Rated 2 out of 5 by RLPF Not what I expected
Hotel Front Desk Staff was very polite & accomidating however inside our room the bathroom tub faucet dripped all day & night which was annoying and made it hard to sleep. We used their Breakfast buffet and all the food was cold. The restraurant area was even cold which made it very uncomfortable to eat there. I noticed that some of the staff were wearing coats in that area. We wanted to use the internet in lobby but it was also Too cold. One of our cleaning staff appeared agitated when asked a question and didn't seem to know the English language.
November 20, 2014
Rated 2 out of 5 by NotImpressed1Bit Staff needs improvement.
Airport shuttle driver skipped his second stop so we were left to wait an extra half hour for him to return. When he returned his excuse was that he was talking to others in the van. Spoke to hotel staff a out it and they seemed to care less.
November 19, 2014
Rated 4 out of 5 by wilfre The nearness to every thing
The best thing was the breakfast buffet and the atention that Ana and Rosa Alba was excellent. We congratulate you for having such excellent employess
November 19, 2014
Rated 5 out of 5 by ChooseyOne Mother's Guest House ~~ !!
Went to visit Mother, who lives in Alexandria House, just opposite this Sheraton Suites. On arrival, the front desk was most helpful in providing a room where I could wave 'goodnight' across the way to her, as well as a refrigerator for meds. Have stayed here previously, and though the hotel is older now, it has remained wonderfully updated and always immaculately clean. Kudos to the staff! So close to Reagan National Airport and just minutes from all the action in Old Town. The Hoof Restaurant is an intimate and welcoming venue for drinks or a meal, and the computer services are exceptional, with every amenity. Even the elevators are fast and reliable. In all, probably the best bang for the buck in Old Town Alexandria . . . thanks, Steve W, for keeping Mother's guest house up to standard!!
June 8, 2012
Rated 5 out of 5 by Kaycee56 Great hotel
Mother/Daughter weekend......loved the hotel and location. Airport transportation and rides to metro. We used Uber a lot and it was usually only $13 to the city of D.C.
A lovely walk from the hotel to King St.....Old Town, where there are tons of restaurants and shops.
Great having a microwave and fridge in the room. Would have liked a wall mirror in the bedroom to make getting ready for more than one person quicker.
Also, there's a brand new Harris Teeter across the street that's open 24 hours for quick snacks, food, wine, beer.....a huge grocery store!!
We will definitely stay here anytime we go to the D.C area!!!!!
October 26, 2014
Rated 5 out of 5 by rotator101 Nice location close to Penn's Landing
Very nice weekend; but staff a little overwhelmed by large wedding party. Only problem was room temp; could not feel heat when thermostat setting was raised but not a real cold night so didn't call for help. Love the rooms / colors. Suites have a little entry with a door to close off between bathroom and main room; which is nice to cut down noise from the atrium (which is noisy on a busy night). Club room food was good but no fresh veggies on a Sat night; may be different during the week. Good location; felt very safe walking around after dark.
October 30, 2014
Rated 3 out of 5 by tb59 nice stay with a few rough edges
My husband and I stayed for a long weekend on the club floor. Jocelyn provided excellent customer service before and during our stay. Unfortunately for us she didn't work on the weekend. The club room was frequently void of snacks and water and the coffee machine was broken. We had to get replacement room keys 6x. Our room was wonderful and our bed was comfortable. Unfortunately for us the pool and hot tub were closed while we visited. The location in Alexandria was so convenient to DC and Reagan Int'l airport.
October 23, 2014
Rated 5 out of 5 by weekendawayers awesome hotel but need to fix food
this hotel is the perfect place to stay to visit both Alexandria and Washington. Front desk staff are extremely polite, friendly and professional. Rooms/beds/pillows are great. The only thing they need to fix is the onsite restaurant - we went for Saturday night dinner as we were exhausted - I ordered chicken greek salad - chicken was incredibly dry. Told waitress who brought a new one out in less than 2 minutes - not cooked to order so dry again..didn't expect that after everything else being so great.Hubby's pizza was not made from a dough but premade shell...
October 14, 2014