Rated 4 out of 5 by BRODY22 Perfect location, great value
The Sheraton Old Town is perfectly located walking distance from all of the great stores and restaurants on King street and the Riverfront parks. The Suites comfortably fit 2 adults and 2 small children. The pool was large and clean. The gym was small, but clean and updated. The Complimentary shuttle to Old Town was great in the chilly weather. There seemed to be a lack of employees around the hotel, it was very quiet. A few times we called the front desk and no one answered. If the hotel would bump up the quality of guest services, we would have given the hotel 5 stars. We will be back.
February 20, 2013
Rated 2 out of 5 by piper23112 so so for the cost
There was no consierge, there was an issue with a staff member, of which he appologized to my guest after I had asked him to.
the parking cost was not told tome until I checked in.
December 9, 2013
Rated 1 out of 5 by Teresa01 Would not recommend... poor staff!
I booked this hotel in April for my stay in August. I was attending an event at the hotel and was offered a group rate of $89/night. I chose to upgrade to the Club Lounge and pay $134/night instead. My reservation specifically said Club Suite on Club Floor. Unfortunately, when I checked in right at 3pm, they did not have any rooms available on the Club floor . I was put one floor down and was told I had access to the lounge, but had to use the elevator. REALLY??? I booked this room 4 months in advance and they could not give me what I paid for in my upgrade? Poor service!
August 27, 2013
Rated 1 out of 5 by barberma One of my worst hotel stays
I travel on business almost every week and stay in hotels all around the world and this stay was one of the worst I have ever had. The room was small and dark, the club lounge was a joke except for the continental breakfast which was good. Both elevators were broken and at one point we had to take the service elevator and come out in the laundry. One of the TV's was broken. Appetizers in the bar in the evening were the worst food we have ever had. The bed was hard and uncomfortable. All in all a terrible, aging hotel which isn't likely to get much better.
October 1, 2013
Rated 4 out of 5 by FLSL good hotel - average restaurant
We stayed one night on the way through town. The hotel was just as expected. Nice walk down to King Street. Front desk was very helpful in giving directions, etc. Room was very clean and quiet. I love the Sheraton Suite floor plan when travelling with kids. Restaurant staff was aloof - almost rude. We showed up at 2 minutes until 7, and they almost wouldn't seat us, as they weren't open for 2 more minutes. Then they almost acted annoyed that we were not going to do the buffet. The food was good, but the service was less than "Starwood" - and good luck if you want to eat early and hit the road I would totally stay here again - but I would grab a pastry on King Street the night before and eat it in my room.
August 18, 2012
Rated 2 out of 5 by Bambi2931 Declining service
I have stayed at the Sheraton Suites in Alexandria around 10 times in the past two years. Initially I really liked the hotel. I have stayed in the Arlington and Crystal City Sheraton and felt Alexandria was much nicer. Lately, things have gone downhill. First a family was given the same room as me and on my most recent stay I noticed a faint smell of cigarette smoke in the room. After using the gym I went to shower only to find ashes in the tub. Later, when trying to use the wifi it was painfully slow and would load websites on about 1/10 attempts. Lastly, I used to enjoy the lounge however I have noticed fewer options to where on my last stay the only offering was finger sandwiches of ham and cheese or tuna.
November 29, 2012
Rated 4 out of 5 by metaverse Good location in Old Town
Hotel is an easy commute from the Metro, and walking distance to Old Town restaurants.
December 7, 2013
Rated 2 out of 5 by Johnnydc Can't recommend it.
We were let down at this property. While the staff were all friendly, professional, and helpful, the facilities left much to be desired.
First, the pool was cold, and the deck area was filthy, like it hadn't been cleaned for some time.
Next, one of the two elevators was out of order our whole stay. Long, long waits to get up and down in the morning.
Finally, our room was humid and stuffy. The a/c did not work well. The carpet had loops pulled up in many places, and was dingy. Our bed did not have a mattress pad cover, only a regular sheet over the mattress, which didn't even cover it completely!
The bathroom was the nicest part of the room.
The hotel is in a nice location, but I don't think I'll be staying here again.
July 30, 2013
Rated 4 out of 5 by Ron76 Consistent experience
This hotel offers a consistent and hassle free experience.
December 6, 2013
Rated 5 out of 5 by kanderson26 Our Stay
Our stay at the Sheraton was awesome. Grace at the front desk set us up with the perfect room and amenities. Thank you! Thank you! It was a highlight of our vacation.
December 2, 2013
Rated 2 out of 5 by AntzGB Tired, and needs improvement...
For an SPG hotel, this is a disappointing property. Whilst the hotel itself is a little "worn", that can often be overcome by service and staff, but not in this case. Service levels were poor, from check-In through the overall stay. The coffee machine in my room had clearly not been cleaned recently (I asked for a change), with only 1 packet of coffee and no SPG complimentary water. The Club Lounge is greatly disappointing. Breakfast options are far too limited in range and quantity, and slow to be replenished. Overall, very disappointed, and low value for money.
December 2, 2012
Rated 4 out of 5 by jahruth Club Ammenities Severely lacking
The food selection in the club has gone way down. At night there is only one food choice now, and it's never gluten free or healthy. This week it was batter covered mini hot dogs. Breakfast has nothing but cold carbs and fruit - no protein or gluten free options or hot choices. while the fruit is delightful, it would be nice to have some hot eggs or ham or steel cut oatmeal without sugar or something with protein. At night, what about adding back the fruit, cheese, and cold veggie choices? Those are not very expensive, but it's nice to have healthy options. At breakfast, can you replace the junk yogart (full of sugar and fat) with Chobani Greek yogart (low fat or no fat)? I have heard these same complaints from many other club guests.
August 22, 2013
Rated 5 out of 5 by JohnJack Excellent Stay
Great hotel and close to historical spots.
December 3, 2013
Rated 4 out of 5 by jdubya Club Lounge Attendant
Joycelyn is a true JOY. There have been many improvements to the lounge since this summer. Joy is truly service oriented. She goes out of her way to accommodate guests and make them feel special. She is a breath of fresh air!!
November 25, 2013
Rated 1 out of 5 by Dan25 This hotel was unsatisfactory
I was disppointed with the catering department.
November 30, 2011
Rated 4 out of 5 by TonyD Beautiful room, but shuttle hours don't meet needs
This is a beautiful facility. I had a voucher from American Airlines and I got a great room. But the shuttle doesn't start until 6:00 a.m. Since many of the people who stay here need to catch a flight early the next morning, you would expect that the shuttles would run at times that allowed guests to get to the airport at the appropriate time. There were eight guests who needed to get to the airport for a 6:05 am flight and we all had to take cabs. That is ridiculous. Any hotel this close to the airport should run the shuttle to match the flights.
April 27, 2013
Rated 2 out of 5 by diplogirl Aggressive and rude front desk staff
We experienced aggressive and rude from two employees. One night I called the front desk to inquire about the internet service. At check-in I had indicated to the staff that we would take free internet instead of bonus points for our Starwood Gold Bonus. However, twice in two nights I had to explain this to the night manager on duty, whose name I believe was Joyce. Both times she insisted I was wrong about the bonus and that the internet was not complimentary. It was difficult to understand her English. I had to explain to her the Starwood Gold bonus, as she seemed unfamiliar with the program. The worst experience I have encountered from front desk service at a hotel was on the morning we checked out. The night before I ordered a taxi to Dulles for the next morning. When I called the front desk to confirm the cab at 7:30 AM I received a curt response from the manager, Grace Velez (not sure of the spelling.) She indicated that no one had booked the cab for me. Instead of apologizing, she simply stated, "There is no cab for you." I was leaving on an international flight and started to feel nervous as this was the Thanksgiving holiday, and one of the busiest travel days of the year. I was able to book the cab, but not before Grace hung up on me twice. She aggressively told me when my cab was and then hung up. I called her back to ask for the name of her manager. She gave the name of who I later learned was the old manager.
When I got off the phone, my husband asked me, "What was that? That was ridiculous." About an hour later my husband and I went to check out. At this point I do wish to commend Diana, a front desk attendant. My husband and I related to her the customer service I received from her manager. She apologized. I asked for the name of the manager, and she gave me the name of the new manager. I am truly surprised and appalled by this behavior. As a loyal Starwood Gold member I want to continue to stay at Sheraton properties and hope my feedback will be taken into account.
December 7, 2013
Rated 4 out of 5 by teksiz Room without a View
The title is too harsh; our room overlooked the new construction site at the corner of St. Asaph and Madison (I think); however, if you look hard, you can get a glimpse of the Potomac, We've stayed here before; the rooms are a nice size, and people are friendly. It's just a little too far off King Street if that's your destination. . . and (this sounds picky), the toilet paper is the thinnest in existence. Serious. Spend some more! The pillows and bed are great. You can afford it. And give free Wi-Fi to SPG members. That's the business standard.
April 1, 2013
Rated 5 out of 5 by PaulF Going Home
I have been staying at this hotel for over 10 years, and as my Title suggests it is like going home. The staff, desk, concierge, and room are consistantly effective and friendly. I left money on my desk mid-stay for the room staff, but as I had not specifically noted it as a tip it remained where I left it-I added some dollars and a note for the next day-nothing assumed. The sleep experience is even better than at home-time to upgrade my bedding to Sheraton standards again. BTW, I was working in Springfield but choose to stay in the hotel.
June 25, 2012
Rated 3 out of 5 by jahruth Lukewarm Service
This hotel consistently tries to skimp on costs for silly things. This is the 3rd time in about 4-5 months that there's only been one bar of soap in the room so I have to carry it back and forth from the sink to the shower. They don't give free water in the room unless you are a gold member. The gym has very little equipment. The restaurant consistently in way under-staffed, so it takes forever to get served and after being served, they almost never come back to refill water glasses or check on you. Last week they tried to give me a room on a floor that was under construction (looked like a bomb zone) and smelled of carpet glue in every room. I made them change me to a different floor. The people at the registration desk often have a sour attitude.
April 15, 2012
Rated 5 out of 5 by DTwine Outstanding Place
This hotel was really outstanding from the check-in process to the check-out process.
The desk clerk who check me in was really great. I forgot her name but I checked in on Saturday evening. She was very professional and courteous. Please thank her for me again. This hotel was amazing. Our room was outstanding. Next time we will stay there it will be for a weekend. The bed was so comfortable I slept like a baby. You will not go wrong with this place. The price was great too.
October 7, 2013
Rated 3 out of 5 by Duke79 Hotel Stay was nice.. Hotel Resturant not so much
Our room was clean and comfortable. Staff was very professional. Restaurant needs allot of work. We waited 45 min for cold eggs. Our sausage and bread came at different times. There were 20 other guests in the restaurant so it wasn't busy. (yes we counted)To top it off we had to keep chasing down our server. Sheraton should hold there standards much higher. I will however try it again and give them a second chance. But not a third.
October 22, 2013
Rated 3 out of 5 by Susan60 One night stay.
I am a travel agent...I made the reservation last minute as I have a daughter living in DC and was stopping to see her. Upon checking in the staff was lovely and did their job well. I had room 302...I was surprised to have a view of a roof and building as the description stated a view of the temple. Nah that did not happen. I was traveling with my mom and husband and the room was tight but that was fine...the rugs are worn and actually shredding in areas...the room was cool if you were walking around...I had a horrible night sleep as the air of COURSE did not go on when you were laying down...it was horrible. When you have a suite type room and want privacy and shut the door between the sitting area and bedroom the bedroom became a tomb. Liked the area but honestly not sure if I could return.
September 19, 2013
Rated 2 out of 5 by Sandy595 Front desk evening/night staff needs more training in customer service
From the time we arrived the front desk person checking us in seemed to be confused. We got up to our room and it was not the room she told us we were getting. The phone rang and she started to apologize for the room and further asked again for my credit card information saying that it did not go though.........The package we booked came with complimentary continental breakfast....well did we feel belittled when we went to the restaurant and the staff came peeking into our plates to see what we took from the buffet. Apparently we were not supposed to take certain foods that were there but no one told us. There are too many incidents to list.....Overall the staff at this hotel made us feel uncomfortable.....What a disappointment.....SPG needs to take another look at this facility.
September 2, 2013
Rated 5 out of 5 by Hey123 Best Hotel
location is quiet and convient to walking for restaurants, grocery store Giant + Trader Joes just blocks away. Easy transport to water + shops of Old Town via hotel van.Front desk staff make me feel like family. Elana is the ultimate professional . Diana goes out of her way to make me feel special. Thank you all
November 8, 2013
Rated 3 out of 5 by Jim3075 Staff needs help
Upon check in staff was accommodating. Being platinum member, Internet is always complimentary. During my stay I did use the executive lounge the receptionist was on computer playing video games and surfing the internet the whole time. Checkout was a different story, I checked out at 0430 as I walked to the counter I find the front desk man leaning over the back counter sleeping. I finally awake him and he proceeds to check me out, as I expected there is a Internet charge on invoice, had quite a difficult time getting charge removed. I then ask to please call a taxi, again the gentleman has not a clue how to contact one, not sure if it is because he is stil half asleep or just poor quality of staff and training. I believe it to be the latter. Stay somewhere else.
May 17, 2013
Rated 3 out of 5 by Mom50 Misleading Club Breakfast
Woke up in beautiful comfortable clean setting, and began our planning for the day. Hubby went for breakfast. I joined at 10:20am Sunday. Oops - everything picked up, even espresso machine is 'unavailable.' Printed material said open until 11am on Sunday. Ask kitchen staff about it as everything is getting wheeled out - "You can go to the restaurant." Registered concern at desk, told, "Sorry, that must be a misprint." "You can go to the restaurant." No - unacceptable. We were packed and ready to leave by that point. Urg.
March 26, 2013
Rated 2 out of 5 by PandJ Huge Disappointment
We had a huge disappointment on Friday March 2nd. While preparing for bed we noticed a noise coming from abov us -- we were on the top floor of the hotel. The noise was such that we found it impossible to get to sleep. The first call to the front desk was "I'll get back to you." Nothing came of that call for five minutes so I called again. This time they did call back and sent two staff people up to see if they could determine the cause. They were of no help and told us that there were no empty rooms available -- wrong!
March 9, 2012
Rated 3 out of 5 by ConfusedTraveler Contradictory information
I was given contradictory information and found it very frustrating and disappointing. I made my reservation through the toll free number and was told if available, I would qualify for a free upgrade when I checked in. I questioned the telephone agent several times to make sure I understood correctly. However, when I checked in, I was firmly told I would have to pay $30 for an upgrade. Confusing. We arrived late and there was an indordinate number of people in the lobby and elevators. Probably will not stay here again.
July 10, 2012
Rated 4 out of 5 by donna973NJ Nice hotel close to washington dc
Really enjoyed the hotel.The club room was a nice treat, a special shout out to Joy for really helping us plan our sight seeing and doing an excellent job setting up the club room.Love the greek yogurt, cheeses and chips!
November 11, 2013