Sheraton Denver West Hotel

  • 360 Union Boulevard
  • Lakewood,
  • Colorado
  • 80228
  • United States
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Rated 3.8 out of 5 by 212 reviewers.
Rated 1 out of 5 Horrible Customer Service I have been here for 10 days. My AC has broken 5 times. The front desk was non-responsive to my complaints until I asked to speak to a manager. Only then, after the 5th time did Sheraton staff suggest moving me to another room. AVOID THIS HOTEL LIKE THE PLAGUE!!! July 23, 2014
Rated 5 out of 5 by Comfortable, clean and welcoming! The Sheraton Omaha West's staff was friendly and helpful. Our room was spotless. Hotel restaurant had great food! Will stay again! July 23, 2014
Rated 5 out of 5 by Really nice!! Stayed here for one night since we had an early flight from Denver airport the next morning and didn't want to drive from Breckenridge to catch a plane. Really nice place to stay; in fact wish we were there longer! Walking distance to several restaurants which was a bonus. July 19, 2014
Rated 5 out of 5 by Division Director The hotel staff was excellent. They were available to assist me with questions that I had regarding transportation, and the amenditites that the hotel had to offer. Customer Services was excellent and I look forward to staying here again in future visit. July 18, 2014
Rated 3 out of 5 by The good and the bad The room was great; the desk staff very helpful. That's the good. When I returned to the hotel at 3 p.m. one day, my room had not been made up. I called the desk and told them.When I returned again at 10:30 p.m. it was still not made-up. The manager was very responsive in offering me a discounted rate to compensate. The housekeeping staff continued to perform badly. I forgot an electric toothbrush in the bathroom. Although I left 3 messages, I was unable to reach anyone in house-keeping. The evening desk clerk suggested I call in the morning and ask the desk to radio them. They did so and the answer was that they had not found anything. I definitely left I there. I have no idea why they did not find it, as it was on the bathroom counter. my second comoplaint has to do with the food: the breakfast buffet food was cold and did not contain what the menu promised. July 15, 2014
Rated 5 out of 5 by teacher This hotel met all the criteria for comfort, cleanliness & being very helpful answering all questions. It was great to have the science conference there with no further driving around. The continental breakfast & snacks were very good as well. I was pleased to have so many choices of restaurants & eateries near by. July 16, 2014
Rated 5 out of 5 by One, if not the best, of the Denver hotels. Great location, perfect amenities, awesome views, especially the Mountain scenes. Staff extremely friendly, knowledgable, and the offerings of the neighborhood can't be topped-- Old Chicago, Chipotle, Jason's Deli, Denny's, Chad's Grill so what's not to like? Been staying here for almost 15 years-- never a disappointment. July 14, 2014
Rated 5 out of 5 by The hotel was fabulous The mattress and pillows were perfect. The pool is gorgeous. The hotel was very clean. July 13, 2014
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