Rated 5 out of 5 by tpucket2 AMAZING!!
We had a great time!! Hotel was clean, quiet and exciting all at the same time. The Staff was kind, suggestive, and extrememly helpful on all accounts of our visit. We cant wait to come back!!
July 18, 2014
Rated 1 out of 5 by Moses12 Old property
The hotel is very old and is not up to Sheraton's standard. From a distance, the hotel looks great but once you enter the building, you will be able to tell that it is a very old property. The glass door in the room makes noise and is very heavy to open. The bathroom is extremely small and the water pressure was weak. The pool is wide open and there is no place of shade for kids to use, especially, when it is sunny. Additionally, and most importantly, the staff can use serious training to be more pleasant with guests and to acknolwedge SPG customers and to try to meet their needs (or at least pretend that they are putting the effort to do so). This includes front desk as well as pool staff. I think the manager of the hotel needs to walk around and watch his staff conducting their daily duties. The overall attitude simply was: this is what we have so take it or leave it. Unacceptable for a Sheraton standards.
July 13, 2014
Rated 3 out of 5 by JEKelley1 Fine Facility
The room was comfortable and everything seemed to be in good working order and clean. The staff was friendly enough, and responsive. However, the concierge service didn't do much more than pull out a couple of minor photocopies of restaurants and activities. With one pool, the area was very crowded. There is a long walk to the water on the beach, and be sure to bring your umbrella and chair, because there is a $25/day fee for what they provide. The water was wonderful and it was a nice beach once you made your way there. Really a hotel feel moreso than resort feel.
July 23, 2014
Rated 5 out of 5 by Traci61 Awesome hotel
Our 7 day stay was great. Nice walk to the ocean. Staff was friendly and very accommodating. 3 restaurants to pick from. Housekeeping was very quick in delivering needed items. Trolley is cheap and convenient. There is some shopping and food places within 3 blocks- an easy walk. Will definitely be back next year.
If doing anything in the ballrooms- you need to bring warm clothes. Very cold in there.
This hotel is only lacking a coffee shop or starbucks. I walked across the street to get it. They do serve star bucks coffee in the gift shop.
July 23, 2014
Rated 4 out of 5 by chunt10 Weekend Getaway
We booked this hotel from the beautiful pictures of the pool area and the beach. Hotel staff were very accomadating. We had a waitress for breakfast named Roberta who was so pleasent and very personable. We liked her so much the first time we ate there, we requested her the following morning. All Staff at this hotel was very accomadating. Rooms were small, and so were the restrooms. our view wasn't so great. But we were staying on the beach, so that didn't bother us too much. The beach was further of a hike than expected. But the water was great. We booked during a busy time frame, so the pool was very croweded. Overall we had a great time.
July 14, 2014
Rated 4 out of 5 by derek27 Great Hotel But
The staff and location were great the view was awesome, everything my family experienced here was perfect other than the price to eat breakfast at the hotel the food was fair at best and the breakfast buffet was expensive for what you got orange juice was free and they charged for coffee , but our server was good and friendly
July 23, 2014
Rated 5 out of 5 by Natalia07 Never Dissapoints
This was my third time staying in Sheraton Sand Key, but my first time with my family. We were a total of 9 adults and 10 kids. It was one of the most enjoyable and relaxing vacations we've had in a long time. There were enough activities for the kids and the adults were actually able to relax. The staff is always friendly and accommodating. Can't wait to come back!
July 22, 2014
Rated 2 out of 5 by Karen1207 Great Hotel, Poor Staff
The hotel and the room were lovely. We had a fabulous view from our balcony. The room was nice. After a beautiful evening in town, we came back to have a drink at the hotel. The bar was not busy. However, five waiters and the bar tender ignored us for 15 minutes. When I asked the bartender for a drink, he replied, "I am busy, the waitress will be with you". Five minutes later he took my order and the waitress rudely brought us the wrong order. As we left, the waitress sarcastically said, "Have a good night". At night, there were teenagers and young adults running up and down the hallways, knocking on room doors for fun. This was very disturbing. The hotel has potential, but it felt like an experience from Spring Break with some very rude staff.
July 19, 2014