Rated 3 out of 5 by Margiebb Very nice hotel
This was a very nice hotel in a great location. You can easily walk to the shopping area of Old Town which is beautiful. The rooms are beautifully designed with doors separating a living room area into the bedroom. The furniture, decorations and rug are beautiful. Everything was very clean except the toilet. Somebody needs a lesson on how to clean a toilet. The back base near the floor was disgusting. It had a dried puddle of brown old urine that looked like it was there for a month and hasn't been cleaned in a month. other than that the hotel was very clean staff was great and we would stay again.
January 1, 2013
Rated 4 out of 5 by cathy261 Awesomely comfortable!
The bedding was so comfortable- amazing. Room was clean, smelled nice after service in the morning! Coffee great! Service staff noticed my preference and stocked me up the next day- that was nice! Fridge didnt work, and annoying ice machine down the hall was noisy, but I just wanted to send a review becasue I was so impressed with the beds. I heard great comments about the breakfast as well.
Oh, if you want a shuttle, start calling immediately at the curb. I waited 50 minutes from the time i was curbside, waiting for a van. Called twice and told twice theyd be right there. Had I known, I would've taken a cab... At checkout, they were prompt as can be and I was at the airport in 15 minutes.
February 25, 2014
Rated 4 out of 5 by DDW123 Accommodating Hotel for Pets in Old Town
The Sheraton Old Town Suites was a wonderful experience. We checked in late and the staff accommodated both of our pets with no questions and selected a nice room with a view for us. We dined at the restaurant ;food and service were not the best, but edible. Otherwise, our stay was great. We will definitely stay at this property again.
October 21, 2014
Rated 4 out of 5 by BRODY22 Perfect location, great value
The Sheraton Old Town is perfectly located walking distance from all of the great stores and restaurants on King street and the Riverfront parks. The Suites comfortably fit 2 adults and 2 small children. The pool was large and clean. The gym was small, but clean and updated. The Complimentary shuttle to Old Town was great in the chilly weather. There seemed to be a lack of employees around the hotel, it was very quiet. A few times we called the front desk and no one answered. If the hotel would bump up the quality of guest services, we would have given the hotel 5 stars. We will be back.
February 20, 2013
Rated 3 out of 5 by NicoleTX It's fine; not great, but fine.
I selected the Sheraton because the 4 star hotels I normally stay in in Old Town Alexandria were sold out. It's not bad overall, but it needs a lifestyle lift (aka, some refreshing).
The décor is below average once you get beyond the lobby. The hallways are brown - carpet, walls, dim lighting.
The suites are decently sized for 2 people, and the King bed I had was shockingly comfortable, so I appreciated that. Parking was easy, the keys always worked (more than I can say for the Old Town Hilton's parking garage), and the staff was very warm, welcoming, and friendly.
July 24, 2014
Rated 5 out of 5 by MarshallR A great place to stay.
I was in Alexandria for business and had the pleasure of staying here. I knew that this was going to be a good experience by the welcome I received from Ekram on the front desk. She really made me feel welcome amd answered all of my questions about the hotel and the area. The hostesses at the Club Lounge, Jocelyn and Maura, go up and beyond to make the guests feel welcome. And the snacks were good also. The next time I am in the area, I'll be staying at the Sheraton Suites.
September 27, 2014
Rated 4 out of 5 by FLSL good hotel - average restaurant
We stayed one night on the way through town. The hotel was just as expected. Nice walk down to King Street. Front desk was very helpful in giving directions, etc. Room was very clean and quiet. I love the Sheraton Suite floor plan when travelling with kids. Restaurant staff was aloof - almost rude. We showed up at 2 minutes until 7, and they almost wouldn't seat us, as they weren't open for 2 more minutes. Then they almost acted annoyed that we were not going to do the buffet. The food was good, but the service was less than "Starwood" - and good luck if you want to eat early and hit the road I would totally stay here again - but I would grab a pastry on King Street the night before and eat it in my room.
August 18, 2012
Rated 2 out of 5 by Bambi2931 Declining service
I have stayed at the Sheraton Suites in Alexandria around 10 times in the past two years. Initially I really liked the hotel. I have stayed in the Arlington and Crystal City Sheraton and felt Alexandria was much nicer. Lately, things have gone downhill. First a family was given the same room as me and on my most recent stay I noticed a faint smell of cigarette smoke in the room. After using the gym I went to shower only to find ashes in the tub. Later, when trying to use the wifi it was painfully slow and would load websites on about 1/10 attempts. Lastly, I used to enjoy the lounge however I have noticed fewer options to where on my last stay the only offering was finger sandwiches of ham and cheese or tuna.
November 29, 2012
Rated 1 out of 5 by Teresa01 Would not recommend... poor staff!
I booked this hotel in April for my stay in August. I was attending an event at the hotel and was offered a group rate of $89/night. I chose to upgrade to the Club Lounge and pay $134/night instead. My reservation specifically said Club Suite on Club Floor. Unfortunately, when I checked in right at 3pm, they did not have any rooms available on the Club floor . I was put one floor down and was told I had access to the lounge, but had to use the elevator. REALLY??? I booked this room 4 months in advance and they could not give me what I paid for in my upgrade? Poor service!
August 27, 2013
Rated 5 out of 5 by ShaggyMEB Great Five Night Stay
Recently spent five nights in the Sheraton Suites Old Town in Alexandria, which couldn't have been better. I love the layout of this hotel, especially for business travelers, as the suite design provides some separation between the work space and the rest space. The rooms are well appointed. The Sheraton Club here is not as large as some other Sheraton properties I've stayed at but was always well stocked. The staff was always friendly and helpful to my needs, especially Ekram, who assisted me during check-in. King St. is a short but pleasant walk through some beautiful parts of town, and the hotel provides easy access to the Metro, only about a ten minute walk. I look forward to making the Sheraton Suites Old Town my home away from home on my next business trip to the DC metro area.
September 9, 2014
Rated 2 out of 5 by AntzGB Tired, and needs improvement...
For an SPG hotel, this is a disappointing property. Whilst the hotel itself is a little "worn", that can often be overcome by service and staff, but not in this case. Service levels were poor, from check-In through the overall stay. The coffee machine in my room had clearly not been cleaned recently (I asked for a change), with only 1 packet of coffee and no SPG complimentary water. The Club Lounge is greatly disappointing. Breakfast options are far too limited in range and quantity, and slow to be replenished. Overall, very disappointed, and low value for money.
December 2, 2012
Rated 3 out of 5 by Bigtimetraveler Rooms are good, but since new management quality has drastically declined
The rooms are nice and it is very conveniently located. However, since new management has taken over and made changes, things have really gone down hill. For example, almost all of the ice makers are broken with paper signs on them and they smell musty. The keys did not open the closed parking gate (I was told this is a regular problem), key did not open the club door, without getting a new one, and finally they do not allow the front desk to inventory or sell stamps anymore. Lots of bad customer facing decisions and changes made.
August 10, 2014
Rated 2 out of 5 by Johnnydc Can't recommend it.
We were let down at this property. While the staff were all friendly, professional, and helpful, the facilities left much to be desired.
First, the pool was cold, and the deck area was filthy, like it hadn't been cleaned for some time.
Next, one of the two elevators was out of order our whole stay. Long, long waits to get up and down in the morning.
Finally, our room was humid and stuffy. The a/c did not work well. The carpet had loops pulled up in many places, and was dingy. Our bed did not have a mattress pad cover, only a regular sheet over the mattress, which didn't even cover it completely!
The bathroom was the nicest part of the room.
The hotel is in a nice location, but I don't think I'll be staying here again.
July 30, 2013
Rated 5 out of 5 by ShaggyMEB Great Experience
Stayed here for two nights while in the DC area on business. Gentleman at the front desk who helped me check in (I believe his name was David Tam) was very helpful. I brought to his attention a discrepancy in the parking price listed on the website and what he quoted, and he was helpful in resolving the satiation and honored the lower price. Room was very comfortable, and very well laid out. One of the nicer Sheraton Clubs I've been in. Great location, just a few blocks north of King Street/Old Town, and a few blocks away from a Metro station for easy access into DC. Overall, great experience. I look forward to returning here on my next DC trip. This hotel was one of the best examples of the Sheraton brand that I've stayed in.
February 16, 2014
Rated 1 out of 5 by barberma One of my worst hotel stays
I travel on business almost every week and stay in hotels all around the world and this stay was one of the worst I have ever had. The room was small and dark, the club lounge was a joke except for the continental breakfast which was good. Both elevators were broken and at one point we had to take the service elevator and come out in the laundry. One of the TV's was broken. Appetizers in the bar in the evening were the worst food we have ever had. The bed was hard and uncomfortable. All in all a terrible, aging hotel which isn't likely to get much better.
October 1, 2013
Rated 1 out of 5 by Dan25 This hotel was unsatisfactory
I was disppointed with the catering department.
November 30, 2011
Rated 4 out of 5 by jahruth Club Ammenities Severely lacking
The food selection in the club has gone way down. At night there is only one food choice now, and it's never gluten free or healthy. This week it was batter covered mini hot dogs. Breakfast has nothing but cold carbs and fruit - no protein or gluten free options or hot choices. while the fruit is delightful, it would be nice to have some hot eggs or ham or steel cut oatmeal without sugar or something with protein. At night, what about adding back the fruit, cheese, and cold veggie choices? Those are not very expensive, but it's nice to have healthy options. At breakfast, can you replace the junk yogart (full of sugar and fat) with Chobani Greek yogart (low fat or no fat)? I have heard these same complaints from many other club guests.
August 22, 2013
Rated 4 out of 5 by TonyD Beautiful room, but shuttle hours don't meet needs
This is a beautiful facility. I had a voucher from American Airlines and I got a great room. But the shuttle doesn't start until 6:00 a.m. Since many of the people who stay here need to catch a flight early the next morning, you would expect that the shuttles would run at times that allowed guests to get to the airport at the appropriate time. There were eight guests who needed to get to the airport for a 6:05 am flight and we all had to take cabs. That is ridiculous. Any hotel this close to the airport should run the shuttle to match the flights.
April 27, 2013
Rated 4 out of 5 by teksiz Room without a View
The title is too harsh; our room overlooked the new construction site at the corner of St. Asaph and Madison (I think); however, if you look hard, you can get a glimpse of the Potomac, We've stayed here before; the rooms are a nice size, and people are friendly. It's just a little too far off King Street if that's your destination. . . and (this sounds picky), the toilet paper is the thinnest in existence. Serious. Spend some more! The pillows and bed are great. You can afford it. And give free Wi-Fi to SPG members. That's the business standard.
April 1, 2013
Rated 5 out of 5 by Darrel1957 GREAT HOTEL - I WILL BE BACK
This hotel stay was excellent. Everyone that was working at the hotel was exceptionally friendly and helpful. The lobby, restaurant/bar, halls, and room were GREAT. I really enjoyed the full sized desk (with a view out a window) in the living room part of the suite, and the separate king sized bed bedroom part of the suite. It made for a great separation of the work and relaxing part of my hotel room on this work trip.
September 12, 2014
Rated 4 out of 5 by OctoberVisit OctoberVisit
The hotel was comfortable and the staff were helpful. The shower was wonderful! My only suggestions are to please add more electrical outlets for device charging, and to add a make-up mirror in the sink area.
October 6, 2014
Rated 5 out of 5 by PaulF Going Home
I have been staying at this hotel for over 10 years, and as my Title suggests it is like going home. The staff, desk, concierge, and room are consistantly effective and friendly. I left money on my desk mid-stay for the room staff, but as I had not specifically noted it as a tip it remained where I left it-I added some dollars and a note for the next day-nothing assumed. The sleep experience is even better than at home-time to upgrade my bedding to Sheraton standards again. BTW, I was working in Springfield but choose to stay in the hotel.
June 25, 2012
Rated 3 out of 5 by jahruth Lukewarm Service
This hotel consistently tries to skimp on costs for silly things. This is the 3rd time in about 4-5 months that there's only been one bar of soap in the room so I have to carry it back and forth from the sink to the shower. They don't give free water in the room unless you are a gold member. The gym has very little equipment. The restaurant consistently in way under-staffed, so it takes forever to get served and after being served, they almost never come back to refill water glasses or check on you. Last week they tried to give me a room on a floor that was under construction (looked like a bomb zone) and smelled of carpet glue in every room. I made them change me to a different floor. The people at the registration desk often have a sour attitude.
April 15, 2012
Rated 2 out of 5 by Eggman Leaky window, broken AC
Came home from a day in DC to see rain had come in trough the closed window. Water damage along the window suggested it was not a recent problem. My luggage was soaked.
We were moved to a new room, but we're allowed to keep our luggage in the old room since we were checking out the following morning. BUT, then we were called by the front desk once our kids were almost asleep to inform us we had to move our luggage to our room.
THEN we realize the AC in our was not working. Tried to call to front desk, but the phone didn't work. Pushed the guest services button, got a busy signal. Pushed room service, same thing. I called the phone desk and got a voice prompt that eventually landed me in voice mail.
Finally, after check out I had to call twice to have the folio emailed to me.
July 11, 2014
Rated 4 out of 5 by AW14 The staff was welcoming and helpful.
We could not get a drink at the bar Saturday night because the computer system was down. We were a group of 8-- loss revenue for you. Room was clean but could have used more towels. Bed was comfortable but more importantly the staff was very accommodating. On Saturday night, the wait for a cab was long and staff accommodated us with shuttle service which was much appreciated. Driver understands customer service.
September 8, 2014
Rated 3 out of 5 by Jim3075 Staff needs help
Upon check in staff was accommodating. Being platinum member, Internet is always complimentary. During my stay I did use the executive lounge the receptionist was on computer playing video games and surfing the internet the whole time. Checkout was a different story, I checked out at 0430 as I walked to the counter I find the front desk man leaning over the back counter sleeping. I finally awake him and he proceeds to check me out, as I expected there is a Internet charge on invoice, had quite a difficult time getting charge removed. I then ask to please call a taxi, again the gentleman has not a clue how to contact one, not sure if it is because he is stil half asleep or just poor quality of staff and training. I believe it to be the latter. Stay somewhere else.
May 17, 2013
Rated 5 out of 5 by Hill47 Hotel with a great experience
The hotel in Old Town was one of the most pleasant experiences we had at a hotel stay in many a year. The staff was very pleasant and helpful. The room was much better than expected and was very comfortable for sleeping. I would recommend the Sheraton Hotel in Old Town Alexandria for anyone who wants a relaxing vacation, nearby restaurants,proximity to Reagan National Airport and the DC area. Finally, I would recommend this hotel to my family and friends.
August 20, 2014
Rated 3 out of 5 by Mom50 Misleading Club Breakfast
Woke up in beautiful comfortable clean setting, and began our planning for the day. Hubby went for breakfast. I joined at 10:20am Sunday. Oops - everything picked up, even espresso machine is 'unavailable.' Printed material said open until 11am on Sunday. Ask kitchen staff about it as everything is getting wheeled out - "You can go to the restaurant." Registered concern at desk, told, "Sorry, that must be a misprint." "You can go to the restaurant." No - unacceptable. We were packed and ready to leave by that point. Urg.
March 26, 2013
Rated 2 out of 5 by PandJ Huge Disappointment
We had a huge disappointment on Friday March 2nd. While preparing for bed we noticed a noise coming from abov us -- we were on the top floor of the hotel. The noise was such that we found it impossible to get to sleep. The first call to the front desk was "I'll get back to you." Nothing came of that call for five minutes so I called again. This time they did call back and sent two staff people up to see if they could determine the cause. They were of no help and told us that there were no empty rooms available -- wrong!
March 9, 2012
Rated 4 out of 5 by Dell8 Nice hotel great location
Overall the visit was fine. Had a problem with toilet in one room and TV in other. The staff seemed confused about the shuttle service to King st and we ended up just walking the mile.
I also asked for free internet at check in and was charged for internet and given points. Not a big deal but not up to the quality I usually get at Sheraton. I am now retired and am a lifetime gold member which is a downgrade from the platinum status I held previously. I don't think that should have made a difference in any of the above.
December 4, 2013