Rated 1 out of 5 by fluffss CREATED FINANICAL HARDSHIP
I have spent thousands of dollars at this hotel and considered this location to have ONE good employee. My first meeting with Alfred Matter and his cohort manager was very unpleasant and he is extremely condescending and probably the most arrogant man i've met in the hospitality industry. i've managed quite a few hotels and restaurants. I liked the location enough to ignore this as i figured this was "his insecurity". Our most recent stay created a financial crisis for me and my family because their billing was not explained to us appropriately and our deciding to stay one less day was not noted. Upon check in we told the front desk clerk that we were only staying 3 days. I was told earlier that if i filled out a credit card authorization form before we checked in the funds would be deducted 'after' we checked out. Much to our surprise the funds were immediately taken out of our debit card and they were for four days not three days. When i called to complain of the issue Alfred Matter said "oh well, unfortunately, and so on...." doesn't help our plight. ARROGANCE AND INSENSITIVITY TO CREATING A FINANCIAL CRISIS can make a stay very tense and uncomfortable. The Sheraton Suites of Old Town misrepresented their process and they "HELD US UP" LIKE BANK ROBBERS. NEVER AGAIN. STAY AWAY FROM THIS PLACE
June 5, 2015
Rated 5 out of 5 by Hey123 Best Hotel Choice
Sheraton Old Town is in a Quiet Area and close to restaurants ,shopping.
Front Desk staff always warm
and welcoming especially Abdi.
Elana in Accounting is the Ultimate in Professionalism.
Sheraton is lucky to have Elana.
May 21, 2015
Rated 5 out of 5 by score44 Great location
I was presently surprised how close this hotel was to the river and great restaurants
April 25, 2015
Rated 5 out of 5 by Linda4202 Wonderful, highly recommend
Everything was great! From the staff helping us with our bikes and dog carrier to the late check out and everything in between.
The location is ideal for seeing old town. Bike trails, parks including dog parks and the water is just a few blocks away as well as walking distance to shopping on King street. Also very dog friendly. And the pool is very nice. The beds comfy and the room very nice. I can't wait to go back again!
April 22, 2015
Rated 5 out of 5 by Md16 Perfect Stay
Myself, wife, and 2 young children stayed here for a long weekend. The room was perfect. The suite was spacious enough for us and allowed my wife and I to stay up later after the kids went to bed. The club level was perfect. The breakfast was great, and the snacks that were available throughout the day were great for the kids. The indoor pool was fun for swimming after a day of walking and the staff was amazing, extremely friendly and accommodating. The hotel is about a 10 minute walk from King Street and about a 10 min walk from the Braddock street Metro. You can also take the shuttle to the airport and take the Metro from there. It takes maybe 15-20 min to get into DC, so the distance of the hotel is not an issue. Another plus is there is a Harris Teeter right across the street, so if you need anything it is right there. Overall, this hotel was everything we could have asked for. We have already started planning our trip for next time and will definitely be staying here again.
April 20, 2015
Rated 1 out of 5 by Transaction1 Front desk needs improvement
The hotel is very comfortable and in a nice location. The front desk staff was not friendly or helpful. I've worked for Starwood hotels and was a front desk agent for a Sheraton hotel and I know how we were trained to be pleasant helpful and friendly. I was shocked at checkout because the agent didn't even ask how my stay was. She treated me and my guest as just another transaction.
April 19, 2015
Rated 5 out of 5 by Sabi62 Staff help
Nice quiet hotel with very accommodating staff(in particular Jocelyn), convenient location for business in D.C.,on site parking, and walking distance or shuttle to local restuarants and shopping.
April 10, 2015
Rated 4 out of 5 by TSH213 Great location, great people, room needed some work
My room was design was great, people were great, however the room's 1015 wall paper was a tad stained and also the top corner of the room (bed at my back looking out the window, look up an to your right) the wall had a crack in it that needs to be fixed.
Honestly I come to town at least once a month, I have found my new location!
March 21, 2015