Rated 2 out of 5 by piper23112 so so for the cost
There was no consierge, there was an issue with a staff member, of which he appologized to my guest after I had asked him to.
the parking cost was not told tome until I checked in.
December 9, 2013
Rated 4 out of 5 by Dell8 Nice hotel great location
Overall the visit was fine. Had a problem with toilet in one room and TV in other. The staff seemed confused about the shuttle service to King st and we ended up just walking the mile.
I also asked for free internet at check in and was charged for internet and given points. Not a big deal but not up to the quality I usually get at Sheraton. I am now retired and am a lifetime gold member which is a downgrade from the platinum status I held previously. I don't think that should have made a difference in any of the above.
December 4, 2013
Rated 4 out of 5 by metaverse Good location in Old Town
Hotel is an easy commute from the Metro, and walking distance to Old Town restaurants.
December 7, 2013
Rated 5 out of 5 by Pepboy First Class Stay for Businessman on a Budget
My most recent stay at this Sheraton met and exceeded my expectations, but they always do. From the service from the staff to the room service food, the comfort of the room and its cleanliness, it was excellent. This hotel makes me feel welcome, safe, secure and pampered. I will always try to stay here when working in DC.
December 5, 2013
Rated 2 out of 5 by diplogirl Aggressive and rude front desk staff
We experienced aggressive and rude from two employees. One night I called the front desk to inquire about the internet service. At check-in I had indicated to the staff that we would take free internet instead of bonus points for our Starwood Gold Bonus. However, twice in two nights I had to explain this to the night manager on duty, whose name I believe was Joyce. Both times she insisted I was wrong about the bonus and that the internet was not complimentary. It was difficult to understand her English. I had to explain to her the Starwood Gold bonus, as she seemed unfamiliar with the program. The worst experience I have encountered from front desk service at a hotel was on the morning we checked out. The night before I ordered a taxi to Dulles for the next morning. When I called the front desk to confirm the cab at 7:30 AM I received a curt response from the manager, Grace Velez (not sure of the spelling.) She indicated that no one had booked the cab for me. Instead of apologizing, she simply stated, "There is no cab for you." I was leaving on an international flight and started to feel nervous as this was the Thanksgiving holiday, and one of the busiest travel days of the year. I was able to book the cab, but not before Grace hung up on me twice. She aggressively told me when my cab was and then hung up. I called her back to ask for the name of her manager. She gave the name of who I later learned was the old manager.
When I got off the phone, my husband asked me, "What was that? That was ridiculous." About an hour later my husband and I went to check out. At this point I do wish to commend Diana, a front desk attendant. My husband and I related to her the customer service I received from her manager. She apologized. I asked for the name of the manager, and she gave me the name of the new manager. I am truly surprised and appalled by this behavior. As a loyal Starwood Gold member I want to continue to stay at Sheraton properties and hope my feedback will be taken into account.
December 7, 2013
Rated 5 out of 5 by ChooseyOne Mother's Guest House ~~ !!
Went to visit Mother, who lives in Alexandria House, just opposite this Sheraton Suites. On arrival, the front desk was most helpful in providing a room where I could wave 'goodnight' across the way to her, as well as a refrigerator for meds. Have stayed here previously, and though the hotel is older now, it has remained wonderfully updated and always immaculately clean. Kudos to the staff! So close to Reagan National Airport and just minutes from all the action in Old Town. The Hoof Restaurant is an intimate and welcoming venue for drinks or a meal, and the computer services are exceptional, with every amenity. Even the elevators are fast and reliable. In all, probably the best bang for the buck in Old Town Alexandria . . . thanks, Steve W, for keeping Mother's guest house up to standard!!
June 8, 2012
Rated 4 out of 5 by Ron76 Consistent experience
This hotel offers a consistent and hassle free experience.
December 6, 2013
Rated 4 out of 5 by Jackie71 Good location and value
Based on some of the other reviews I had read I was concerned about staying at the property. However, I have no complaints. The room was a good size, we had two adults and 3 young teenagers with us and we all survived. I would imagine in warmer weather it would be easy to walk to many restaurants and shops. Even though we stayed during the Thanksgiving holiday staff were responsive to towel requests etc. Again I wish there were more recognition for SPG members.
December 2, 2013