Rated 5 out of 5 by CJean Comfortable, nice staff
This was an extremely comfortable room, had a fridge, sink, living room area, nice TVs. They allow dogs, though we did not bring ours. The staff was very nice, very responsive (room service was fast and the man who delivered it was very nice).
December 19, 2013
Rated 5 out of 5 by Cindy2012 Friendly Staff
Friendly front desk and housekeeping, very quick in responding. Had to move room due to a dog barking next door. I was moved to a beautiful spacious room. It was my first year anniversary and Paul Parvanov surprised us with chocolate cover strawberries and champagne. Very nice touch for our weekend. Thank you!!
December 16, 2013
Rated 3 out of 5 by Darkhorse Great Hotel.... But...
The Suite was excellent.
The Hotel is in an excellent location.
Failed to receive requested wake-up call.
Staff member of Enterprize Car Rental
(located in the hotel lobby) charged me for car insurance that I specifically said I did not want.....despite my complaint. Staff member continued to be antagonistic on phone after the fact. I referred the issue to American Express for credit.
December 14, 2013
Rated 5 out of 5 by ChooseyOne Mother's Guest House ~~ !!
Went to visit Mother, who lives in Alexandria House, just opposite this Sheraton Suites. On arrival, the front desk was most helpful in providing a room where I could wave 'goodnight' across the way to her, as well as a refrigerator for meds. Have stayed here previously, and though the hotel is older now, it has remained wonderfully updated and always immaculately clean. Kudos to the staff! So close to Reagan National Airport and just minutes from all the action in Old Town. The Hoof Restaurant is an intimate and welcoming venue for drinks or a meal, and the computer services are exceptional, with every amenity. Even the elevators are fast and reliable. In all, probably the best bang for the buck in Old Town Alexandria . . . thanks, Steve W, for keeping Mother's guest house up to standard!!
June 8, 2012
Rated 2 out of 5 by piper23112 so so for the cost
There was no consierge, there was an issue with a staff member, of which he appologized to my guest after I had asked him to.
the parking cost was not told tome until I checked in.
December 9, 2013
Rated 4 out of 5 by Dell8 Nice hotel great location
Overall the visit was fine. Had a problem with toilet in one room and TV in other. The staff seemed confused about the shuttle service to King st and we ended up just walking the mile.
I also asked for free internet at check in and was charged for internet and given points. Not a big deal but not up to the quality I usually get at Sheraton. I am now retired and am a lifetime gold member which is a downgrade from the platinum status I held previously. I don't think that should have made a difference in any of the above.
December 4, 2013
Rated 4 out of 5 by metaverse Good location in Old Town
Hotel is an easy commute from the Metro, and walking distance to Old Town restaurants.
December 7, 2013
Rated 5 out of 5 by Pepboy First Class Stay for Businessman on a Budget
My most recent stay at this Sheraton met and exceeded my expectations, but they always do. From the service from the staff to the room service food, the comfort of the room and its cleanliness, it was excellent. This hotel makes me feel welcome, safe, secure and pampered. I will always try to stay here when working in DC.
December 5, 2013