Rated 4 out of 5 by KP81 Amazing experience!
Checked in was awesome- forgot his name but he had a British accent. He was very accommodating by changing our rooms for us b/c we wanted two queens instead of a king. We've had issues with the coffee maker and the TV and your staff came right away. I was quite impressed with that. We went to rustys for breakfast- the food was okay. The service was slow. It was an older gentleman. It's okay though. The only thing I didnt like is the fact that there wasn't any wifi in the room. You would think that paying about 170 a night there would be wifi included in the room. You guys should add wifi in the rooms if you're going to charge us that much for the stay. The bartender at the pool bar- girl with the tattoo on her arm- was very informative. We asked about sushi restaurant and she nailed it on that one. To add along- your "seafood" buffet is not seafood, maybe add clams, lobster and oysters?? Just a suggestion. :) all in all- we had an amazing time and we will be back.
September 9, 2013
Rated 3 out of 5 by fa7002 Hotel is in great location, but needs improvement
Overall this hotel is OK, the staff was great both at check in and in the club lounge.
Where it fell short is in the room decor, furnishings and bed. It's very outdated, and the bed was lumpy and uncomfortable.
The hotel needs to be remodeled and the rooms revamped. Once that's done, this will be a great place to stay.
May 16, 2013
Rated 5 out of 5 by ValB Exceptional service
The staff at all levels from doormen to checkin to concierge to service in the dining room were exceptional. Friendly and helpful well above the norm. The room was great. We'll be back soon.
March 13, 2014
Rated 5 out of 5 by Donna700 Superb hotel--all the way around!
The hotel experience was superb in aspects. From the time I entered the lobby and until I left, being at the Sheraton was a positive experience. The staff, room, cleanliness, comfort, and food were excellent! Oh--and did I mention the pool and beach? The total stay was fantastic!
January 28, 2014
Rated 5 out of 5 by Tmw88 Great Staff
My wife and I have never been treated so well. I truly felt that I was a valued customer. We were treated as King and Queen. We were shown the hospitality everyone else just talks about. Thank You for a great experience. Sounds like I have exaggerated, but I have not. We will be back, next time for a longer stay.
November 3, 2013
Rated 5 out of 5 by BooandBobo The staff was extremely courteous
Any time we needed anything, the staff always went above and beyond to make sure we were happy!
The only negative thing I can say is that they either need to add another hot tub, or make the current one larger. Every time we tried to get into the hot tub, it was already "at capacity" and we had to go back to our room.
December 31, 2012
Rated 3 out of 5 by Reggie Great location but loud
Hotel is in a tremendous location. There were some high school sports teams on spring break there that began their workouts in the pool at 7 am. For much of the hotel our rooms bordered the area where they were carrying on loudly. The staff was not very friendly behind the counter. The restaurant staff were excellent
March 25, 2013
Rated 4 out of 5 by Kitty8918 Very Nice
I was there attending a conference.
Staff was very pleasant and professional. Valet service was super.
Rooms were clean, bathrooms a little small.
Lunch in the grill very reasonable, in the main restaurant, breakfast a little pricey, but lunch was reasonable.
The bar is a bit pricey but then you don't have to drink.
August 22, 2012
Rated 5 out of 5 by LMejia82 Great price for a Great stay!
Service was incredible. Everyone is wonderful and always readily available to help with a smile. If they didn't have the answer, they connected us with who did. There was never an "I don't know." The food was amazing. Great taste, great choices. The pool was beautiful. The beach is somewhat of a walk but not so bad.
September 12, 2012
Rated 5 out of 5 by Arnie1221 Can't wait to get back
We had a wonderful stay. The hotel facility has everything you want or need. The staff was attentative to all our needs and there was always someone nearby to help.
Great location "can't wait to get back".
March 7, 2014
Rated 5 out of 5 by Domma37 Hotel has awesome views and Great Staff!
We loved our stay here. Everything was awesome from the staff to the views and the room itself. Although we never made it to the pool area because of the crowd, we enjoyed cocktails by the pool and went out to enjoy the beach instead which was GREAT! We definitely will be back and recommend this hotel to everyone!!
August 15, 2012
Rated 5 out of 5 by Lotsoffun2 This Hotel has a very Friendly staff
You feel very welcomed throughout your stay. Very helpful and accommodating staff. Great dining room staff and creative chef and his kitchen staff. We ate at the bisto for five nights eating the fish that we caught and the chef prepared. Can not get better than that. We willl be back next year around the same time.
December 10, 2012
Rated 5 out of 5 by reader14 Great service
We were very happy with our stay at the Sheraton Sand Key. All employees we had contact with went out of their way to help us in any way they could. We really enjoyed the Turtle Express out on the beach serving drinks and sandwiches. It made our beach days uninterrupted and lazy, just like a vacation should be.
July 16, 2013
Rated 5 out of 5 by Abeni I will return to this hotel
The professional atmosphere was highly noted among all the staff. The helpfulness and kindness exceeded most hotels. I plan on returning and will recommend this facility to others. The grill lunch experience was so wonderful, we made sure we had lunch before we left.
January 31, 2014
Rated 5 out of 5 by Philip60 Sub Standard Bathroom
Stayed on the Club Level and the bathroom was a huge disappointment. The vanity was ridiculously tiny, the actual toilet and shower room was the size of that on a budget cruise ship room. Smallest bathroom I have seen on a land-based hotel.
February 17, 2014
Rated 5 out of 5 by Mont94 Fabulous, as always!
Would have liked the Island Grill to have stayed open for dinner.
Pool guard is VERY grumpy!
Pool could be extended, gets very full at the wk ends.
The owner of the hotel went above and beyond making our stay special. He is a fantastic host and we all had a fabulous time that we will never forget. Thankyou! X
September 15, 2012
Rated 5 out of 5 by Sam281 Family fun
Had an excellent stay. Travel with family and all were very pleased and happy. Staff was very attentive to any needs. Food and beverages were great, and access to the beach was awesome, although a long walk when your tired from the heat all day. Overall great location with many shops and restaurants near by.
June 22, 2013
Rated 3 out of 5 by Ryan20 room location noisy and loud
I had told the staff not to put me near an elevator, they one upped me and put me right by the elevator and the maid station, felt like I was in the middle of an assembly line during the night, very annoying 2 nights of not much sleep. rude clerk checking in, some young female girl, the guy was finally nice.
August 1, 2012
Rated 5 out of 5 by Dolphin411 Excellent facility and staff
Beautiful facility with attentive friendly staff. Clean comfortable beds, excellent food, pool/hot tub area was well maintained. Spectacular view of the pool area and the Gulf. We have already recommended this facility to family and friends who are planning on visiting the area. We can't wait to visit again!
September 21, 2012
Rated 4 out of 5 by cvbsmi Under construction
We were not aware the hotel was under renovation when we planned to go there. Would have been nice to know. Also wanted 9.95 per day for internet, that should be included in the rates, which are not inexpensive. They block your own paid services on your computer and this is just wrong!!!! Get with the times.
December 19, 2012
Rated 5 out of 5 by locky wireless
I found your hotel wondeful and staff was highly professional. What i found distrubing is there is no free wireless in the rooms. I travel a lot and this is the first time that i can remember that wireless was not available. it is free in the lobby but no where else, for a top rated hotel this is not good.
September 6, 2013
Rated 3 out of 5 by JJRR Long walk to the beach
The hotel was comfortable. The pool was great for the kids. It was nice to have a place for lunch at the pool, The Seafood buffet at the main restaurant was good. The stores in the lobby area were very convenient stocked with great stuff. The worse part with two little ones was the long walk to the gulf.
September 8, 2012
Rated 5 out of 5 by RN22 Always feel pampered at this hotel!
This is my third stay at Sheraton Sand Key and as usual it was wonderful! My room was comfortable and clean. The staff here are all so helpful and friendly. I was really impressed by how hard the pool staff works to keep things running smoothly out there! They even go around offering towels, just great!
March 12, 2013
Rated 5 out of 5 by margaret1 A wonderful peaceful location
What a hotel this was paradise we were there for a wedding,and stayed there for 5 nights wish it could have been longer.This is a beautiful hotel with its own private beach total heaven ,all the staff at this hotel were wonderful especially monique at the reception.Would recommend this hotel it was fab.
November 7, 2012
Rated 4 out of 5 by Beachcombers Love this hotel,
Even though this an older hotel it is very well maintained. The beach front location, on Clearwater Beach, is unsurpassed. Pool area, restaurants, lounge, fitness centre and other amenities are all first rate. We have stayed at this hotel on several occasions and always look forward to a return visit.
August 18, 2013
Rated 5 out of 5 by Hima98 Very nice for families
Good location, wunderful beach, clean rooms, great view from the balcony, friendly staff, free parking, great continental breakfast to fair price (the best we had in the last time and we travel a lot!), nice pool area - a great Hotel for the hole family! To recommend!
Only :( No free Wifi in rooms!
January 3, 2013
Rated 5 out of 5 by Celebratingsixty This hotel took care of us
From the moment we arrived, we were greeted with kindness and superb service from the bellhop. He offered to move my car for me or I can move it after I check in. He showed us the way to the Registration Desk and again we were greeted by friendly employees of the hotel. This hotel took care of us.
February 19, 2013
Rated 5 out of 5 by Jackie45 Excellent hotel by the beach
I would recommend you and your family come and stay at the Sheraton Sand Key Resort. Staff was outstanding and the scenery was breathe taking. The stay was so good we didn't want to leave. I will definitely will be visiting again soon. Thanks Sheraton for making my family and I feel right at home.
April 8, 2013
Rated 4 out of 5 by John Great family place
We were very happy with the friendly staff, clean accomodations and amenities. Only disappointed in our room view, being a gold Starwood preferred member and having booked 6+ months in advance, we thought we would have a water view, instead we overlooked the trash dumpster and restaurant rooftop.
March 31, 2013
Rated 5 out of 5 by Deb22 Great getaway
My husband stayed at this hotel for a week while we were looking for houses. Hated to leave. Now we live in Florida, and go over to the Sand Key for a one- or two-night getaway. We still feel like we are on vacation. Great destination spot. Nice pool. Beautiful beach. Great park right next to it.
May 29, 2012