Rated 3 out of 5 by tb59 nice stay with a few rough edges
My husband and I stayed for a long weekend on the club floor. Jocelyn provided excellent customer service before and during our stay. Unfortunately for us she didn't work on the weekend. The club room was frequently void of snacks and water and the coffee machine was broken. We had to get replacement room keys 6x. Our room was wonderful and our bed was comfortable. Unfortunately for us the pool and hot tub were closed while we visited. The location in Alexandria was so convenient to DC and Reagan Int'l airport.
October 23, 2014
Rated 4 out of 5 by DDW123 Accommodating Hotel for Pets in Old Town
The Sheraton Old Town Suites was a wonderful experience. We checked in late and the staff accommodated both of our pets with no questions and selected a nice room with a view for us. We dined at the restaurant ;food and service were not the best, but edible. Otherwise, our stay was great. We will definitely stay at this property again.
October 21, 2014
Rated 5 out of 5 by weekendawayers awesome hotel but need to fix food
this hotel is the perfect place to stay to visit both Alexandria and Washington. Front desk staff are extremely polite, friendly and professional. Rooms/beds/pillows are great. The only thing they need to fix is the onsite restaurant - we went for Saturday night dinner as we were exhausted - I ordered chicken greek salad - chicken was incredibly dry. Told waitress who brought a new one out in less than 2 minutes - not cooked to order so dry again..didn't expect that after everything else being so great.Hubby's pizza was not made from a dough but premade shell...
October 14, 2014
Rated 5 out of 5 by ChooseyOne Mother's Guest House ~~ !!
Went to visit Mother, who lives in Alexandria House, just opposite this Sheraton Suites. On arrival, the front desk was most helpful in providing a room where I could wave 'goodnight' across the way to her, as well as a refrigerator for meds. Have stayed here previously, and though the hotel is older now, it has remained wonderfully updated and always immaculately clean. Kudos to the staff! So close to Reagan National Airport and just minutes from all the action in Old Town. The Hoof Restaurant is an intimate and welcoming venue for drinks or a meal, and the computer services are exceptional, with every amenity. Even the elevators are fast and reliable. In all, probably the best bang for the buck in Old Town Alexandria . . . thanks, Steve W, for keeping Mother's guest house up to standard!!
June 8, 2012
Rated 4 out of 5 by OctoberVisit OctoberVisit
The hotel was comfortable and the staff were helpful. The shower was wonderful! My only suggestions are to please add more electrical outlets for device charging, and to add a make-up mirror in the sink area.
October 6, 2014
Rated 5 out of 5 by MarshallR A great place to stay.
I was in Alexandria for business and had the pleasure of staying here. I knew that this was going to be a good experience by the welcome I received from Ekram on the front desk. She really made me feel welcome amd answered all of my questions about the hotel and the area. The hostesses at the Club Lounge, Jocelyn and Maura, go up and beyond to make the guests feel welcome. And the snacks were good also. The next time I am in the area, I'll be staying at the Sheraton Suites.
September 27, 2014
Rated 5 out of 5 by Rider3 Great,but cold this time
I always enjoy staying a this hotel. Great location and friendly staff.
However, my room was as cold as a refrigerator this time!
September 30, 2014
Rated 5 out of 5 by SVOtraveller Quick Stay
We were traveling and used this hotel to sleep and move forward. We checked in very, very late- 2 a.m., and were still given excellent service and we slept like logs.
August 25, 2014