Rated 5 out of 5 by Sabi62 Staff help
Nice quiet hotel with very accommodating staff(in particular Jocelyn), convenient location for business in D.C.,on site parking, and walking distance or shuttle to local restuarants and shopping.
April 10, 2015
Rated 4 out of 5 by TSH213 Great location, great people, room needed some work
My room was design was great, people were great, however the room's 1015 wall paper was a tad stained and also the top corner of the room (bed at my back looking out the window, look up an to your right) the wall had a crack in it that needs to be fixed.
Honestly I come to town at least once a month, I have found my new location!
March 21, 2015
Rated 4 out of 5 by Poorkgh Did not have my reservation
After carefully making a reservation for a room with two double beds, I was told that "they gave the last one out an hour ago". This was unsatisfactory. The staff was rude, argumentative and did not accommodate the needs of my elderly mother and her friend. They were put in a room as far from the elevator as p[possible. Told that housekeeping would come to make up the hide-a-bed (never showed up). I am upset and very dissatisfied with the staff. Although the property is nice and in a good location, poor staff can ruin an experience.
December 29, 2014
Rated 5 out of 5 by nicholle89 The hotel is excellent all around!
Everything about this hotel is excellent. The staff was very courteous and polite and had an answer to any question you may have. The room clean and comfortable as well and I felt right at home. In addition, the breakfast was delicious and the shuttle service was very accommodating.
December 10, 2014
Rated 5 out of 5 by Dick42 Great Location
Great Location, son lives in DC.. Old Town has many Restaurants...
December 1, 2014
Rated 5 out of 5 by Richard716 The staff were terrific
I know things can go wrong. That never bothers me. But when it does then how fast things are taken care of is what impresses me. Two problems and they were resolved same day while we were out sightseeing. All staff members were terrific!
I love the suites, especially since my wife turns in early. I now will only stay in a suite. Hotel was very nice and very central to get to....anywhere.
November 28, 2014
Rated 2 out of 5 by RLPF Not what I expected
Hotel Front Desk Staff was very polite & accomidating however inside our room the bathroom tub faucet dripped all day & night which was annoying and made it hard to sleep. We used their Breakfast buffet and all the food was cold. The restraurant area was even cold which made it very uncomfortable to eat there. I noticed that some of the staff were wearing coats in that area. We wanted to use the internet in lobby but it was also Too cold. One of our cleaning staff appeared agitated when asked a question and didn't seem to know the English language.
November 20, 2014
Rated 2 out of 5 by NotImpressed1Bit Staff needs improvement.
Airport shuttle driver skipped his second stop so we were left to wait an extra half hour for him to return. When he returned his excuse was that he was talking to others in the van. Spoke to hotel staff a out it and they seemed to care less.
November 19, 2014