Rated 4 out of 5 by Kagey Aerator on sink faucet
Water was so slow, it made it impossible for my husband to shave....he had to use the faucet on the tub. We lost all of our food and drink because everything froze in the frig. Had to call repair. Breakfast buffet was not nearly as good as it has been in the past ...cold eggs and stale pastries.
August 14, 2014
Rated 5 out of 5 by Bren5176 Great service and people
Everything was wonderful..Room was good size and beds very comfortable..the only thing I would say was the pool was small and at times extremely crowded..but other than that it was a wonderful amazing experience..view from our room was fantastic..we were very surprised to receive a complimentary bottle of champagne for our anniversary...awesome stay!!
August 13, 2014
Rated 5 out of 5 by EGilley52 Great for a group retreat
The sales and catering team were awesome. They helped us get everything squared away before we arrived and made sure we had everything we needed to have a successful planning retreat for our leadership team. The hotel is awesome and the beach is great. The location is excellent. If you want to take a group to the beach, this is the hotel to use!
August 13, 2014
Rated 5 out of 5 by PatrickM Another great experience at Sheraton Sand Key
We’ve enjoyed the Sheraton Sand Key for 6 spring breaks. The staff is fantastic. Special kudos to Jerry at the front desk and Grant at the pool. From the minute we checked in, we felt welcomed back, like a member of their family. Back in 2008, it was Jerry that made our first experience at Sand Key enjoyable, since then, he’s a big reason we’ve been back every year since.
And Grant is a favorite for all ages around the pool. Our daughter Bridget (6), always looks forward to the games and fun that Grant provides.
Great job by everyone throughout the hotel. For anyone who has been to the Sheraton Sand Key, you’ll know how we feel. For those who have not been there, it’s worth entrusting these great people for your next visit to Clearwater.
April 12, 2013
Rated 5 out of 5 by CER2014 Great place to stay
I enjoyed my stay at Sheraton Sand Key Resort. The Resort is beautiful, clean and a pleasure to stay at. They provided a delicious fruit, cheese and crackers plate in our room.
The staff was very friendly, helpful and eager to assist with any thing you asked for.
I will definitely return for another relaxing stay and recommend Sheraton Sand Key Resort to my family and friends.
August 11, 2014
Rated 5 out of 5 by Alisha01 Best Place to Relax
Every summer for the last 11 years, my family and I spend a few days at Sheraton Sand Key and every year the Resort have definitely lived up to our expectations. The ease of checking in, our room attendant and especially the Room Service staff have been friendly and welcoming. Thank you for your service and we look forward to next year.
August 11, 2014
Rated 3 out of 5 by sefragan sheraton sand key/ clearwater beach
This hotel was built in early 1970's when I attended college in Clearwater. It is nice, but bathrooms are small and it is a LONG walk to the beach! (About the length of 3 football fields. The pool is SMALL for the number of rooms. Other than that, it is a nice place to stay, but not worth 10,000 points a night.....maybe 7000 at best. wifi never would work in my room
August 10, 2014
Rated 4 out of 5 by chunt10 Weekend Getaway
We booked this hotel from the beautiful pictures of the pool area and the beach. Hotel staff were very accomadating. We had a waitress for breakfast named Roberta who was so pleasent and very personable. We liked her so much the first time we ate there, we requested her the following morning. All Staff at this hotel was very accomadating. Rooms were small, and so were the restrooms. our view wasn't so great. But we were staying on the beach, so that didn't bother us too much. The beach was further of a hike than expected. But the water was great. We booked during a busy time frame, so the pool was very croweded. Overall we had a great time.
July 14, 2014
Rated 5 out of 5 by FoxyRoxy The Hotel Staff was Phenomenal
Big Kudos to the staff from front desk all the way to the top at the fitness center at Sheraton Key Resorts they greet you daily by first name with genuine respect! Along with 2 exceptional members of your team Jerry the trivia man and Jane of the peace corps! They made made my stay away from home better than being home! They knew exactly what I needed before I even asked and they always made my long day from work pleasurable! This will be my first hotel of choice when I am in this area!
November 4, 2013
Rated 5 out of 5 by Surfguy Great Beach Hotel
This Hotel has excellent proximity to Gulf, nice pool area, and is an overall great place for a relaxing beach weekend for a couple (my situation) or a family.
August 11, 2014
Rated 5 out of 5 by Marley13 Best Spot in Clearwater
The location of the Sheraton Key Sand Resort was ideal. Use of public transportation made going to nearby sites hassle free-don't attempt to park and drive! The staff of the hotel is what made the visit welcoming - their attitude and friendly service was exceptional. I would tell readers that this visit was by far one of my best getaway locations...the views from the balcony on pool side allowed us to see the beach every day! Great place to relax by the beach and go out in evening for a local bite and walk the Pier 60. Short 2 hour drive to Magic Kingdom! Beach and Disney all in a few days. A must stop for your personal bucket list!
August 8, 2013
Rated 5 out of 5 by DelandDi Gulf View Room
We reserved a Gulf View Room, but we received a room where we had to go out to the balcony to see the Gulf. I contacted our vacation planner and the next day, they contacted Carol in Guest Services.
Carol has been with Sheraton for many years and knows how to provide "Excellent Customer Service."
Carol provided us with a different room which met our expectations.
Don't settle for something "standard" when you know you've paid for an "upgraded" room.
Thank you, Carol!
March 5, 2012
Rated 4 out of 5 by KT14 Great stay
I would have given this 5 stars, but the water in the shower alternated between extremely hot and extremely cold with each use. It was difficult to take a comfortable shower! Otherwise, the stay was GREAT! The staff was awesome! Janet at the front desk is the BEST!!!! She was very professional and very accommodating of the requests!
August 8, 2014
Rated 3 out of 5 by skirt01 The staff is great, but this hotel is loud and pretty tired
The staff bent over backward to accommodate any request, especially David at the front desk and the attendants in the fitness center. However, the walls were thin and the room was quite loud. Overall, the lobby and conference facilities were fine, but the hotel tower needs a facelift.
August 8, 2014
Rated 5 out of 5 by Claudia03 Great getaway
Our family of three spent the last few days at the beautiful Sheraton Sand Key and would recommend the property to any and all. The staff is incredible and the property is in a perfect location. We look forward to future visits.
August 8, 2014
Rated 5 out of 5 by BettyLou6121 Better than we expected!
My sisters and I had a great time during our stay. The beach was way bigger and nicer than we expected. Everyone was very friendly.
We made good use of the Jolly Trolley for getting us around.
The weather was our only concern but you have no control over that. It was way nicer in Florida than in South Dakota.
We left for Florida the day the Polar Vortex arrived in SD.
Thank you for a relaxing trip!
January 13, 2014
Rated 1 out of 5 by Grammy2010 Front Desk Staff Very Rude
The property is very nice, although the rooms are very small and outdated. The worst part of any visit to this property is the rudeness of the front desk staff...they are very unfriendly, not willing to assist or answer questions and are ALWAYS condescending. Once you get past the check-in process, the rest of your stay will be fantastic. I have stayed here over 10 times and it is ALWAYS the same scenario.
May 31, 2012
Rated 5 out of 5 by Elle13 Beautiful Views
This hotel's location is beautiful! The beach is jut a short hop away, and not crowded at all. We went in the middle of summer, and everything was accessible- beach, oceanfront pool, beach tennis and volleyball. We had a pool/ ocean view, and it was incredible! I highly recommend this hotel.
August 7, 2014
Rated 5 out of 5 by Sue528 Best Vacation Destination
We loved the room, the view, the beach, the pool and the restaurants within the Sheraton. The restaurants had great food at reasonable prices. Great family destination!
August 8, 2014
Rated 5 out of 5 by SPG2013M Best Place to Book a Hotel @ Clearwater!
[The day @ Check in]
-Fast / Courteous / Accommodating
-Billing was explained
-Pool Wonderful looking
-The Breakfast Buffet, Supurb
-The Room it was little dark (Recommend a little more lighting hooked up to the main switch when you first enter the room)
I was very pleased with everything and enjoyed my stay. I would most def. come back!
May 23, 2013
Rated 5 out of 5 by BiggieD Supreme Customer Service
While we were in our room the second day of our stay, we heard some commotion in the hallway. It turns out that the room next to us had flooded, and immediate repairs needed to be done. We were relocated as the maintenance staff was concerned that the noise caused by repairs would affect our stay. We did not mind moving, and a team was assembled within a few minutes to move us to our new room. The process took about 10 minutes in total, and we were on the beach about 10 minutes after that. Later that evening, Guest Services called and offered two complementary dinners for our inconvenience. We were very surprized as it was really no inconvenience at all! It was such a nice gesture as it made our memorable stay even more enjoyable.
I've stayed at hotels that are triple the price of this one, but none have ever been close to the genuine and friendly customer service offered by the staff at Sheraton Sand Keys Resort.
August 5, 2014
Rated 5 out of 5 by Guinness1 First Trip to Clearwater Beach
Kudos to Jeanne who welcomed my wife and I. She was able to check us in early, provide a nice upgrade because of our platinum status. The room was very large with views of the tennis courts and waterway to the gulf. Nice seating area, common areas were very nice. Staff was attentive. We loved the location and the size of the resort.
December 9, 2013
Rated 5 out of 5 by Jams12 Family Fun
Only issue was AC started to go out second night and service man kept saying it is working just fine when it wasn't. Kept trying to tell him it was working fine the night and day before but now it is warming up. After a small argument and him saying "what do you want me to do about it?" several times, he said let me do one thing. Not sure what he did but it shut down the AC and then restarted it and it started to work fine. After that, the room was nice and cool again.
July 31, 2014
Rated 3 out of 5 by JEKelley1 Fine Facility
The room was comfortable and everything seemed to be in good working order and clean. The staff was friendly enough, and responsive. However, the concierge service didn't do much more than pull out a couple of minor photocopies of restaurants and activities. With one pool, the area was very crowded. There is a long walk to the water on the beach, and be sure to bring your umbrella and chair, because there is a $25/day fee for what they provide. The water was wonderful and it was a nice beach once you made your way there. Really a hotel feel moreso than resort feel.
July 23, 2014
Rated 5 out of 5 by BevKate Clean, Comfortable and Convenient
We stayed here only briefly knowing nothing of the property or Sand Key and found this hotel to be quite nice. Loved the pool and beach area. Room was clean the staff was pleasant... will come back, soon I hope.
December 29, 2013
Rated 5 out of 5 by lellison62 This hotel takes care of it's guests
My 14 yr. old daughter and I spent 4 nights at this resort and we both agreed the beach was one of the best we've experienced. Beautiful ( especially , on the feet ) sand bottom, no seaweed, CLEAR water and very relaxed atmosphere. We will definitely be returning. The room was clean and spacious with a balcony overlooking the tennis courts and the beach.
While swimming on my final day I forgot to follow the "stingray shuffle" rule and was stung by a stingray in the foot. My fault, not the stingray's !! The STAFF at Sheraton Sand Key Resort not only took immediate action to help me, but within two hours, due to their swift action, I felt completely normal and went swimming in their beachfront pool. A big Thank You to that staff on 7/24/14 that helped me !
July 25, 2014
Rated 5 out of 5 by JohnnyV Friendliest staff anywhere and amazing beach!
I loved this resort! Before I gush about it, let me start with my one small disappointment...the pool is much smaller than it appears in the pictures. It is still a great pool, but a little small for the number of guests at the resort.
Okay, now for all of the wonderful things...
First, I can't say enough about the staff. They were not just friendly, but astoundingly friendly. I never once walked by a staff member without receiving a very friendly greeting, and whenever I rode the elevator, ate at the restaurant, or otherwise interacted with a staff member, they always made a point to engage me in conversation.
I only ate at the casual restaurant for lunch one day. It was good. The food at the pool grill is fine. Just pizza, hot dogs, chicken fingers, salads. Nothing special, but fine for sitting by the pool. The pool bar is nice and they have good service.
The private beach is fantastic. It is soooooo nice to have a private beach. It is so much less crowded than the public beach and it's the only beach in the area where alcoholic beverages are allowed (at least that is what I heard staff member tell another guest).
June 19, 2013
Rated 5 out of 5 by Melanie Wonderful stay before returning to TPA
We chose to stay at the Sheraton Sand Key Resort after spending 10 days along the Gulf Coast because of it's proximity to the Tampa International Airport yet still being along the beach. Everything was wonderful. We enjoyed the complimentary breakfast and wonderful 'spread' at happy hour that comes with the club room rate. The gym offered a wide range of machines and workout options. Although we didn't eat at one of the restaurants on the property, it was nice to have those options for guests who didn't wish to leave the hotel. The pool and jacuzzi were both very nice with a pool bar and music on Sunday afternoon.
The travel time to TPA was about 40 minutes.
It was an wonderful stay.
May 16, 2013
Rated 5 out of 5 by Bessann Great beach access
Absolutely fabulous! We stayed a week and remained on property most of the time. The staff was so friendly and helpful.
April 28, 2013
Rated 5 out of 5 by Bobkare Another great stay
We loved the week. If we could change anything it would have been great to know when the room was cleaned so we could plan around it. Great time!
August 4, 2014