Rated 2 out of 5 by Loyalcustomer2 Loyalty
I've been staying at this hotel since early 1990s . For the most part I have been given access to club level since being a gold member. My recent stay 4/2014 I was rudely told by one of the clerk members that I no longer qualify, I asked since I was a long time return customer if I can get access to club level and again I was rudely told no. She made me feel like a 3rd class customer. I will not return to this facility again
April 10, 2014
Rated 3 out of 5 by Goose27 A little more refinement is needed...
We were a little disappointed in the dated appearance of this hotel. Wallpaper peeling off the walls in the bedroom, nightstands scuffed up and out of place along with the stains on the carpet. There appeared to be remnants of dog hair on the couch along with the disgusting odor they leave behind. Yes dogs were in the hotel while we were there and if they are going to allow dogs they should have designated rooms and warn customers if they are going to give them a room previously used by dogs. The bar/restaurant area was a joke since it shut down at 11:00 pm on a Friday. The saving grace of this hotel would be the staff, especially the ladies servicing the Club Floor Lounge area. I am sure with more refinements this hotel could easily polish its Sheraton image.
April 8, 2014
Rated 2 out of 5 by Atrain14 Miscellaneous deficiencies
It took 5 keys before one would open the Club Lounge. There was no room service menu in my room, so I found an online version in the hotel's website.....only to be told by the room service attendant that the version was outdated. When my food order finally arrived, the television in the conference area of my room was not functioning properly and I therefore ate dinner on my bed.
April 7, 2014
Rated 5 out of 5 by TKExcel This has great rooms
The rooms are excellent and the staff members are very responsi
April 14, 2014
Rated 4 out of 5 by math1597 Shuttle
website says shuttle will take to Metro station; it will not. very limited shuttle service - drop off at a corner on King St., pick up from same. Shuttle to/from airport fairly reliable.
TV in living room didn't always work, never could figure out why it sometimes would, sometimes wouldn't.
If you use "green" option, your sheets will not be changed. Only time my sheets were changed were when I took them off, put in shower and wet them.
April 6, 2014
Rated 5 out of 5 by Stavros Sheraton Old Town Alexandria Great for Business Travel
The Sheraton Old Town Alexandria is a great place to stay for business travelers and for pleasure. The hotel is ideally situated near the water and fun restaurants of Old Town. The hotel management and staff go out of their way to insure that your stay is enjoyable including adding little perks. As a business traveler and SPG Platinum member, I especially enjoy the Club benefits of breakfast, evening orderves, etc. It is a great place to relax but near to my place of business.
April 5, 2014
Rated 5 out of 5 by ChooseyOne Mother's Guest House ~~ !!
Went to visit Mother, who lives in Alexandria House, just opposite this Sheraton Suites. On arrival, the front desk was most helpful in providing a room where I could wave 'goodnight' across the way to her, as well as a refrigerator for meds. Have stayed here previously, and though the hotel is older now, it has remained wonderfully updated and always immaculately clean. Kudos to the staff! So close to Reagan National Airport and just minutes from all the action in Old Town. The Hoof Restaurant is an intimate and welcoming venue for drinks or a meal, and the computer services are exceptional, with every amenity. Even the elevators are fast and reliable. In all, probably the best bang for the buck in Old Town Alexandria . . . thanks, Steve W, for keeping Mother's guest house up to standard!!
June 8, 2012
Rated 5 out of 5 by PAA2014 Great Hotel
Staff was wonderful, friendly and very accomodating from front desk, shuttle drivers to cleaning staff. We did the green program and asked for more towels every day and the cleaning staff would almost beat us to our room. Answered any questions or found out answer if they didn't know. Loved the door dividing livingroom area and bedroom. Felt more like staying in a home.
April 2, 2014