzzi. What is the point of a reservation then?! And why is numerous hotel staff telling me that I'm confirmed for that suite then? I travel a lot for work and always try to book Starwood hotels. But sadly this may be the last time, I am very upset. I basically paid more than half my rent to stay in a hotel for two days, five minutes away from my home. I understand issues like this may happen, but the lack of customer service, effort and compensation to make things right, was horrible. I expect better from hotels like this. Oh and the tv and satellite dish stopped working 2 hours after checking in.
February 14, 2015
Rated 1 out of 5 by 2930 Don't stay here
While checking in there was an employ standing at the front desk just staring and being rude. The parking garage was scary, the room was dirty, the maintenance guy was rude. The front desk staff recommended the pool, but when we went to the pool it was out of order, due to slime covering the top of the water. Our room key quit working so we went to get new ones and they still proceeded to tell us about the pool. Over all my worst experience at a hotel I didn't feel safe or comfortable
January 26, 2015
Rated 2 out of 5 by townjcvt Miserable Room
I'm a Lifetime Platinum Member staying in a room that is not on the club floor, the heater makes a continuously loud noise and the TV won't turn without disconnecting.I called several days in advance to confirm that the hotel had my Platinum # in my reservation because I had a bad experience at this hotel once before. However when I checked in they asked if I was a Starwood member...thus they did not record my numer earlier, which partly explains the horrible room where I currently reside.
January 22, 2015
Rated 4 out of 5 by Hatter Great Staff and Great Restaurant
The Hotel is a Home away from Home. The staff members are very kind and go up and beyond to making you feel comfortable. When you are hungry, just go right down stairs to the La Cave restaurant and get a Great Dinner with reasonable prices and great customer services.
Keep up the Great Work!
January 21, 2015
Rated 5 out of 5 by TomandOren The quality I expect from SPG
The front desk staff and restaurant (breakfast buffet) staff were all fantastic. The room was comfortable and clean. I had a dog with me and had no problems.
January 5, 2015