Rated 1 out of 5 Horrible Customer Service
I have been here for 10 days. My AC has broken 5 times. The front desk was non-responsive to my complaints until I asked to speak to a manager. Only then, after the 5th time did Sheraton staff suggest moving me to another room. AVOID THIS HOTEL LIKE THE PLAGUE!!!
July 23, 2014
Rated 5 out of 5 by 07karen Comfortable, clean and welcoming!
The Sheraton Omaha West's staff was friendly and helpful. Our room was spotless. Hotel restaurant had great food! Will stay again!
July 23, 2014
Rated 5 out of 5 by Tammy26 Really nice!!
Stayed here for one night since we had an early flight from Denver airport the next morning and didn't want to drive from Breckenridge to catch a plane. Really nice place to stay; in fact wish we were there longer! Walking distance to several restaurants which was a bonus.
July 19, 2014
Rated 5 out of 5 by Eckbar62 Division Director
The hotel staff was excellent. They were available to assist me with questions that I had regarding transportation, and the amenditites that the hotel had to offer. Customer Services was excellent and I look forward to staying here again in future visit.
July 18, 2014
Rated 3 out of 5 by lakdfldkj The good and the bad
The room was great; the desk staff very helpful. That's the good.
When I returned to the hotel at 3 p.m. one day, my room had not been made up. I called the desk and told them.When I returned again at 10:30 p.m. it was still not made-up. The manager was very responsive in offering me a discounted rate to compensate.
The housekeeping staff continued to perform badly. I forgot an electric toothbrush in the bathroom. Although I left 3 messages, I was unable to reach anyone in house-keeping. The evening desk clerk suggested I call in the morning and ask the desk to radio them. They did so and the answer was that they had not found anything. I definitely left I there. I have no idea why they did not find it, as it was on the bathroom counter.
my second comoplaint has to do with the food: the breakfast buffet food was cold and did not contain what the menu promised.
July 15, 2014
Rated 5 out of 5 by lov2sew teacher
This hotel met all the criteria for comfort, cleanliness & being very helpful answering all questions. It was great to have the science conference there with no further driving around. The continental breakfast & snacks were very good as well. I was pleased to have so many choices of restaurants & eateries near by.
July 16, 2014
Rated 5 out of 5 by Tomdam34 One, if not the best, of the Denver hotels.
Great location, perfect amenities, awesome views, especially the Mountain scenes. Staff extremely friendly, knowledgable, and the offerings of the neighborhood can't be topped-- Old Chicago, Chipotle, Jason's Deli, Denny's, Chad's Grill so what's not to like?
Been staying here for almost 15 years-- never a disappointment.
July 14, 2014
Rated 5 out of 5 by Jennifer222 The hotel was fabulous
The mattress and pillows were perfect. The pool is gorgeous. The hotel was very clean.
July 13, 2014