Rated 5 out of 5 by ChooseyOne Mother's Guest House ~~ !!
Went to visit Mother, who lives in Alexandria House, just opposite this Sheraton Suites. On arrival, the front desk was most helpful in providing a room where I could wave 'goodnight' across the way to her, as well as a refrigerator for meds. Have stayed here previously, and though the hotel is older now, it has remained wonderfully updated and always immaculately clean. Kudos to the staff! So close to Reagan National Airport and just minutes from all the action in Old Town. The Hoof Restaurant is an intimate and welcoming venue for drinks or a meal, and the computer services are exceptional, with every amenity. Even the elevators are fast and reliable. In all, probably the best bang for the buck in Old Town Alexandria . . . thanks, Steve W, for keeping Mother's guest house up to standard!!
June 8, 2012
Rated 5 out of 5 by nicholle89 The hotel is excellent all around!
Everything about this hotel is excellent. The staff was very courteous and polite and had an answer to any question you may have. The room clean and comfortable as well and I felt right at home. In addition, the breakfast was delicious and the shuttle service was very accommodating.
December 10, 2014
Rated 5 out of 5 by Dick42 Great Location
Great Location, son lives in DC.. Old Town has many Restaurants...
December 1, 2014
Rated 5 out of 5 by Richard716 The staff were terrific
I know things can go wrong. That never bothers me. But when it does then how fast things are taken care of is what impresses me. Two problems and they were resolved same day while we were out sightseeing. All staff members were terrific!
I love the suites, especially since my wife turns in early. I now will only stay in a suite. Hotel was very nice and very central to get to....anywhere.
November 28, 2014
Rated 2 out of 5 by RLPF Not what I expected
Hotel Front Desk Staff was very polite & accomidating however inside our room the bathroom tub faucet dripped all day & night which was annoying and made it hard to sleep. We used their Breakfast buffet and all the food was cold. The restraurant area was even cold which made it very uncomfortable to eat there. I noticed that some of the staff were wearing coats in that area. We wanted to use the internet in lobby but it was also Too cold. One of our cleaning staff appeared agitated when asked a question and didn't seem to know the English language.
November 20, 2014
Rated 2 out of 5 by NotImpressed1Bit Staff needs improvement.
Airport shuttle driver skipped his second stop so we were left to wait an extra half hour for him to return. When he returned his excuse was that he was talking to others in the van. Spoke to hotel staff a out it and they seemed to care less.
November 19, 2014
Rated 5 out of 5 by NavyGuns Great Stay
My family and I enjoyed our stay at the Sheraton Suites (Club Level) during the 2013 Inauguration festivities. The staff was friendly and very helpful. The room was spacious and very clean. They even provided guests 2 engraved champagne glasses and a bottle of bubbly to commemorate the special event. The only downside is that my kids were staying at the hotel with my dad while my mom and I went to the ceremonies downtown. One of the main reasons we chose this particular hotel was because of the indoor pool. I never thought to ask if there were specific hours when I made the reservation...unfortunately the pool doesn't open until 4pm. The kids were very disappointed. Other than that, we had a fabulous stay.
January 22, 2013
Rated 4 out of 5 by wilfre The nearness to every thing
The best thing was the breakfast buffet and the atention that Ana and Rosa Alba was excellent. We congratulate you for having such excellent employess
November 19, 2014